Sun Toyota

Great sales man Is amazingly talented at serving customers who are searching for their ideal Toyota. He stayed with me from start to finish and I felt welcomed and w Is amazingly talented at serving customers who are searching for their ideal Toyota. He stayed with me from start to finish and I felt welcomed and worthy of his time. Over several meetings and discussions, I enjoyed his company and took his good advice. He is a great counselor and never pressured me...I am happy to have worked on my car deal with Tommy. Give him a raise!!! More

Great salesman !! We went to look at SUVs , but JAVIER ARRUZA was so good , we left with a brand new RAV4 !! We are very pleased, we will recommend him to our friends We went to look at SUVs , but JAVIER ARRUZA was so good , we left with a brand new RAV4 !! We are very pleased, we will recommend him to our friends and neighbors !! More

Finance She was a typical financial employee but more on the upbeat side. She was nice and friendly but a saleswoman none the less. What I did not like is whe She was a typical financial employee but more on the upbeat side. She was nice and friendly but a saleswoman none the less. What I did not like is when I inquired about the APR rate with USAA (suntoyota stated that they checked with USAA with APR rate) she had stated that the APR was higher with USAA. I later called USAA who stated that suntoyota has lied and that they have no authorization to get an APR rate from them. I spoke with Allen Hicks about this and he stated that Monica was probably referring to her past experience; people in my situation would have a lower APR with them than USAA. I DO NOT like to be lied to or told something from "past experience". If it was from past experience then say so. Do NOT say that you have checked when in actuality you didn't. The sad thing is I later did an APR check with USAA who provided me a much lower APR rate. I would have given Monica a three star rating at this point if she had not promptly done the warranty cancellation process which I had to follow up on many times BUT at least she followed through which I appreciate. P.S. This was my first time purchasing a car. I don't think this dealership is horrible but I don't think it's the best. Granted I have not been to many car dealerships... but I'd say this experience had many mistakes that I have learned from. Many friends, family, co-workers, military personal, etc have inquired with me about my experience here at Suntoyota because they know I do not BS. As to if I would refer this place to anyone .... I'd like to say, yes but of course I will give them the pros and cons. I'd provide them the whole spew of my experience, advice, and then let them to decide if this is the right place for them. More

GREAT SALESMAN! Yesterday (10-14) I traded my current car in and had an incredibly positive experience. Nael Barjas was very attentive and knowledgeable! I have alwa Yesterday (10-14) I traded my current car in and had an incredibly positive experience. Nael Barjas was very attentive and knowledgeable! I have always felt I was getting an honest deal at Sun Toyota and this was no exception! Then came finance and Robert Coleman - yet another great interaction. Both Nael and Robert answered all my questions and made this experience one to remember for a long time! My 3rd Sun Toyota and probably another yet to come! More

Amazing experience for a first time car owner I couldn’t recommend anyone else but Eddie into buying my very first car, he went right to the point and helped me in every way possible. Very thoroug I couldn’t recommend anyone else but Eddie into buying my very first car, he went right to the point and helped me in every way possible. Very thorough, very honest and also very VERY, nice! I think not only a great sale is important but someone who you can trust and rely on is amazing! I definitely will be coming back!! More

Great Experience Went above and beyond to get me the best deal possible. Everyone I worked with was very friendly and personable. I am a uper happy with my purchase. Went above and beyond to get me the best deal possible. Everyone I worked with was very friendly and personable. I am a uper happy with my purchase. More

Bullied Let me start by saying my Salesperson, Nael was pleasant and knowledgeable. But once I left his arms things started to get a little aggressive. The fi Let me start by saying my Salesperson, Nael was pleasant and knowledgeable. But once I left his arms things started to get a little aggressive. The finance person (Jason) was a snake in the grass. First I wanted to use my bank, the difference was 0.5% between my bank and Sun's bank of choice. He started by trying to make me feel stupid for not choosing Sun's finance options over my bank. Once that didn't work he started trying to encourage my wife into talking me into it. Once that tactic didn't work he somehow printed out the paperwork using Sun's bank, BAD move. Once I called him out, he complained about reprinting the paperwork. At that point he TOLD ME that I would have to go to my bank and get some paperwork signed. Wrong again, I was pre-approved and he knew this. After I said that would not be a problem, he somehow figured out that I wouldn't have to go get it signed he could take care of everything right there and now. HE LIED, he knew I would not have to go, he was trying once again to get me to go with his banking option. Now don't get me wrong, I realize the dealership gets a KICKBACK for everyone they finance through a specific bank. But I didn't need or want that option. And options like extra coverage and additional goodies, this guy was in your face aggressive. I purchased the car there because the did give me the best price, and I would recommend my salesperson, but this guy is a real piece of work. Be careful, be very careful. He's a snake in the grass. More

he is the best of the best,very helpful, he knows his job! I have never been to a car dealership that has such a great salesman. He did not pressure us at all I felt very comfortable and stress free to make m I have never been to a car dealership that has such a great salesman. He did not pressure us at all I felt very comfortable and stress free to make my mind up as to the car I wanted and the color..we felt like we were friends from way back.Tom really knows his stuff. More

The absolute worst week of my life.. I was in an accident a few days ago. My car (2011 Prius) was totaled. I was in an out of pocket rental car when I walked into the dealership yesterday I was in an accident a few days ago. My car (2011 Prius) was totaled. I was in an out of pocket rental car when I walked into the dealership yesterday. I had zero hope that anything good was going to come of the visit (I had spoken with mr peake on the phone the previous day and told him the situation) just based on how neither my own insurance or that of the at fault party had done much of anything other than make me feel like I was being punished and driving my anxiety off the charts. I had no idea how I was going to replace my dependable car.. you know you can count on the insurance payout never actually replaing your whole car.. mine would buy a truck from the year 1850 with 859k miles on it at best.. I have kids and an hour commute to work and I was super upset at the thought of payments. So I meet up with mr steven. We sit and talk for a bit while he’s gathering info and then he takes me out to show me a 2015 Prius.. that had the same exact backstory as my 2011 when I bought it.. 1 owner.. bought brand new from sun toyota.. never serviced anywhere but sun Toyota.. squeaky clean background.. low mileage.. and in immaculate condition.. only been on the lot a couple weeks if even that. I test drove it and then we returned to his desk. More collecting info.. meeting mr Davy...my credit is a work in progress.. and I was honest with them and the bank they had me talk to about it. I felt like there was no way I’d get an approval and I figured If I did it would come with a paymeny equivalent to a house payment. But then the magic happened.. they not only got me an approval.. but also a payment I can manage! I cried! The big heavy weight was gone.. They did end up needing some info I couldn’t provide yesterday but today.. today i met mr cristian, finished up the paperwork, turned in my homework, and I brought my new car home.. my head is still spinning and can’t wrap around all of it.. they work some serious magic. I don’t even have to worry about oil changes/routine maintenance for the next 3 years.. they literally took care of everything! I am so very thankful. More

Stevie P. I bought my first car at Sun Toyota and it was simple, quick, and easy. Now, buying my second car I knew I wouldn't be able to pay in full like the fi I bought my first car at Sun Toyota and it was simple, quick, and easy. Now, buying my second car I knew I wouldn't be able to pay in full like the first car. Being wearisome of car dealers and wanting a good deal I was hopeful in coming back. Not to my surprise it was a great experience. Nick Cantu called me initially when I was searching online but, Steven Peake is the one who sealed the deal. He was so sweet and accommodating. I feel like he really went out of his way to help me find a new car in my time of need, he took his time and made me feel special. Sun Toyota is lucky to have him on their team. More