Sunrise Chevrolet

Vehicle Purchase Very easy to deal with and delivered on all promises. This was not your typical pushy sales environment. We got a great deal on a beautiful car! Very easy to deal with and delivered on all promises. This was not your typical pushy sales environment. We got a great deal on a beautiful car! More

Primo, Primo!! Luciano provided our family with good knowledge of prices, and quality of the auto, along with warranty info. His experience shows when he deals with Luciano provided our family with good knowledge of prices, and quality of the auto, along with warranty info. His experience shows when he deals with customers. This was our 8th car purchase, all with Luciano. He treats us like family and that goes a long way. More

Easy to work with and excellent communication Josh and the team made this an easy purchase and the communication for delivery and specs was proactive and made the entire process hassle-free. Josh and the team made this an easy purchase and the communication for delivery and specs was proactive and made the entire process hassle-free. More

Quick and easy Josh did a great job, he was very informative and helpful with any questions I had. This was by far the quickest and easiest car purchase I have made Josh did a great job, he was very informative and helpful with any questions I had. This was by far the quickest and easiest car purchase I have made! Thank you! More

New chevy cruze Sean was amazing! My 2008 cobalt needed too much repairs so i took a look at purchasing my first new car and i dont think i couldve had a better expe Sean was amazing! My 2008 cobalt needed too much repairs so i took a look at purchasing my first new car and i dont think i couldve had a better experience. His advice was awesome and not pushy at all. Any questions i had he explained and made sure i understood. Needless to say, he helped make this situation 10x less stressful than i anticipated it being. I would 100% recommend him. Thank you again Sean, keep up the great work! More

So Disappointed Wednesday, January 18th, 2017 – 9:30PM I was in my car (2012 Chevy Sonic), about to head out to work. I called my husband to tell him something be Wednesday, January 18th, 2017 – 9:30PM I was in my car (2012 Chevy Sonic), about to head out to work. I called my husband to tell him something before driving off and BAM! My back window exploded. At first, I thought it was an act of violence, a heavy rock or branch – but after thoroughly looking through the car, we didn’t find anything. Luckily, my husband was off of work that night, so I was able to take his car to work; I parked my car in the garage and left to work. That night, I was so shaken up – it was a traumatizing experience. So many thoughts ran through my head: “What would’ve happened if this happened minutes later, while I was on the highway?” “What would’ve happened if my two-year-old was sitting in her car seat?” I was very sad/upset but so thankful that I was safe. I did some research online and it so happens that this is actually very common and there have been complaints about the same exact situation. The heating mechanism that warms up the back windshield to defrost it overheats and causes the window to shatter/explode. The following morning, I called Sunrise Chevrolet in Glendale Heights, IL, which was where I purchased the car from. I spoke with the salesman who I worked with (Luciano) and the only thing he suggested was to file a claim with my insurance company. I found that to be odd because why should I have to file a claim with my insurance if it had everything to do with THEIR product, which was still under warranty? I asked to speak to a manager. I was transferred to the Service Manager (Dave) who suggested I do the same (file a claim with my insurance company), so then I asked to speak to the general manager (I was transferred to Jeff), who I ended up leaving a message for – 12 days later, I still haven’t heard back from him. I called back and spoke to the salesman again and asked since my car is still under warranty, if it would be possible to get a loaner car or rental until I get to the bottom of this situation. He said he couldn’t do that. I felt so helpless. I ended up getting the window replaced myself the same day because I didn’t have any other options, considering I had to go to work in the evening. I ended up calling back the following day since I didn’t hear back from anyone and was told to contact GM directly. I went ahead and did that – spoke to a lovely lady (Khaleah) over the phone and she said she would open up a case and try to get to the bottom of it. I sent her photos and descriptions of everything and long story short, she got back to me a few days later stating she couldn’t move forward with the investigation because the window was already repaired. (((Insert ANGRY emoji here))) I mean, what did they expect me to do? Drive around with a broken back windshield? I tried to reach out to Chevy, but they completely blew me off and now an investigation can’t be finalized because I got it fixed? At this point, I was beyond frustrated. I had to spend an additional $208 to get the window fixed on a car I purchased 3 months ago and is still under warranty and now this??? I asked if I had other options and she said I could contact customer service directly. I went ahead and did that and spoke to another lovely lady (Brenda) who tried to help me, as well, but couldn’t do much. She said she followed up with the dealership and it was basically out of their hands. She said their only suggestion was to (again) file a claim with my insurance company and take it from there. I don’t want this “complaint” to be taken the wrong way because in the process of purchasing the car, Luciano and the team and Sunrise Chevrolet were amazing! They did everything in their power to get us the best deal within out budget and they were a lovely group of people to work with. I just feel as though they were great for a sale, but now as a customer who needs a little help with an issue, I felt completely brushed off. I feel like they could’ve done a little more. I want to feel safe in the car I drive. I don’t want to worry about my window exploding again. I want to be sure my daughter is safe in the back seat. To be honest, I do not feel safe driving my 2012 Chevy Sonic after this incident. Every time I turn on the car, I worry about the window shattering once again and it’s something I did not sign up for. I wish I would’ve thoroughly checked reviews and complaints because if I would’ve seen the forums out there about this particular incident, I would not have purchased this car. After this experience with horrible customer service from Sunrise Chevrolet, I will never do business with them ever again. It saddens me because I am not this type of person. I am a nice, honest, woman and I work very hard for what I have. I feel as though this particular issue should be a recall, considering there are so many complains out there regarding the same situation. I just thank God that my daughter was not in the car because she could’ve truly gotten injured with all that heavy glass shattering all over the place. I also thank God this didn’t happen while I was on the highway, on my way to work, in the middle of the night. I was not reaching out to Chevy/GM to try to pull a “fast one” or try to be slick. I was just trying to make a valid point and wanted this issue to be taken care of. I’ve only had the car for 3 months and it’s still under warranty. You should’ve done something else for me – the least you could’ve done was reimburse me for repairing the window on a car that’s still under warranty. Overall, I’m just thankful to be okay. I hope that no one else experiences what I experienced and that anyone with a 2012 Chevy Sonic drives safely and knows of the possibility of their window shattering. More

