Suburban Volkswagen of Farmington Hills

Awsome sales expieriance I had such a great experience dealing with Clarence Carpenter and Steve Hubel last october when I leased my 2017 Passat SE with Technology that 10days I had such a great experience dealing with Clarence Carpenter and Steve Hubel last october when I leased my 2017 Passat SE with Technology that 10days later I went in and leased a Toureg for my wife. Clarence went out of his way to to make sure we had a great buying experience. He is so detail orient that when it came time to put the plate on from my old car, her said it was too dirty to put on a brand new car. He insisted on taking it in the shop and washing it before he he put it on the car. I can go on and on about all of the little details that he did to make my lease perfect but I hate typing too much. If you are in the market for car stop by and see Clarence first and you wont want to go anywhere else. They also have an awesome service department!! More

Exceptional Experience Incredible expierence, they know exactly what I was looking for, Daniela did an excellent job on the follow up, quick response to my voice message or Incredible expierence, they know exactly what I was looking for, Daniela did an excellent job on the follow up, quick response to my voice message or calls or emails, and provide the information in time, I was trading my old car, and to be honest they provide the best trading price, and at the end my new Jetta end with an unbeatable monthly payment, great experience on a really short time More

Service Dept is filled with incompetence I took my 2002 Jetta TDI diesel engine vehicle to Suburban VW of Farm Hills for repairs. There has been some turn over in the management at this deal I took my 2002 Jetta TDI diesel engine vehicle to Suburban VW of Farm Hills for repairs. There has been some turn over in the management at this dealership. Their service person was a joke. He told me they lost my car after it was towed in for service!!! He also told me there were no loaners. I had 2 repair issues. One issue required a part. They said they had to order it. It took at least 3 days to come in. When the part came in the service guy said something like it was "defective". While they were waiting for that part to come in, they had plenty of time to check out the 2nd repair, which was the A/C system. They initially told me there was no freon in the system. They said they put some in that had dye so they could check for leaks. They later admitted that they had used a "defective" pressure gauge to initially diagnose the problem. After all the incompetence and confusion, they told me I needed a new compressor!!! They were inpatient, rude and condescencing. What a nightmare!!! I do not recommend this dealership!!! More

Service Plus When my wheel locks order arrived, I made an appointment to pick them up and to retrieve a duplicate vehicle key at the same visit. The service depart When my wheel locks order arrived, I made an appointment to pick them up and to retrieve a duplicate vehicle key at the same visit. The service department was a flurry of activity. I knew in advance that the key programming would take a bit of time. When they called my name, I went to pay my bill, curious where the key locks were. They had been installed for my convenience. As I was preparing to depart, I saw they had also washed my vehicle! Needless to say, I was pleasantly surprised, especially noting how busy the staff was. This was the perfect mix of efficiency and professionalism. Thanks to all! More

Superb Experience I went in to test drive a 2016 Tiguan. At the time, I had a '14 Jetta with several payments left and I was getting close to the end miles of my lease I went in to test drive a 2016 Tiguan. At the time, I had a '14 Jetta with several payments left and I was getting close to the end miles of my lease. I met with Steve first, sales manager, who was very nice and handed me over to Joe Shannon. Joe was very upfront and honest through the entire process. Joe got me into the Tiguan I wanted at the price I wanted. They had to go to their sister store to get my Tiguan. I walked in at 6pm; at 9pm, I was driving out in my new Tiguan! Joe was a pleasure to work with and I will continue to do business with Suburban VW!! More

VW Customer Service Thank you for your great customer service and support on my Tiguan SUV 10000 miles service. I would recommend service to my friend and others. Thank you for your great customer service and support on my Tiguan SUV 10000 miles service. I would recommend service to my friend and others. More

Fantastic customer service! I had such a great experience with Suburban VW of Farmington. Clarence Carpenter was extremely professional, friendly and an absolute pleasure to work I had such a great experience with Suburban VW of Farmington. Clarence Carpenter was extremely professional, friendly and an absolute pleasure to work with! I am super thankful for Clarence and his manager who made the whole process of leasing really simple and straightforward. This is huge in my book. I love my Jetta! VW fan for life <3 More

Terrible Service Department Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the sales conversations did not align with what they actually delivered. I would make a service appointment to have several things worked on, however when I arrived for the appointment I was told that they were not prepared for one of the items and although I was promised a loaner car, nothing was available. Several of these experiences could have been turned into a positive experience if the person in the service department had approached it in the right way, however they make you feel like it's your problem not theirs. It became clear to me that customer satisfaction is not a priority in the service department. Many other dealerships have been making significant improvements in this area recently, Suburban is very far behind the market. More

Great experience! Came in to return my lease, came out with a brand new lease. Had a great experience while receiving a much better deal than my previous lease. Great d Came in to return my lease, came out with a brand new lease. Had a great experience while receiving a much better deal than my previous lease. Great dealership, in and out, great experience. Would greatly recommend! More

Amazing Experience! I went to Suburban VW of FH since one of my friend recommend it to me. I visit a few dealerships before getting here and there is no point of comparis I went to Suburban VW of FH since one of my friend recommend it to me. I visit a few dealerships before getting here and there is no point of comparison, Daniela Shtrbevska assist us to get our first Passat leasing and the service was just amazing! There was a lot of support from all the dealership members, the Sales Manager Steven Hubel help us a lot to get everything ready with the bank, simply the best service I ever had on a dealership. I highly recommend to anyone that is looking for a VW to go to Suburban VW of FH! More