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Suburban Volvo Cars

Troy, MI

2.8
312 Reviews
When you visit our Troy, MI Volvo dealership serving Royal Oak, Southfield, Warren, Sterling Heights and Detroit, you'll immediately feel welcomed to our auto family. That's because you're our number-one priority and we always want you to leave with a smile on your face. Whether it's a new or used car you're looking for, auto parts or service or anything else, we'll take care of it all. Find your way over to 1795 Maplelawn Drive, Troy, MI today and see what we have to offer.
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1795 Maplelawn Drive

Troy, MI

48084

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Showing 312 reviews

September 03, 2011

We had a great experience with Mark. He was very friendly and patient as well as knowledgable. He gave us all of the information about the vehicle up front and it didn't feel like he was hiding anything. The More

by lzdenek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Naeyaert
August 28, 2011

Greeted us immediately upon entering showroom. Great attention to detail. Cheerful. Jerry had the attitude "Can do". Found answers to all our questions. He truly went out of his way to make this an More

by please no spam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Gaiser
August 02, 2011

Very happy with the overall experience. Explained all the extras I could get but weren't pushy. Found a discount because I am a Henry Ford Physician. Explained everything about the car and why a Volvo was my More

by bberger1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Byrnes
July 09, 2011

We initially came in for service on an older XC70 Volvo, but unfortunately found significant repairs were needed. So we looked at sales and fell in love w/ a 2011 XC90. We chose to take the money we would h More

by gbilowus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4
June 27, 2011

Joe was extrememly helpful, from beginning to end. He worked with us to get the car I wanted and was very patient with many visits and calls (including a visit from my dad, who still needs to give his "a More

by HugiA01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe LePore as well as some others -- don't have their cards on me but everyone was great.
June 20, 2011

The salesman was very friendly and helpful and was knowledgeable about the product he was selling. We did not feel pressured in the least bit. The showroom and car lot was spotlessly clean and modern. More

by joebutch51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Naeyaert
June 06, 2011

I had been looking for a new car for about three weeks. I found the car that I loved at Suburban Volvo of Troy. They let me drive the vehicle before they ever coaxed me in to any sales pitch. Mark was an ext More

by vmattina3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Naeyaert
May 10, 2011

The team at Suburban Volvo were extremely friendly and easy to work with. This was the second dealership we went to and the dealership made the difference in the car we purchased. We looked at a Buick (Go More

by stephanieo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Leplore and Michael Path
May 04, 2011

I wrote a review on this dealership a few days earlier and had included a story of how the car we test drove, and agreed to purchase had different rims then the car we were given. The change was not noti More

by tomlall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager
May 18, 2011 -

Suburban Volvo Cars responded

My name is Michael Path and I am Sales Manager for Suburban Volvo. At Suburban Volvo we take every customer's satisfaction very seriously, and we strive to maintain the highest levels of satisfaction. I can certainly appreciate the concern regarding the Rims and Tires on this new vehicle, however the Maroni Sticker clearly states that the proper Rims and Tires are on the vehicle you purchased. The rims and tires that the manufacturer puts on the vehicle are the same rims and tires that the vehicle leaves with at the time of delivery. The only exception is if the customer purchases different rims and tires through our dealership that are designed specifically for that vehicle by the manufacturer. Changing things on the vehicles can present safety concerns as these vehicles are designed to perform within certain specifications. We do not have a set of rims designated for test drives as it is our policy to have the customer drive the same vehicle that the they are going to take home, meaning every car will be driven at least once. This customer has stated that he test drove the vehicle that they took home, therefore there should be no question as to what rims are on the car. Please look at our other reviews.

April 30, 2011

MIKE AND BILL ARE FANTASTIC. THEY MADE THIS THE EASIEST CAR SALE FOR OUR FAMILY. I TRUST THEM AND KNOW IF I EVER HAVE PROBLEMS THEY WILL BE THERE TO HELP. I WOULDN'T DREAM OF BUYING A CAR ANYWHERE ELSE. More

by MOMMATOABOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MIKE AND BILL, Bill Burston
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