Summit Toyota of Akron - Service Center

Excellent service Tom Ritari is a great service advisor. He always makes that my car is given the exact service it needs. Tom goes above and beyond to keep customers sa Tom Ritari is a great service advisor. He always makes that my car is given the exact service it needs. Tom goes above and beyond to keep customers satisfied. More

Thank you! Always a pleasure needing to get an oil change. I have yet to have an unpleasant experience in any way at Summit Toyota. Thank you again! Always a pleasure needing to get an oil change. I have yet to have an unpleasant experience in any way at Summit Toyota. Thank you again! More

Good routine service visit Nothing out of the ordinary, just a regular oil change, tire rotation and multi-point extension, but well done. Talked with Shannon about new Tacomas. Nothing out of the ordinary, just a regular oil change, tire rotation and multi-point extension, but well done. Talked with Shannon about new Tacomas. More

Best service in Akron Thomas is thoroughly an awesome service writer. My car was given a complimentary car wash and the technician showed me the amount of brake pad life re Thomas is thoroughly an awesome service writer. My car was given a complimentary car wash and the technician showed me the amount of brake pad life remaining. This was a great 85,000 service and the price was very fair. I bring both of my vehicles to Summit for all my service. More

Outstanding Servce As always, friendly, efficient and professional by everyone in Service including the shuttle drivers. I have always brought my 2009 Toyota to you fo As always, friendly, efficient and professional by everyone in Service including the shuttle drivers. I have always brought my 2009 Toyota to you for service and have always been satisfied. Outstanding Service. More

Steered in the right direction! Had some funky issues with the steering wheel on my Tacoma truck....sometimes easy to turn, other times stiff. Check in at service wrote down my co Had some funky issues with the steering wheel on my Tacoma truck....sometimes easy to turn, other times stiff. Check in at service wrote down my concerns and contacted me with their findings. Gave the okay and now steering just fine More

Long term customer We have had a relationship with Summit for about 10 years. There have been lots of changes and growing pains. I would say overall they are happy to ha We have had a relationship with Summit for about 10 years. There have been lots of changes and growing pains. I would say overall they are happy to have our business and I’m happy with their service. And I love my Camry! More

HORRENDOUS! They cant keep service advisers to save their life! The ones they have now are horrible, you can tell they just want the quick buck. Nicole the advise They cant keep service advisers to save their life! The ones they have now are horrible, you can tell they just want the quick buck. Nicole the adviser was a complete piece of work, very rude and uncaring, Jen the other adviser didn't listen to anything I was saying and just kept talking back to me. Gary the service manager and I use that term lightly, was a complete moron. I don't think he even knew where the heck he was at, he was so spaced out and kept grabbing his pant area. Totally gross! I have been a loyal customer for 15 years and no more, I simply cant take it anymore! Where are the adviser who cared about me and my car, who knew my car!!! From the early days of Brian and Fred to Bob to Mike and then to Elly I had always had exceptional service, what a disappointment they are all gone. Time to find a new dealer to take my vehicle. no more chances for Summit Toyota, and I WILL tell everyone I know not to go there! More

Great customer service - Keeps me coming back each time! I just wanted to send a quick note to say KUDOS to Bob Wilson in the Service Dept. What should have been a routine 1 hour oil change somehow turned in I just wanted to send a quick note to say KUDOS to Bob Wilson in the Service Dept. What should have been a routine 1 hour oil change somehow turned into 3, and basically spent the rest my workday there unexpectedly. After breaking a lug nut / stud off for the tire rotation Bob informed me they would be getting the repair ASAP at no additional charge. I have been at other service centers where they would no question charge for something like this and turn into a bigger headache than it already is. I appreciate Bob’s courtesy and honesty while I had to wait so long and he made sure to credit me for the inconvenience. I have only been to Summit Toyota a handful of times so far but its employees like Bob that keep me coming back there. I always feel comfortable and trust everything to be done right and fair…( and in my experience that hasn’t always been the case at car dealers!) So credit is due where it is deserved. Also, before leaving I spoke with Mike Maloy about a possible trade in later and felt like it would be a great place to make a deal if they could find my next Tundra hopefully! Thanks again! More