amazing service Javier is an awesome salesperson. Even with our bad credit he was able to get us all that we wanted. Thank You and we'll be seeing you again! Javier is an awesome salesperson. Even with our bad credit he was able to get us all that we wanted. Thank You and we'll be seeing you again! More

5 STAR PROFESSIONALS 5 STARS for Lupe, Matt and Sean in quickly and professionally filling our needs and within just a few hours having our vehicle ready for us. Lupe can 5 STARS for Lupe, Matt and Sean in quickly and professionally filling our needs and within just a few hours having our vehicle ready for us. Lupe can be counted on for her attentive follow up. Matt was terrific in making sure we got what we needed and Sean made the financing process quick and seamless. I can say with confidence I will call Sunrise First for any vehicle needs. More

Best Sales Guy I've had at a dealership Joshua genuinely cared about getting me into my new car. It took a little longer than normal but he made me his top priority. I really appreciate that Joshua genuinely cared about getting me into my new car. It took a little longer than normal but he made me his top priority. I really appreciate that service. Thank you! More

Wonderful service, wonderful salesman! I recently found myself in a pickle. My car was going to be totaled by my insurance company, and I had no backup. I was searching for cars that would I recently found myself in a pickle. My car was going to be totaled by my insurance company, and I had no backup. I was searching for cars that would be affordable online, and I had been to a few dealerships before I came to Sunrise. None of them felt right. I kept feeling rushed and pushed into something I was not sure about. When I came to Sunrise after speaking on the phone about a 2017 Chevy Trax, I immediately had a different feeling. The showroom is absolutely beautiful inside, and all of the people there came off as quite friendly. My mother and I met Josh and felt incredibly comfortable. He did not come off as pushy or persistent in the slightest. We never felt rushed or hurried in the car-buying process. He was very informative and completely relatable. After the first time meeting Josh and seeing the Chevy Trax, we knew that it was the place for us to get the car. We came back the next day and bought the car. More