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Sunnyside Toyota - Service Center

4.7

318 Lifetime Service Reviews

27000 Lorain Rd, North Olmsted, Ohio 44070

321 Reviews of Sunnyside Toyota - Service Center

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November 12, 2018

"Excellent Customer Service"

- STEVEFRITCH

I shipped my car from California and needed to get it winterized. The phone rep took time to understand my needs and got me an appointment that same day. The in-person rep was friendly, personable, and asked all the right questions. I'll be coming back!

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Recommend Dealer
Yes
Employees Worked With
Beth Burgett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Warranty Work"

- VGILDER

As in the past, Sunnyside Toyota serviced my pickup truck with top-notch service. They make it very convenient to schedule an appointment. Our vehicle was returned very clean, too.

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Recommend Dealer
Yes
Employees Worked With
November 12, 2018

"Great customer service at the service center!"

- ONEBURNLEY

Lisa was very prompt in serving me. I was notified when my car was ready. Service center employees were very helpful in getting me a rental car for the day.

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Recommend Dealer
Yes
Employees Worked With
Lisa Kenzik
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tammy Hope
November 10, 2018

"MAINTENANCE"

- BCDAVIS4

Able to accommodate my vehicle on the weekend. Efficient maintenance done in a timely manner. Provided recommended follow up of needed and suggested future repairs.

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Yes
Employees Worked With
November 06, 2018

"This is a great service center"

- RONALDDESNOYER

Everyone in the service area are very friendly and accommodating. Usually when I call for an appointment they get me in as soon as possible.

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Recommend Dealer
Yes
Employees Worked With
Beth Burgett
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christine DeBow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Friedel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Stoll
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Straka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Maintenance, minor parts needed"

- RHILL2106

Diane Hogrefe was an excellent customer service rep. She was very efficient and knowledgeable and very polite. Service was done in very reasonable time frame.

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Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Great Srevice for 15 Years"

- CM

Sunnyside Toyota keeps my 2003 MR2 Spyder running like new. Tech always Inspects other areas of this vehicle for any other service needed. Nice waiting room.

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Recommend Dealer
Yes
Employees Worked With
Diane Hogrefe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Good service but poor communication "

- SARAHEGETTINGER

Frustrated I was not told when I scheduled my oil change it would cost me $166 when I lease my car; then tell me I may need new tires but again, I am leasing my car. This happened after being told by the lady who sold me my car that I could turn in early (October ish) since it’s a popular car and when we scheduled an appt last month to talk about options, was told I had to wait. So I feel like the communication is just very poor but, the service on my car was done nicely and all my needs were met with concerns with the car.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Whoever I scheduled the oil change with - unsure of name
Nov 05, 2018 -

Sunnyside Toyota responded

Hi Sarah, Thank you for taking the time to share your recent service experience. Please accept our apologies for any inconvenience or frustration you may have been caused. The ToyotaCare No Cost Service received with your lease was for 2 yr or 25,000 mi, whichever occurred first. Any maintenance required after two years becomes the driver of the lease vehicles responsibility. - We are currently updating our service appointment process and truly appreciate your feedback as it gives us an opportunity to improve our dealership operations.

November 05, 2018

"15000 mile complimentary service"

- thienmnguyen74

Great customer service. Beth was courteous, cordial, and professional. My waiting time was very minimal. She called me immediately when my car was ready. Thanks.

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Recommend Dealer
Yes
Employees Worked With
Beth Burgett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Excellent, prompt service."

- JOHN_SCHLOSS

All service personnel were professional and nice. Every appointment results in the same experience. I have never had an issue at Sunnyside Toyota and recommend them to everyone who asks.

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Recommend Dealer
Yes
Employees Worked With
John Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christine DeBow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Diane Hogrefe
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chuck Stoll
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charlie Saranita
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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