Suburban Toyota of Troy

Excellent communications. Provided information promptly. Did not use pressure approach. Salesman Brandon.was knowledgeable and pleasant and easy to work with. Provided information promptly. Did not use pressure approach. Salesman Brandon.was knowledgeable and pleasant and easy to work with. More

It was mostly a pleasant experience. What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, p What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, please". I asked again. I was told the service guy would need to explain. The explanation is that any parts such as clothes, tools are charged to the customer. This is new to me. I have never seen this before anywhere. The review was sent to my husband saying I should review this. In the 2000s do we still beleive that the man owns this car when I bought it and paid for it. Unbelievable. BTW, this is not the first time I have mentioned that this is my car and they should send things to me. I am being kind to give this a 4 star. More

Brandon Hill was excellent. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. More

As a long time customer of the Suburban Brand and of the family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sa family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sales agents who was a wonderful agent to work with, and as my son who car is was to be was blocks away from dropping off the documents requested by the agent after we agreed on the deal and money, Oleg sold the car to a person in Ohio and told me he was sorry but did not know that his sales agent had agreed in writing with me prior. The supervisor then tells me to bad as the buyer is on his way up from Ohio nothing can be done. Hmmm. OK there goes all the prior sales, hard work of the great employees and prior owners. Top it all off no one can call back outside of the sale agent who got ran over by Oleg. Hopefully the buyer from Ohio can influence and refer as many as our family have over the years. One thing is for sure, the prior ownership never would have allowed this to get to the point where I had to even right this! More

Consistent excellence in sales and service. See Dennis Barrera for sales, and Damon Douglas for service. See Dennis Barrera for sales, and Damon Douglas for service. More

Very responsive to our vehicle needs, this was our second vehicle purchased from them. Ask for Leng in Sales! vehicle purchased from them. Ask for Leng in Sales! More

Came in to look at our first Toyota ever, specifically the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the sp the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the spec sheet and told us look at the car online since they didn’t physically have it in stock. Just not the best experience overall. More

good communication waiting for my vehicle to arrive and fast delivery of the vehicle once it arrived. fast delivery of the vehicle once it arrived. More

Cameron was fabulous to work with. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. More

Great work! Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. More