Suburban Subaru

I came in for my first real car purchase after researching online foresters I liked, Nuo right from the beginning was outstanding. Took care of the whole process, it was very quick pleasantly and researching online foresters I liked, Nuo right from the beginning was outstanding. Took care of the whole process, it was very quick pleasantly and enjoyable. I'm so happy with my new car! More

-Nuo didn’t offer me any copies of paperwork that I signed, I had to ask for them myself after leaving. -He forgot to have me sign a paper that he had to send over electronically the next day. -He di signed, I had to ask for them myself after leaving. -He forgot to have me sign a paper that he had to send over electronically the next day. -He didn’t really go over the features of the car and show me how things worked. -I received a call from Subaru Financing or something like that while at the dealership. I ignored the call assuming it was a scammer. After listening to the message, I asked Nuo if I needed to call them back and he said no. Later he came back and told me that I did need to call them -The day after purchasing my car, Nuo called and said they could not transfer my plate which made me have to pay more money. If he is new, all these issues can be learning curves. However, if he has been there awhile, I would expect a good dealer to not forget to have me sign papers, to offer copies of papers I signed, to offer to show me how the different settings in the car work, to know that buyers will receive a call from the financial department and give them a heads up so things can move more quickly, and to know when taking one’s information that there will be an issue transferring the plate. I should have been made aware that this could be an issue the day of purchase, not minutes before closing the day I was supposed to pick my car up. It seemed very unprofessional to suddenly drop that on me especially when he had all day to deal with that issue and should have already known it was going to be an issue in the first place. I’m sad to leave this review. While Nuo was pleasant, there were just too many small things that added up that he could easily change to make things so much better. More

Kind, attentive and informative service from Nuo Gojcaj. Nuo Gojcaj sold me a Forrester yesterday and it was by far the best service I have ever received when purchasing a vehicle. From start to finish he wa Nuo Gojcaj sold me a Forrester yesterday and it was by far the best service I have ever received when purchasing a vehicle. From start to finish he was gracious, attentive, informative and best of all, not pushy about making a sale. He worked hard to find the best match for me and to lay out the facts needed to make a solid decision. Nuo Gojcaj is the consummate professional. I have already passed his card to a friend who is looking for a new vehicle. If you want to be treated well and feel confident in your decision to purchase a vehicle, ask for Nuo Gojcaj at Suburban Subaru of Troy. More

Excellent and efficient service Nuo Gojcaj and his team at Suburban Subaru were incredibly helpful in helping me to find a car that was in my price range and had all the features I w Nuo Gojcaj and his team at Suburban Subaru were incredibly helpful in helping me to find a car that was in my price range and had all the features I was looking for. Additionally, despite being a very busy day they worked with me to get me out of the door with my new (to me) car in about 2 hours and made sure it was clean with a full tank of gas before I left. While assisting me, Nuo also helped my husband to get a replacement key for his Subaru. I would highly recommend this dealership! More

Buying my Outback I scheduled a test drive yesterday at Suburban Subaru of Troy. When I arrived the car I asked to drive was clean and parked up front waiting. I was me I scheduled a test drive yesterday at Suburban Subaru of Troy. When I arrived the car I asked to drive was clean and parked up front waiting. I was met by a salesman name Nuo. He was very polite and personable. He offered me the keys to the vehicle but also pointed out another outback that he felt was a better deal. Though it was not the color we were looking for it proved to be an awesome find. It was in pristine condition so his advice was much appreciated. Nuo never pressured us and was really professional. We ended up purchasing the Outback and the entire process was very easy. This is my first Subaru experience and is a much better experience than I’ve had at other places. Thanks! We will be back again I’m sure. More

Great experience with friendly staff From the moment I arrived at the dealership, I was met with friendly faces and fair terms. The staff at Suburban Subaru (Nuo and Eric, specifically) w From the moment I arrived at the dealership, I was met with friendly faces and fair terms. The staff at Suburban Subaru (Nuo and Eric, specifically) were awesome! Truly great experience. More

Michal Zientara I was there a few weeks ago and had the pleasure of working with Michal Zientara. He was unlike any other sales person I've ever worked with. He carri I was there a few weeks ago and had the pleasure of working with Michal Zientara. He was unlike any other sales person I've ever worked with. He carried himself with integrity and was attentive and caring towards our needs. He never pressured us to make the purchase at all. I can't stress enough how patient and kind he was, as my wife hammered him with questions. We need more sales people like this. More

Great experience except for the calls Buying a car here was a pretty simple process, made better by our salesman Nuo. I don't require much from a salesperson other than show me the car, li Buying a car here was a pretty simple process, made better by our salesman Nuo. I don't require much from a salesperson other than show me the car, list the specs, discuss price, and be generally polite during the process. Nuo was right what we needed. My only complaint with this dealership is it took me 8 tries to reach someone at the location the day of the sale. Even though Nuo was off that day, he was the only one that picked up (on his personal cell, at home) and on his day off no less. A better communication system is needed here, but that's it. More

Bought a car with Nuo at Suburban Subaru I recently bought a Subaru Crosstrek with the help of Nuo Gojcaj, he was very helpful and took car of everything I needed. Nuo was able to make me win I recently bought a Subaru Crosstrek with the help of Nuo Gojcaj, he was very helpful and took car of everything I needed. Nuo was able to make me win when purchasing a car which is a big factor for a ton of clients. He also went above and beyond with hospitality. This was my first car purchase on my own in a new state non the less and it was amazing. I would 110% do it over. More

unsatisfied purchase Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was t Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was trying to make more add on plans and make big value of purchase and not considering customers budget...When asking cancel these plans , he was not ready to cancel. We lost trust of financial manager.. Finacial manager Eric Fleming is responsible for this horrible deal.. More