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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
562 Reviews

562 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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October 18, 2022

I will not explain i have asked for management to call me they have not very poor service, i have wasted several hours and 40 miles of gas to have this fixed and it is still not. More

by BEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cole Tramel
Oct 19, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for reaching out, Ben. I apologize for the lack of communication and am unfortunately unable to locate your contact details with the limited amount of information available in this review. Would you please contact me directly at your earliest convenience? Thanks again, Jennifer Preston - Service Director - 9209210850

October 14, 2022

I always have a Great experience whenever I go to Summit. They are always professional and friendly. From Mike Burg the owner to Geoff and Mary in the Service Dept. they are knowledgeable and treat their c More

by djhern35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Randell
Oct 14, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for sharing your review! We're so happy that Mike, Geoff, and Mary earned your 5-stars! We appreciate your business and look forward to seeing you next time! -Summit Automotive

October 12, 2022

The Summit service team explained the issue with my tire and why it was losing air. It is good to know and understand. The staff was very helpful and respectfully answered my questions. More

by heide0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Randell
Oct 12, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review! We appreciate you trusting the Summit Automotive team with your business and are glad to hear our team was helpful in explaining the issue to you. Thanks again for the kind comments and please don't hesitate to reach out if we can be of service again in the future!

October 07, 2022

i am always pleased with the good service and the friendly staff including mike berg More

by 88888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for being a Summit Automotive customer! Mike & the team look forward to seeing you next time!

October 06, 2022

They were very clear with the things they were going to do and check on the vehicle. They also clearly answered questions I had about the tires. Service was exceptional and prompt. More

by heide0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Tramel, Mary Randell
Oct 06, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the wonderful feedback about your recent visit here at Summit Automotive! We appreciate your business and hope we have the opportunity to serve you again in the future!

October 06, 2022

Staff was very friendly and knowledgeable. Received $10.00 off my bill by bringing car in on A Tuesday. More

by Ann30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole
Oct 06, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for the five stars, Ann! We hope to see you back for all of your future automotive needs! -Summit Automotive

September 26, 2022

Service was prompt and shuttle pick up ride offered. Adviser was friendly, knowledgeable, and helpful. More

by lktomchek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Randell
Sep 27, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for trusting the Summit Automotive team with your service needs! We hope to see you again next time!

September 22, 2022

Geoff is the most knowledgeable person I have ever dealt with at a dealership. He helps me every time I bring my car in for service and makes the whole process seamless. More

by j_lavey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the kind review - Geoff will be so happy to hear it! Your business is greatly appreciated by all of us here at Summit Automotive and we look forward to your next visit!

September 12, 2022

Very pleased with service done on my Pacifica. While waiting for my vehicle (which took less time to repair than estimated) I told one of the guys my tire pressure seemed off and he came back and More

by borkdd2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for the five stars! We're honored to hear that your visit with us here at Summit Automotive was such a positive one. We hope to see you back for all of your future automotive needs!

September 06, 2022

Vehicle was dropped off at 1 PM For appointment, Service staff forgot to put the truck in the rotation for the day. More

by BRETT_ZIMMERMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Randell
Sep 30, 2022 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for reaching out, Brett. We sincerely apologize for any frustration or inconvenience this experience caused for you and will make sure the situation gets addressed with our team. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Jennifer Preston - Service Director - 9209210850

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