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Suburban Toyota of Farmington Hills
Farmington Hills, MI
2,723 Reviews
From New and Used Sales to Parts and Service, Suburban Toyota of Farmington Hills Aims to Provide a Truly Stellar Automotive Experience
There are numerous reasons why drivers choose Suburban Toyota of Farmington Hills. Proudly serving Farmington Hills, Livonia, Southfield, Novi and West Bloomfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the specific new Toyota RAV4, Camry, Corolla, Sienna or Tacoma you're interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
At Suburban Toyota of Farmington Hills, our commitment to excellence does not end with the sale, though. In order to ensure a positive ownership experience, we staff an onsite auto service and repair department. And for those of you who prefer to perform their own work, we also maintain a vast collection of auto parts for sale in Farmington Hills.
Suburban Toyota of Farmington Hills truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 25000 Haggerty Rd, Farmington Hills, Michigan today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,723 reviews
April 24, 2026
In September 2025, I brought my 2013 Prius in for an oil change and TPMS warning light evaluation. I was told the left rear sensor was faulty, paid $468.91 upfront for parts and labor, as well as the comple change and TPMS warning light evaluation. I was told the left rear sensor was faulty, paid $468.91 upfront for parts and labor, as well as the completed oil change, and returned on 9/13 for the repair. The warning light remained on after the sensor was replaced. The technician acknowledged it was a misdiagnosis and told me I’d receive a refund for the TPMS portion. A TPMS scanner I purchased myself later indicated the right front sensor — not the left rear — was the actual source of the fault, confirming a misdiagnosis from the start. What followed was seven months of broken promises, unanswered emails, and empty assurances. I followed up with Service Manager Adam Gilbert multiple times beginning 9/16. He never acknowledged a single email. I escalated to Lithia Guest Services in late September. A partial refund check arrived in mid-October for $350.65 — approximately $36 short of the TPMS repair amount, as the shop charges from the original invoice were not included. When I flagged the discrepancy to Adam on 10/15, he said he’d look into it the next day. I never heard from him again despite multiple follow-ups. I escalated to Lithia executive leadership and received no response. I filed a BBB complaint in November 2025. The dealership’s Assistant General Manager contacted me on 12/5, acknowledged the service manager had failed to follow through, and promised the remaining balance would be sent. Based on those assurances, the BBB closed the case. No refund was sent. I followed up with the AGM three more times (12/30, 1/12, and 1/23) with no meaningful follow-through. I filed a second BBB complaint in January 2026 when the promised resolution still hadn’t materialized. The BBB closed it as a duplicate of the original. When I pushed back, the BBB reviewed the matter, reopened the original complaint, and acknowledged that the prior closure had been based on a resolution that did not occur. The BBB sent follow-up correspondence to the dealership, which went unanswered. As of April 7, 2026, the BBB confirmed the dealership had not responded and escalated the matter to their leadership team. On 4/19/26, I contacted Toyota’s Brand Engagement Center, which set a deadline of 4/21 for the dealership to contact me. The dealership did not reach out. Formal complaints have been filed with state regulatory agencies. This is not an isolated service issue. It is a months-long pattern of misrepresentation, non-communication, and failure to honor a straightforward refund commitment. The dealership misrepresented a resolution to the BBB, then ignored the BBB’s own follow-up attempts — despite holding BBB accreditation. I have documented everything in writing throughout. A review of other recent reviews of this dealership will show that this experience is not unique. If you are considering this dealership for service or purchase, get everything in writing, and request separate receipts for any completed services and any work paid for in advance. Do not assume that a verbal commitment — or even a promise made to a third-party mediator — will be honored. More
by SJ
Employees Worked With
Other Employees :
Jamey Mitchell, Assistant General Manager (at the time)
April 23, 2026
Loyalty sells product. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. Donny was amazing.Knowledgeable and very kind.Explained everything. Would send him future customers. More
by nickensdc
April 21, 2026
I came to Jaber I had 0 credit first time buyer he helped me financed a car me financed a car More
by mdt871053
Employees Worked With
April 21, 2026
First time buying a car came to Jaber and kriston helped me out a bunch 10 out of 10 experience me out a bunch 10 out of 10 experience More
by veryxting
April 21, 2026
Yousuf is the sales person to go to if you want a vehicle new or used in a timely manner everything was done and finalized with due diligence would 100% come back to do business if I'm shopping for another t new or used in a timely manner everything was done and finalized with due diligence would 100% come back to do business if I'm shopping for another toyota. More
by John L
April 20, 2026
Very easy, no pressure experience. Had the vehicle ready as soon as I got there. Super professional through every step of the process. Would definitely deal buy from them again. Had the vehicle ready as soon as I got there. Super professional through every step of the process. Would definitely deal buy from them again. More
by Jmakhlouf39
Employees Worked With
April 20, 2026
I recently purchased a used Buick Encore from this dealership after my last car was totaled. First of all, Eddie was a great salesman - very pleasant to talk to, kind, and patient as I had lots of que dealership after my last car was totaled. First of all, Eddie was a great salesman - very pleasant to talk to, kind, and patient as I had lots of questions before hand. I took the car to a mechanic and had them look over it before buying it. After purchasing the car, something went wrong that was brought up in the pre-purchase inspection. I thought I was on my own, but Issa was quick to make it right and never made me feel bad or like I was a bother. Then proceeded to follow up. This meant a lot to me, I will forever recommend them and will be back whenever I decide to purchase my next car even though it's a drive for me. Five stars all around :) More
by couturier.ashley94
April 19, 2026
Yousuf was very personable, honest and transparent. He knew when to explain the process and when to give you time to yourself. He knew when to explain the process and when to give you time to yourself. More
by Alspence24
