Sullivan Cadillac - Service Center

Stefania was helpful in answering all my questions. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. .came to the car and gave me a crash course on stering wheel controls. It was very helpful and appreciated. More

Bob Vitrano was a pleasure to work with. He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the He knew the product and had a great sense of humor as we bantered back and forth. He went over the features of the new car and set up the app on the phone. It was not like other dealerships in the past being pressured. More

When I got into the car at the delaership after the repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed repair was complete, I noticed a distinct odor, I thought it might be coming from the installaiton of the rain sensor, but after I got home I noticed a white rag on the drivers side floor near the underside of the seat that seemed to be causing the odor. Later I noticed a stickly substance on the drivers left foot rest, which had what seemed to be a maple smell to it. So I had to clean both my floor mat as well as the substance on the foot rest. More

Thank you Bob for making my buying experience easy and smooth. My salesman was very knowlegable and friendly. Im very greatful to have a very reliable mode of transportation now. :) smooth. My salesman was very knowlegable and friendly. Im very greatful to have a very reliable mode of transportation now. :) More

Damage to the paint when my vehicle was returned. Addressed the damage with the representative. She argued with me telling me the damage was old. Contacted the service manager who seemed disintereste Addressed the damage with the representative. She argued with me telling me the damage was old. Contacted the service manager who seemed disinterested as he never asked for my name or date of service More

Fast, friendly, and well taken care of. Haven’t had any issues when coming here. Haven’t had any issues when coming here. More

20 minutes to get registered, I was also charged $498 for an oil change and wheel rotation. I’ll take it someplace else next time. an oil change and wheel rotation. I’ll take it someplace else next time. More

Always pleasant folks. My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit s My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit score helps) and purchase and pickup always goes smoothly. My recent service visit(s) have also gone very well, easy to schedule and quickly thru the whole process. More

First off, Over 2. 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any ap 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any appointments that were made online) Car sat finished for almost an hour before service writer came to tell me my car was ready. When I got home I found one of the valve stem caps missing. My husband and I ran our own automotive repair shop for over 30 years and I know this would have never happened. I asked for a certain tech witch never happened This is what you get when these young kids are hired, They take no pride in what they are doing. More

Called to make an appointment and was placed on hold for 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all o 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all of 2 minutes “ HOORAH “ Arrived at Sullivan ON TIME , attendant didn’t have me on her list when told that I made it through ONSTAR , and told her what I went through she said Oh ya were having issues with that , then my service took place “ OIL CHANGE AND ROTATE TIRES , YEP $163 ( with a $20 coupon) took 2 hrs .. and an attendant that didn’t want to be there, I wasn’t looking for a hug but a smile and good morning would of been nice , This my 4th CADILLAC and 11 yrs at Sullivan ,now on JIFFY LUBE Oh yea , while waiting with other “;Unhappy “ customers NO ONE had anything good to say NOTHING , the place is DEPRESSING, the only one pleasant is the “ older gentleman “ at receiving and my 80 yrs young so he and I have much in common, that’s it I’m done , PEACE 🙏🏻🙏🏻 More