The service was excellent because the experience is made totally as convenient and comprehensive as possible. Our sales person, Serena, was very upfront about the price for every vehicle/model we reviewed. This made our choices very flexible according to the options we selected. We felt we were determining the total cost and we were. Bear in mind these vehicles, are top-loaded with the latest technology. This may seem daunting at first but our salesperson gave us a complete instructional session backed up by informational manuals. After driving the Buick Encore, it is not surprising that it is such a popular selling car. The ride is smooth and quiet. Forget about the sluggish 4 cylinder ride of other cars, this car really is turbo-charged.