While it took a few appointments to diagnose the exact problem, Paul Sieloff and the service tech were very diligent throughout the entire process. They were well informed and thoroughly explained all the steps they were taking. Their methodical approach ensured that unnecessary repairs were not done. This was in total contrast to another dealership that wanted me to spend over $1,200 for replacement parts they claimed were not under warranty. Summit has earned all our future service work on our Ram trucks. I look forward to dealing with your sales staff when it's time for purchase.
The wait time was minimal, and everyone I dealt with was very polite and knowledgeable. They made a personal Improvement at the service desk, which I very much appreciate. It's also nice to be in a clean orderly place, and they're building my confidence that they are not going to hit me with some possibly unneeded repairs.
Everyone was super friendly and made us their priority! They informed us of all our options and did everything we asked! We've never had a bad experience here and plan to continue to come back for all services on our Durango!