Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Toyota of Troy
Troy, MI
1,252 Reviews
"From your first car to your dream car and everything in between."
Suburban Toyota is the only back to back to back Toyota President's Award winner in Oakland County for the last 3 years. This is an award given to the best dealers in customer satisfaction and retention. Which probably explains why we were the number one volume dealer in Metro Detroit in 2018! This means you can purchase or service with us and be completely confident of the experience you will have. We are a 25 minute drive from anywhere in the metro area and have over 600 new and pre-owned vehicles to choose from. Our motto is "Our Family Serving Yours." Please come by and find out how.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,252 reviews
February 15, 2026
Yes I believe it was just a nice new experience since this is my first Toyota this is my first Toyota More
by hector
Employees Worked With
February 12, 2026
I recently purchased a 2026 Toyota RAV4 from Suburban Toyota of Troy, and I couldn’t be more pleased with the entire experience. From start to finish, my sales representative Alexis Neff made the process Toyota of Troy, and I couldn’t be more pleased with the entire experience. From start to finish, my sales representative Alexis Neff made the process incredibly smooth and straightforward. Alexis was knowledgeable, patient, and genuinely invested in helping me find the right vehicle at the right price. She listened to my needs and didn’t push unnecessary add-ons or pressure me into anything I wasn’t comfortable with. Her professionalism and friendly demeanor made what can often be a stressful process feel effortless. I also want to commend Sales Manager Darius, who worked closely with us to secure the best possible deal. His willingness to negotiate fairly and transparently showed that this dealership truly values its customers and wants to build long-term relationships rather than just make a quick sale. The entire team at Suburban Toyota of Troy exceeded my expectations. I’m driving away in a wonderful vehicle, and I have complete confidence in my purchase. If you’re in the market for a Toyota, I highly recommend asking for Alexis Neff – she’ll take great care of you. Thank you, Alexis and Darius, for making this such a positive experience! More
by Brett
January 25, 2026
The service personnel were friendly, knowledgeable, fast and efficient. I was greeted with a smile and assistance with my car door. You have a A-1 team!!! and efficient. I was greeted with a smile and assistance with my car door. You have a A-1 team!!! More
by Tanyamckelvy
Employees Worked With
December 30, 2025
A great experience and the staff is very helpful. Would definitely recommend this service department Would definitely recommend this service department More
by reddypritham
Employees Worked With
December 28, 2025
I’d highly recommend working with Brandon Hill! Great personality and honesty is great to see in this line of work. He did a fantastic job executing the sale for my first every purchase and I’m sat Great personality and honesty is great to see in this line of work. He did a fantastic job executing the sale for my first every purchase and I’m satisfied. More
by shawnshina
December 26, 2025
This dealership is absolutely amazing. They worked a miracle for me and both Alexis and Pete were the superstars. After getting the runaround from multiple dealerships in that area, Alexis They worked a miracle for me and both Alexis and Pete were the superstars. After getting the runaround from multiple dealerships in that area, Alexis scheduled me a time to meet with her the next day and even with bad credit they were able to get me into a vehicle that same day. If you need someone who is going to make buying a car an easy and stress-free experience, I highly recommend Alexis. More
by Prevoaustin
December 17, 2025
Good people all over. Every contact made from the service area to the showroom, good, knowledgeable, genuinely service oriented staff. Every contact made from the service area to the showroom, good, knowledgeable, genuinely service oriented staff. More
by Ken
Employees Worked With
Rob Stunda
December 14, 2025
Top notch dealership! Garrett the sales person was excellent and professional. It was a car purchase experience. Garrett the sales person was excellent and professional. It was a car purchase experience. More
by Lreid
December 11, 2025
I have complete confidence in their honesty and integrity. Andreas was simply amazing!! Pete, the fella that actually crossed the t's and dotted the i's was also great. It was an amazing price on integrity. Andreas was simply amazing!! Pete, the fella that actually crossed the t's and dotted the i's was also great. It was an amazing price on an exceptional car! More
by chad.kamrow
