Suburban Toyota of Troy

I contacted this dealership on Friday evening and heard back from Jessica White at 4:35pm. I asked if a certain used Acura was still available. Jessica said she would check with the internet sales manager back from Jessica White at 4:35pm. I asked if a certain used Acura was still available. Jessica said she would check with the internet sales manager Dawn Medecke.and let me know. I received an email from Dawn saying that the Acura was still available. I texted Jessica stating that I would be at the dealership the next morning when they open. This all happened right around closing time on Friday evening. After a 1.5 hour drive, my wife and I arrived at the dealership on Saturday morning…when they opened. I asked for Jessica and was told she is AI and was referred to a salesman, Brandon. He looked for the Acura and said it was sold on Friday night. Many things are messed up here…I was texting an AI generated “thing”, next, Dawn stated that the car was available. I wasted almost $50 in gas and most importantly, I had cancer and want to make every minute count. I wasted 3 hours of my life for nothing. I’ve learned from this…NEVER trust this dealership. If you insist on buying there, do it in person. This is a horrible way to use AI. VERY deceitful. You’ve been warned. More

they are knowledgeable. They are friendly. they are thorough. they are close by. they are convenient. They are friendly. they are thorough. they are close by. they are convenient. More

Cannot say enough, good things about this dealership. Brandon was salesman and Travis, the sales manager. They went above and beyond to get my college daughter into a dream car she did not think it was e Brandon was salesman and Travis, the sales manager. They went above and beyond to get my college daughter into a dream car she did not think it was even possible. No high-pressure sales no pushing as a matter of fact, they even told us to think about it. Make sure she would be happy with all the figures. Even the finance manager was outstanding and that’s usually where things twist. I was waiting for the twist, but it never happened. As a matter of fact, he explained everything thoroughly to make sure we were very comfortable with all our decisions. I have bought a lot of vehicles over the years this was probably one of the best experiences. I cannot recommend the folks at suburban Toyota in Troy more highly!!!! More

This dealership got me in early, kept communication up throughout the entire process electronically and in person, and got me back on the road in less than an hour. Great experience. throughout the entire process electronically and in person, and got me back on the road in less than an hour. Great experience. More

Suburban Toyota provided excellent customer service and my vehicle was ready in time as promised my vehicle was ready in time as promised More

The service was done feet quickly and efficiently and everyone I spoke to were very professional. everyone I spoke to were very professional. More

Salesperson (Nataliia Medvetska) was knowledgeable, professional and very helpful. She answered all questions, got back to me promptly and ensured that I was kept in the loop on the delivery process. professional and very helpful. She answered all questions, got back to me promptly and ensured that I was kept in the loop on the delivery process. More

Damon is great and I always bring my vehicle here for service. I am disappointed that my salesman left. service. I am disappointed that my salesman left. More

Professional, humble, customer friendly. Expedited staff knows their job and many more positive things Keep it up Expedited staff knows their job and many more positive things Keep it up More

Recently bought a 2026 4Runner Limited HEV. Process was seamless thanks to Alexis Neff – very professional, followed up promptly on questions and never made us feel pressured. If she didn’t kno Process was seamless thanks to Alexis Neff – very professional, followed up promptly on questions and never made us feel pressured. If she didn’t know something, she didn’t make anything up and never faked an answer - she went and got the accurate answer. Clear communicator, friendly and respectful. Smooth and stress-free transaction. Shout-outs also to: Pete who helped handle the final paperwork efficiently; Brandon who detailed our vehicle, and Tom who pitched in at pick-up. Switched our business from another local Toyota dealer. Will definitely come back to Suburban Toyota in Troy – recommend working with Alexis. More