Sullivan Cadillac

Based on my experience as a GM service director in PA(32 years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service v years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service visit at Sullivan. Service advisor went right into up-sell mode at the point of write-up. I declined because I buy new Caddy every 3 years or so. Took 1 hour for a LOF and rotate which is OK. Car was washed but not dried. No multi-point inspection results verbal or otherwise ??? maybe not done because I declined additional "scheduled maintenance". No active delivery process, just handed me the keys and pointed to the car. This dealer needs some "polish" to its service process for advisors. This was not a top-shelf Cadillac experience and for the price of $140+ sorry I'm dissapointed. I guess post-covid has allowed a slip in the level of service for very accellerated pricing of same More

Jessica was great she found just what we were looking for Love this dealership would recommend it to anyone in need of a car or truck for Love this dealership would recommend it to anyone in need of a car or truck More

We have set everything over the phone. When I showed up they were ready and all transaction was done in no time. Very happy customer. Will recommend them to friends. When I showed up they were ready and all transaction was done in no time. Very happy customer. Will recommend them to friends. More

This was one of the best auto purchasing experience we have had. From the GM Richard, to the sales team Joey and Reece. The team was courteous informed and helpful. The only issue we had was the licensi have had. From the GM Richard, to the sales team Joey and Reece. The team was courteous informed and helpful. The only issue we had was the licensing clerk, who I believe was not as well versed as she should been. She was rude and condescending to the sales team while in ear shot of the customers. It was very unprofessional she actually said to the team we will do it my way if we lose the deal so what. More

Everything was good though did have the kit in case of a flat. The procedures and speed of process was excellent. flat. The procedures and speed of process was excellent. More

The sales person polite with knowledge was patient answer question the place very clean thank you answer question the place very clean thank you More

All who I came in contact with were pleasant and very helpful. All my questions and concerns were answered to my satisfaction. helpful. All my questions and concerns were answered to my satisfaction. More

The 25 dollar gift card was not available from your used car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in car manager.unless I went in to talk to him.That is not what it said on the bottom of his letter. The service was still good and I might come back in the future. Thanks Mike Booher. More

This was one of the BEST car buying experiences I have had. The team was wonderful from Joey and Reese the sales people to Richard the GM. The dealership was up front, honest, direct and extremely accommo had. The team was wonderful from Joey and Reese the sales people to Richard the GM. The dealership was up front, honest, direct and extremely accommodating. The only issue was the title clerk, who I believe needs more training and a better attitude toward her coworkers. I simply can’t say enough about this dealership it was truly a positive experience. More

I have had great service will Sullivan Cadillac of Ocala, it's good Dealership. I recommend it my friends and others. it's good Dealership. I recommend it my friends and others. More