Sullivan Cadillac

Add damage to a tire and needed it replaced. It was easily able to have my car towed to the dealership and it was ready the next day. Once it was ready, the dealership delivered my car, which wa It was easily able to have my car towed to the dealership and it was ready the next day. Once it was ready, the dealership delivered my car, which was such a wonderful convenience! My only very very minor complaint would be that I wish they would have topped off my three previous tires when putting on the new tire. I had also asked about a repair for a previous visit, which I'm not sure if the part was not in stock or if it was just a simple mistake of forgetting. But I definitely love the dealership and the staff and will continue to be a customer. More

Found a jeep on fb Met Timmy,and he told me that my jeep was aligned, but you could clearly see it wasn't. was aligned, but you could clearly see it wasn't. More

They do excellent work. The staff is very courteous and friendly. Keep up the good work. The staff is very courteous and friendly. Keep up the good work. More

Excellent, the service is exceptional at this dealership. As a busy CFO, the pick up and delivery service saved my time and is much appreciated. As a busy CFO, the pick up and delivery service saved my time and is much appreciated. More

Everything went as expected. John was able to answer my questions and clearly knows his business. I especially enjoyed getting to see the 1980’s Eldorado in the showroom from whe John was able to answer my questions and clearly knows his business. I especially enjoyed getting to see the 1980’s Eldorado in the showroom from when Cadillac built Cadillacs instead of Bidenmobiles. More

The staff here is very professional and attentive from the moment you arrive. The service was quick, and Estefania explained the entire issue with my car to me. the moment you arrive. The service was quick, and Estefania explained the entire issue with my car to me. More

The service writer keeps t me informed and provided excellent pricing options for new tires, balancing, etc. Car was ready on time as promised. Very helpful and honest, no "upselling " efforts. Very ha excellent pricing options for new tires, balancing, etc. Car was ready on time as promised. Very helpful and honest, no "upselling " efforts. Very happy with Sullivan Cadillac service! More

Ronnie made buying a new car simple and pleasurable . Will definitely use them in the future. Will definitely use them in the future. More

Kevin in service took great care of us. Got the approval from Cadillac and was able to fix our XT6 within a few days. Got the approval from Cadillac and was able to fix our XT6 within a few days. More

Sullivan is an amazing dealership! From my very first interaction with General Manager Rich Gruber, to the outstanding sales support from Erik Garcia, everyone I interacted with was From my very first interaction with General Manager Rich Gruber, to the outstanding sales support from Erik Garcia, everyone I interacted with was professional, attentive and caring. I live in the Upper Midwest, and I located a vehicle at Sullivan with the exact options I wanted. Due to the distance (1500 miles) between us, I almost didn't make the call to Sullivan to inquire about it, but I am sure glad that I did! My call was directed to Rich Gruber the General Manager. Rich and I had a very comfortable negotiation with no pressure. I was expecting more of a "Here is the price" scenario. Wrong! Rich took the time to listen to me. He heard what I wanted and why I called. We comfortably negotiated a price without stress. I mentioned that I would fly one-way to FL and drive my new vehicle home, so Rich even offered to have someone pick me up at the airport and bring me to the dealership. Wow, what an unexpected and positive interaction! Once I agreed to purchase the vehicle, the surprises didn't end (in a good way). My salesperson Erik Gruber was absolutely fantastic! He picked me up at the airport and drove me to the dealership. He had all of my paperwork ready to sign and had the vehicle prepped for my journey home. The Finance Manager Enoch Mikell quickly and efficiently handled all of the paperwork, and I was "out the door". Erik did a fantastic job of "remote support" on my drive home. He gave me his personal cell phone to call if I had any issues while on the road. He answered questions and helped me "fine tune" some of the numerous personalization settings. He was great to work with! In summary, my purchase experience with Sullivan made it clear that they are a quality-driven professional team that truly cares about their customers. Even though Sullivan is 1500 miles away from where I live, I will definitely consider them when it's time for my next vehicle. More