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Summit Automotive Chrysler Dodge Jeep Ram

Fond Du Lac, WI

4.6
2,304 Reviews
Summit Automotive in greater Fond du Lac is proud to serve Appleton, Oshkosh and Sheboygan with quality Chrysler, Jeep, Dodge and Ram vehicles. With the latest models like the 300, Town & Country, Challenger, Charger, Dart, Wrangler and Patriot , we carry vehicle to fit everyone's need. Come over and visit us at 815 S. Rolling Meadows Drive and test drive a new Chrysler, Jeep, Dodge, Ram or used ...
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815 S Rolling Meadows Dr

Fond Du Lac, WI

54937

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Showing 2,304 reviews

March 11, 2023

The dealership was very clean and stocked with snacks and drinks, even if you didn't buy a vehicle from them. Everyone was friendly, saying "Hi". It was nice to feel welcome. We were about 1/2 hour early, More

by bbdenman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Choby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Slechta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for leaving a review of Jesse, Colin and our team! We work very hard to ensure everyone coming through our doors is treated the way we would like to be treated. Vehicle purchasing or maintenance can be stressful and our team strives to make it a friendly and transparent process. We're so glad you gave us the opportunity to help with your vehicle! Please give us a call if you need anything.

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February 23, 2023

Was a pleasure working with Chris again to find a replacement Jeep due to an unforeseen accident. More

by tsippel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Olig, Charlotte Bambrough
Feb 23, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your 5 star review! Chris is very knowledgeable and helpful, we are glad he was able to help you find the right replacement Jeep for you.

February 15, 2023

They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More

by pcsiacsek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write about your experience with our team and give us your recommendation! Our team appreciates working with you and we hope to hear from you for any of your vehicle needs in the future!

February 13, 2023

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No More

by theomalleys2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoff Kuitert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello, Miranda. Thank you for sharing more about your experience. We appreciate and will use all the feedback you have given us to improve our communications with all of our guests. This was an unfortunate bit of timing as the staff member you initially worked with has left and our short-staffed team was working to assist backordered customers as quickly as possible. As soon as we received your part for your Jeep we got it fixed the same day. We did discuss mailing your paperwork with you and you agreed, so that we could make it a smooth process as we were not trying to overwhelm you or our team with being short staffed. Going forward, we will be managing our processes to ensure this oversight is not repeated with any of our guests. If you are still in need of service, have questions or still have not received your paperwork in the mail, please give our service team a call at 920-322-7556 and we'd be more than happy to help further.

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February 10, 2023

They got my vehicle in and serviced in a timely manner, and were polite and good to work with. More

by sieglaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this excellent review! Please come back and see us again for any of your vehicle needs!

February 07, 2023

We purchased a 2014 Dodge Ram with 93,000 miles on 1/5/2022. We were told from our sales person Marty that the vehicle was in good condition and always kept up do to it being a leased vehicle. He also More

by Elishathreets
Recommend Dealer
No
Employees Worked With
Ryan Knueppel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Krepsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Angela, we certainly understand your frustration with the Ram you purchased from us just over 1 year ago and feel badly that we weren’t able to help more. However, the reduction in price we did offer you was the equivalent of a reduction in price an employee would have received. We always take a great deal of pride in making sure the vehicles we sell are mechanically safe and reliable when they leave our lot. We couldn’t have seen the engine failure happening, which is why we always offer extended service plans on pre-owned vehicles. If you purchased the extended plan like we suggested, this whole thing would’ve been avoided. If you recall when we offered the discount and free alternate transportation, you were very excited and agreed that the deal was fair, and you even thanked us several times for being so willing to work with you. We're unsure what changed on your end, but you certainly can’t say we didn’t try and work with you during this unpredictable unfortunate time. If there's anything we can continue to do please let us know as we're always willing to come to a conclusion with any customer of ours.

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February 06, 2023

My experience was mostly with Marty. My time with him was not wasted. He was efficient and did an excellent job at dealing with the contract. I would work with this company again with More

by jimbo400
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Choby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Krepsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review of Marty, our team and the experience here at Summit Automotive! Marty really could teach a class on efficiency and customer satisfaction - we're so glad you enjoyed working with him! Please keep us in mind for any of your future vehicle needs!

February 06, 2023

The service was performed on time and efficiently. A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditio More

by joshandjessmarschie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this excellent review of our service team! We're glad to hear they were able to assist you to the best of our abilities and treat you the way we would want to be treated. We hope you'll continue to visit us with any of your vehicle needs!

February 06, 2023

Service was completed in a reasonable amount of time. Service provided was explained and everything is working as expected. I was made aware of items that may need repairing due to normal wear and tear. More

by dawickert71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave a great review about our team! We are glad to pass along your compliments and hope you'll continue to visit us with any of your vehicle needs!

February 01, 2023

Working with Jamie is great, she is responsive and does her best to find vehicles as we need them. Not thrilled with the dealership still charging a Market Adjustment, that ship has sailed for most other More

by bbastar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Hansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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