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Suburban Toyota of Farmington Hills
Farmington Hills, MI
2,229 Reviews
From New and Used Sales to Parts and Service, Suburban Toyota of Farmington Hills Aims to Provide a Truly Stellar Automotive Experience
There are numerous reasons why drivers choose Suburban Toyota of Farmington Hills. Proudly serving Farmington Hills, Livonia, Southfield, Novi and West Bloomfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the specific new Toyota RAV4, Camry, Corolla, Sienna or Tacoma you're interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
At Suburban Toyota of Farmington Hills, our commitment to excellence does not end with the sale, though. In order to ensure a positive ownership experience, we staff an onsite auto service and repair department. And for those of you who prefer to perform their own work, we also maintain a vast collection of auto parts for sale in Farmington Hills.
Suburban Toyota of Farmington Hills truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 25000 Haggerty Rd, Farmington Hills, Michigan today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,229 reviews
October 31, 2023
We were very, very, very pleased to work with our salesman, Aiyad Ahmed. He is a great listener, was very knowledgeable and helpful. He gave us great detailed information without being pushy at al salesman, Aiyad Ahmed. He is a great listener, was very knowledgeable and helpful. He gave us great detailed information without being pushy at all. He really took his time with us, we never felt rushed at all. He really made a difference for us, he made the whole process of finding the car we wanted and purchasing it very enjoyable! More
by Macraed5
Employees Worked With
October 31, 2023
He is awesome. His service is very professional . Very polite and smart . Wish all the best for Him His service is very professional . Very polite and smart . Wish all the best for Him More
by Ar761990
Employees Worked With
October 29, 2023
I had the pleasure of working with Awring Ahmed and I couldn't be more satisfied with the level of service I received. Awring went above and beyond to ensure that my car-buying experience was outstanding couldn't be more satisfied with the level of service I received. Awring went above and beyond to ensure that my car-buying experience was outstanding. Her expertise, professionalism, and commitment to customer satisfaction truly stood out. She listened attentively to my preferences, offered invaluable insights, and guided me through the entire process with patience and a genuine desire to help. She made me feel like a valued customer, and I am extremely grateful for their dedication and exceptional service. If you're looking for a salesperson who will make your car-buying experience a breeze, look no further than Awring. I would 100% recommend to my friends and family. More
by Frazy74
Employees Worked With
October 28, 2023
Khristian was a pleasure to work with. His knowledge and professionalism was second to none. He was willing to spend ample time to figure out what was right for us. I would recommend him t His knowledge and professionalism was second to none. He was willing to spend ample time to figure out what was right for us. I would recommend him to anyone in the market for a car. It was a great experience all around! More
by PJ
Employees Worked With
October 27, 2023
Khristian was very professional, helping and provided all possible options to buy a car. He took all the efforts to help me get the right car. I will definitely reach out to Khristian and recommend him to my possible options to buy a car. He took all the efforts to help me get the right car. I will definitely reach out to Khristian and recommend him to my friends for future car search. Thank you Khristian for all your help! Good Luck! More
by msprime0123
Employees Worked With
October 27, 2023
Dontae went above and beyond to make sure that I was happy and kept me informed by explaining all the fine details in layman’s terms. I am very grateful for his assistance and knowledge in guiding me th happy and kept me informed by explaining all the fine details in layman’s terms. I am very grateful for his assistance and knowledge in guiding me through the purchase of a new Toyota. Thank you Dontae for an amazing experience! More
by 74manna
Employees Worked With
Dontae Jackson
October 27, 2023
Dealership was nice and clean! My mom and I were greeted right away by Mari who immediately started to review the different cars that I came in to see. He had extremely helpful adv My mom and I were greeted right away by Mari who immediately started to review the different cars that I came in to see. He had extremely helpful advice when it came to comparing the two vehicles and got me a car with exactly everything I wanted. I did not feel like I was being pressured by Mari at all and he was super kind. Alex was also great in the finance department and I felt like he listened to what I wanted/needed and did not sell me anything additional. Both wonderful to work with! More
by Marina Masters
October 27, 2023
Initial interaction with Nicholas Rowe in the office was fine, what would earned him honestly 0 stars in my book was all the shady things that happened after the deal was closed. - I had a preapproval fr fine, what would earned him honestly 0 stars in my book was all the shady things that happened after the deal was closed. - I had a preapproval from chase which I was told by a sales consultant Malik Green would be fine to use for the terms of financing. They not only didn't use my preapproval, but they didn't even go through chase at all they went through a different financing office altogether without a word to me. -Added a $3,400 wheels and tire package without informing me about it until later -Didn't add my $500 trade in to the contract as discussed and had to go through the finance manger Abdul Levy to get the check cut to me. -While he got me a lower interest rate it extended the contract an additional year which was not communicated to me clearly. Had I been aware of this I wouldn't have agreed to the contract. -When I discovered all of these issues and tried to reach out to him there was radio silence for multiple weeks until I went above him again. Even after this point he never resolved many of the issues I was having and was still very difficult to get in contact with. Lesson here is that he talks a good game but he does not follow through on his word. If you work with him make sure you get a physical copy of the contract so that you can verify what you talked about is actually what he did. I also want it to be clear that he wasn't the only one I delt with that had poor communication or didn't follow through on what was discussed. It even got to the point where I had to get an attorney to pressure them into providing services I was assured they would give me. My experience with suburban toyota was a nightmare and I would strongly advise against working with them especially if purchasing a used car. **Update** 11/3/2023 After I posted my negative experience with the dealership, Abdul Levy Reached out to me personally to see how we could resolve my grievances. While communication could use significant improvement, he was immensely helpful in solving the issues with contracts and compensation for having to come out of pocket to fix the vehicle. If you go through Toyota and are having problems, I recommend asking for Abdul, as he was the only one who could get things done in a reasonable amount of time. While I still wouldn't recommend going through them for used cars I appreciate that they care for their reputation and try to make amends where possible. ** 2nd Update ** 12/16/2023 Since the first update, where I thought Abdul Levy rectified everything, I learned this was not the case. I wanted both warranties I got through this dealership canceled, and in that first update, I was under the impression they canceled only one of them. It has now come to my attention that neither warranty had been canceled at that point, as my card was overdrawn by the one I thought was canceled before the first update. It’s been charging my account this entire time, and because I had approved it initially, it was never flagged for me until I had insufficient funds. This is my first time buying a car, and this process has genuinely frightened me from purchasing through even the supposed "highly rated" dealerships. The negligence and apathy toward their mistakes that have been having detrimental impacts on my life MONTHS after my purchase is sick, and I sincerely regret ever coming into contact with them. If, for some reason, you still decide to risk working with them, please get EVERYTHING, including promised resolutions to problems, in writing and double-check all of the details they've verbally discussed so you don't end up where I did. Good luck to everyone trying to work with these people, and I sincerely hope you never experience the issues I had with them. 3rd Update 3/24/24: Still haven't had canceled warranties applied to principal balance several months later. please be careful with these people. More
by tlfoley16
Employees Worked With
Other Employees :
Abdul Levy, Malik Green, Nicholas Rowe
October 27, 2023
Mikey is a great great guy! The best thing is that after selling the car whenever I contacted him for anything he was always available and made sure we are all set. Nick is also The best thing is that after selling the car whenever I contacted him for anything he was always available and made sure we are all set. Nick is also very good. Explains everything. He worked with us to find a deal in our budget which is amazing. So yep, highly recommended! More
by MD Jehin
Employees Worked With
Michael Zoellener, Nicholas Rowe
