Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Tom and Ryan were great to work with and made my first new truck order experience very enjoyable. Tom was very responsive with questions over phone and by e-mail that I had as well as kept me up to date new truck order experience very enjoyable. Tom was very responsive with questions over phone and by e-mail that I had as well as kept me up to date on the build process. Ryan was very knowledgeable in our sit down when choosing the various build options. Would definitely work with both again! More

This was by far the best car buying experience we’ve ever had. The customer service at Summit is absolute next level! We worked with Ryan, one of the managers and our sales guy, Chris. We test drove a Durang had. The customer service at Summit is absolute next level! We worked with Ryan, one of the managers and our sales guy, Chris. We test drove a Durango, decided we liked it but the one we wanted was still in transit. We were in a lease in our current vehicle so it had to be sold back to a Chevy dealership, so later that day we sold it to a dealership in Oshkosh. Ryan then sent someone to come pick us up from the dealership and bring us back to our house in Waupun! Then the next week, we were borrowing my parents vehicle and the Durango came in, however we didn’t get into it as soon as we hoped. They then sent people to our house to drop off a loaner vehicle until we could come pick it up! They actually care about their customers, which is not all that common anymore nowadays. They are so personable and make you feel so welcomed and answer any questions you might have. Summit is the only place we will be doing business from now on! More

They fixed our problem. Courteous and thorough. Nice waiting room for customers and very clean. Courteous and thorough. Nice waiting room for customers and very clean. More

Overall experience was good, about $35 more expensive than my normal service center. You may want to consider dropping the price to be more competitive with other local shops. than my normal service center. You may want to consider dropping the price to be more competitive with other local shops. More

They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. Not once did they call again to tell me that the part kept getting pushed back on delivery dates. No "update" calls. Just me in limbo waiting, I called every few days for an update, and it seemed no one ever knew what was going on, especially when I called and they told me that the woman that was handling my account "was no longer with us". I was on hold for a very long time for them to even find me no information. When I was FINALLY able to pick my vehicle up, they had zero paperwork ready for me and stated that they would send it in the mail and I STILL HAVE NOT RECEIVED ANY, and my center council inside my Jeep was still torn apart. I did not notice that until I got home and the service center was closed. By far the worse service center experience I have ever uncountered. I am currently starting my search for my next Jeep and was considering Summit but am strongly thinking about going elsewhere again due to this experience. More

They got my vehicle in and serviced in a timely manner, and were polite and good to work with. and were polite and good to work with. More

The service was performed on time and efficiently. A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditio A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditions of my requests. More

Service was completed in a reasonable amount of time. Service provided was explained and everything is working as expected. I was made aware of items that may need repairing due to normal wear and tear. Service provided was explained and everything is working as expected. I was made aware of items that may need repairing due to normal wear and tear. More

I am glad we finally found out what was wrong with the tire. Thank you. tire. Thank you. More