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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
1,059 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 1,059 reviews

August 05, 2023

Jared and Luke were both very professional and extremely knowledgeable concerning the vehicle. They were not "pushy" and not demanding, but were understanding and reasonable. Buying cars is different today More

by mark.s.long
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Reynolds
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Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Excellent service from Jamie as usual! Cadillac part expensive for owner wish they could be more reasonable. More

by DMSTENDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Jared Reynolds was very professional and knowledgeable. He kept me informed during the entire process and was amazing. I highly recommend him for purchasing a vehicle. More

by amysuter1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone, Amy. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

August 05, 2023

Even though Jaime was extremely busy, she took time to fix my problem herself. I really appreciate that. More

by MARSMOM2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
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Aug 08, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team

August 04, 2023

They have been amazing to work with, the service team have taken care of every need with our XT6 that we’ve had thanks again and keep up the amazing work and service More

by ESHANEHOUGH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Sullivan Cadillac Team

August 04, 2023

The entire process of having work done on my car was very organized and efficient. The advisor Matthew Sowell was friendly and professional, he kept me informed throughout the process. More

by PAULASOWELL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
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Aug 08, 2023 -

Sullivan Cadillac responded

Paula, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Matthew does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 04, 2023

Part was supposed to be ordered a year ago for warranty never got called back. Car was sold to me with bad tires. Nothing to be done. Service has never done anything wrong with my regular maintenance thoug More

by sarasfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amie Harrison, Ronnie Rodriguez
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Aug 07, 2023 -

Sullivan Cadillac responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

Aug 10, 2023 -

sarasfinley responded

I need a contact. Ive emailed rich and left him a voicemail. The used car sales manager said because they had to replace my battery the day after i bought there was no help for me with the tires because they lost $140. My car wasnt inspected as it should have been before my purchase.

August 04, 2023

I was well taken care of & as always Jaime Daigle does a great job, many thanks, Mary More

by BROOKEANDMNEAL
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle was great help 👍
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Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for the great feedback! We're very happy that Jaime was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

August 03, 2023

Excellent people to work with. Have purchased 5 Cadillacs from Sullivan Rich Gruber, Joseph Trott and Ronnie Rodriguez are great! More

by RELIABLERAY1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott, Ronnie Rodriguez
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Aug 04, 2023 -

Sullivan Cadillac responded

It was a pleasure to read about your fifth car-buying experience at Sullivan Cadillac. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Sullivan Cadillac Team

August 03, 2023

Easy trade in of my XT5 and purchase / finance of a new XT6. Everything went smoothly and the home delivery was a nice plus! Thanks Jared More

by drogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to write about your experience with us! At Sullivan Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sullivan Cadillac Team

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