Suburban Volkswagen of Troy

Gave Suburban VW a call to say I wasn't going to be coming by. Spoke with Lori Card and she changed my mind by giving me a far better deal than any other local dealer. Great overall experience. coming by. Spoke with Lori Card and she changed my mind by giving me a far better deal than any other local dealer. Great overall experience. More

Great and Awesome experience, Kudos to my sales consultant Darren Nitz; Darren you rock!!! Love my Jetta; will only purchase my cars from him. Darren was very knowledgeable about my VW Jetta consultant Darren Nitz; Darren you rock!!! Love my Jetta; will only purchase my cars from him. Darren was very knowledgeable about my VW Jetta. He explained everything in detail; the requirements of my lease unto actually driving my car out the door. He assisted me in setting up my first service appt with the dealership. Followed up with me promptly after my initial conversation with him. Didn't pressure me constantly at work or at home to come and buy the car. He was very professional and customer oriented. When I droved my car off the lot all of my questions were answered. I had no doubt whatsoever in my mind that I had found the right dealership, talked to the right sales consultant and purchased the right vehicle. The atmosphere of the dealership was very professional, I would encourage anyone looking for a VW to go to Surburban VW of Troy and give Darren a call. This will be the best call you will ever make. More

When my girlfriend and I recently visited Suburban VW of Troy we were treated with nothing but class from Christina Tomasino and her entire staff. Not only was everyone we dealt with friendly but they were Troy we were treated with nothing but class from Christina Tomasino and her entire staff. Not only was everyone we dealt with friendly but they were knowledgeable, as well. Christina, in particular, made us feel comfortable throughout the whole process. At no point did we feel like she didn't have our best interest in mind. We were able to test drive a few different models and came away impressed with the VW lineup in general. Needless to say we walked out of the dealership that day with a brand new Jetta SE and we couldn't be happier. Thank you Suburban VW of Troy for such an awesome experience! More

MacGregor Brown has worked with my wife and I for the last 10 years and 3 vehicles.He is the most caring, kindest.Volkswagen is lucky to have him in there employment.He is very professional in every way. last 10 years and 3 vehicles.He is the most caring, kindest.Volkswagen is lucky to have him in there employment.He is very professional in every way.He has always made our experience like a walk in the park.Need to add a number 6 for excellent on review.Thanks Donna and Glen Nelson.Ferndale Mi. More

Eliana was a great sales representative. She took her time, made us feel welcome and gave us a great deal. She went above and beyond, she was amazing. I will definetly recommend her to my friends and fa time, made us feel welcome and gave us a great deal. She went above and beyond, she was amazing. I will definetly recommend her to my friends and family. More

Oleg provided a great customer service experience. He was friendly and responsive to my needs and concerns. I think that he did an excellent job administering the sale process which made me feel like a value friendly and responsive to my needs and concerns. I think that he did an excellent job administering the sale process which made me feel like a valued customer. More

Lori was wonderful! I'm very pleased with my Jetta! I really enjoyed working with Lori, she was very knowlegeble and personable..I highly reccomend her really enjoyed working with Lori, she was very knowlegeble and personable..I highly reccomend her More

Lori Card was very professional, knowledgeable, friendly, personable and possessed all of the great attributes most of us want from someone working in sales. She's a great fit under the new management. It's personable and possessed all of the great attributes most of us want from someone working in sales. She's a great fit under the new management. It's great to see someone so passionate about the service they provide. More

I went to Suburban not sure whether I would lease with this dealership (previous experiences were iffy). However, I met and worked with Lori Card on leasing a VW and was so happy to finally find a sales c this dealership (previous experiences were iffy). However, I met and worked with Lori Card on leasing a VW and was so happy to finally find a sales consultant that connects with and understands what a customer is looking for. She was well educated on the vehicle and confident in my comparing other cars to it. The days of fast talking are done - car dealers are now working with a much more educated consumer and need to address that. It was refreshing to work with someone that respected the customers needs and wants. She took total care of me from beginning to end - even setting up my Blue Tooth (Thank You!). A little thing like that can mean a lot to someone. I will absolutely return to Lori (she represents a great vehicle line) and I will also recommend her to family and friends for being caring, honest, and just totally enjoyable to work with. More