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Suburban Volkswagen of Troy
Troy, MI
150 Reviews
The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan. The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 35 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Volkswagen of Troy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 150 reviews
November 30, 2015
Black Friday Purchase! Out on Friday to get an idea of what type of vehicle I might like to get when my lease was up in February. Eric listened to my wants, gave good inform Out on Friday to get an idea of what type of vehicle I might like to get when my lease was up in February. Eric listened to my wants, gave good information, and in the end; I leased a 2016 Tiguan! He made the process very easy. He has since called and offered to help in the future if I have any questions or concerns. More
by Tiguan Lady
Employees Worked With
Eric Malone, Eric Malone
Helpful November 24, 2015
Worst service ever. This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there is a whole bunch of things you need to fix/replace at extremely inflated prices. Today i thought I would give them one more try. After getting transferred three times to "service dept" I heard click click... dial tone. so i called them back, maybe it was an honest mistake right? i got transferred again and after sitting on hold for ages I heard the receiver get picked up and then they hung up again. this is the last time I give them any more chances, and I hope somebody else will read this and avoid the frustration I am feeling. More
by wheelie
Employees Worked With
Amir Chaaban
November 16, 2015
Amazing Experience Eric was very informative about all of my new 2016 Tiguan's features, and he helped make the buying process seamless. Would definitely go back and rec Eric was very informative about all of my new 2016 Tiguan's features, and he helped make the buying process seamless. Would definitely go back and recommend to everyone who's looking for a VW! More
by kcb4
Employees Worked With
Eric Malone, Eric Malone
November 03, 2015
Stealership Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide the fact that they got the entire front end covered in overspray! Then for good measure, they scratched the bumper. More
by Ttone74
Employees Worked With
Mike Lull, Amir Chaaban
October 16, 2015
Happy Customer! Brought my mom to Suburban VW to lease her a 2016 Tiguan and we couldn't be happier with the service received from Karl. He was really great, explaini Brought my mom to Suburban VW to lease her a 2016 Tiguan and we couldn't be happier with the service received from Karl. He was really great, explaining every little detail and functionality of the vehicle to us and answering all of my mom's million questions. Karl was very knowledgeable and patient, great representative of the VW brand. Thank you again for making her feel so comfortable with her vehicle! More
by glowcze1
Employees Worked With
Karl Trost
October 08, 2015
Happy Suburban VW Customer The 1st car I purchased from Suburban VW needed collision repair. Unfortunately it was towed to another VW dealership and repairs were made with after The 1st car I purchased from Suburban VW needed collision repair. Unfortunately it was towed to another VW dealership and repairs were made with aftermarket parts although my warranty required new. When these parts failed I went to Suburban. Amir told me repaid were not covered because of aftermarket. He patiently listened to my situation, and worked with AAA and other dealership, and ultimately other dealership paid for all the new parts. We are now on our 3rd Suburban VW and will never have our cars serviced elsewhere. More
by Lovemyvws
Employees Worked With
Amir Chaaban
September 23, 2015
Professional, timely and congenial Had a tire blow out. Brought it in to get it replaced. Amir noted I was due for 20k service and offered to do that too. Everything done in less than 1 Had a tire blow out. Brought it in to get it replaced. Amir noted I was due for 20k service and offered to do that too. Everything done in less than 1 hour. Very pleased... More
by Mmg
Employees Worked With
Amir Chaaban
August 27, 2015
Great Service is always great at this location. This .is my 3rd Volkswagen from this location, Always greeted with a warm hello ,a smile and quick service Service is always great at this location. This .is my 3rd Volkswagen from this location, Always greeted with a warm hello ,a smile and quick service More
by justin911
Employees Worked With
Scott Brown
August 17, 2015
Cool maintenance Had my 10000 maintenance, got everything done very quick. I also had a broken tire which had a nail in it, they helped me replaced by a brand new tire Had my 10000 maintenance, got everything done very quick. I also had a broken tire which had a nail in it, they helped me replaced by a brand new tire for free since I have the wheel warranty. (Highly recommend the tire warranty, I've got two broken during the past half year due to the hard road condition, I was also recommended by the manager when I purchase the car, very very useful.) Very good experience with them. More
by Xi Xi
Employees Worked With
Chris Lange
August 04, 2015
GREAT experience. GREAT staff. I stopped into Suburban VW on a whim, trying to get rid of my 2013 Ford Focus. Lori greeted me immediately and offered her help. I had my eye on a 2 I stopped into Suburban VW on a whim, trying to get rid of my 2013 Ford Focus. Lori greeted me immediately and offered her help. I had my eye on a 2015 Jetta Sport and she did EVERYTHING in her power to make sure I was able to get me into the car I wanted. She set up a test drive within a few minutes and even washed the car for me! I was pretty much sold on the car before I went in, but it was the service at this dealership that solidified my choice to lease my car through them. Lori (and the sales manager Christina) were able to get me out of my Focus when I had 9 PAYMENTS LEFT. Extraordinary experience and never felt pushed or obligated. They are very professional. MacGregor went through all my finance paperwork with me, and I felt as I though I knew exactly what I was signing. We had a great chat - ask him about Zetterberg and his TDI Toureag! More
by sammyb1986
Employees Worked With
Lori Card-Stroik, MacGregor Brown, Christina (sales manager)
