Sunrise Chevrolet

Avoid Sunrise Chevy at all costs or it will cost you! My legs now go numb when driving due to Sunrise Chevy “fixing” my drivers seat by shoving a piece of foam under the leather in one spot. GM refuses to h legs now go numb when driving due to Sunrise Chevy “fixing” my drivers seat by shoving a piece of foam under the leather in one spot. GM refuses to help me so now I’m out $6,000 - $10,000. Many lies and refusal to fix my vehicle properly with GM parts has led to a worsening of my vehicle. Sunrise Chevreolet has provided me the longest, most frustrating car buying experience I will, hopefully, ever have in my lifetime. I have learned many lessons over the last six months of trying to get them to make my car right, #1 is to listen to your gut, not the slick sales staff. Now, I am at fault for not paying attention to the many red flags that were raised during the car buying process. I also was searching for a car during an intensly exhausting and difficult time as my Mother was dying from pancreatic cancer. I also made the mistake of making my salesperson, Mike Fahkari, and the Used Car Sales Manager, Sam Youngs, aware of my Mother’s illness. I left after 10pm on a Friday night with many promises that they would detail the vehicle for me, fill it with gas, and complete the vehicle walk through. It took several visits to get the gas filled, six months for a true detailing, and I never received a vehicle walk through despite many requests. Never leave Sunrise Chevy without these items being completed or they will not be done without significant effort on your part. So, the red flags: 1. Certification disappears at final sale point. All parties were aware from the start that I would be purchasing an extended warranty due to my driving 25-30k per year. I was buying a Certified Used Vehicle, as per Sunrise Chevy’s advertising and sales pitch. Free oil changes, extended warranty to 36,000 miles, 3 months of XM radio and OnStar. The vehicle was priced per this certification, as Sam explained. Price did not go down due to certification being removed. It was after 10 pm when the final paperwork was being completed. Only at this point was I told that due to buying an extended warranty to 100,000 the certification on the car was null and void. If I hadn’t been so exhausted and tired of looking at cars, I would have walked out at this point. But, I trusted in Sunrise Chevy. Then they tried to sell me the oil change package for another $300.00. So, the sales pitch was completely different than the final product. It took several visits to get the gas tank filled, sticker glue removed, XM radio connected. They never gave me a vehicle walk through and I had to connect the On-Star. 2. Salesman Reaction to Concerns: “You’re asking for too much and being ridiculous.” On Monday, I spoke with Mike Fakhari regarding some things I noticed about the car after driving it for a distance. Mike’s response was far from professional, caught me off guard, and was something I had never previously experienced from a car dealer. In the past, this was expected and things were taken car of with no issues. But then, that was not at Sunrise Chevy. I should have returned the car immediately instead of waiting until after the holiday for the used car sales manager to contact me. The issues included: alignment, tire pressure, detailing not being done, cigarette burns in the floor mats, oil life at 19%, drivers seat shifting when turning, chip on hood, and chips on bumper. Per GM certification process, none of this ought to have been an issue. 3. Current Vehicle Status: After six months of trying to get this car right, Sunrise Chevy got it 80% there. They did a full detail, fixed the scratches on the bumper, replaced the tires (I had already had two fixed due to having screws in them which I am certain were there at purchase and the cause of the tire pressure issues, which ceased after the tires were fixed). The last 20% involves the necessity of replacing the driver’s seat, which they refuse to do and GM refuses to do. I can not keep the vehicle due to the fact that my legs now go numb when driving even short distances. Here’s the history of the driver’s seat issues: First, there was a clicking noise as it sounded like the seat shifted on the track when making turns. After two visits for service on this, it was noted that the seat track needed replacing. This was done. When I picked up the vehicle, I noted the left side of the seat didn’t look right, but Service claimed it was fine. I was now sitting on the plastic frame of the left side of the driver’s seat due to the seat foam having collapsed. Sunrise denied there was an issue and refused further service. I took it to another GM dealer whose service staff noted the collapsed foam from a distance. The foam was ordered and replaced. The seat still did not seem right, I still felt as though I was sitting on the frame. The seat at that point and still, does not look like the passenger seat. The drivers side is clearly crooked. Just before Thnaksgiving, Jeff H in service agreed to take care of the vehicle issues, including the seat. He promised me that the vehicle would be sent to a specialty upholsterer and that it would come back perfect. It did not and it was never sent to said upholsterer at that time despite Jeff’s stating at one point that he was waiting for the vehicle to return from the upholsterer. Sunrise Chevy’s paperwork confirms the vehicle did not go to the upholsterer. It did get returned squeaking terribly. So, again it goes back. This time it really did go to the upholsterer and there is paperwork to prove it. Again, it is still not right, and it is worse. Jeff claims that it is the seat position that causes the drivers side and passenger side seats to look different. Even in the exact same position, it is clear the driver’s seat is crooked. The seam is not straight, the padding is below the plastic frame, a gap exists between the padding and the plastic frame, and the seat presses against the console in the middle. The passenger seat has none of these characteristics. The “fix” this time was to shove some foam in one spot and stretch the leather. The heating element also no longer works properly. So, now my left hip is on the plastic frame, left thigh is pressed higher than my hip due to the extra foam in one spot, and my right leg is lower than my left side. This causes numbness in my legs, significant pain and beyond frustration as I drive 500 miles per week. Sunrise Chevy refuses to fix this issue. The seat needs to be completely scrapped and replaced. Completely replaced. I can’t ethically sell this car to an individual and the trade in value to a non-GM dealer is insanely low. This has caused me more distress and loss of work than I could have ever imagined. GM did attempt to work with Sunrise Chevy. Rob Dusek attempted to help me get out of this specific vehicle and into a brand new Malibu with financial assistance from GM to off-set any financial loss I may incur. Dan Kurtz, General manager, offered me a trade-in value $2,000 less than another GM dealer. This off-set GM’s assistance and left me out $6K and with a significantly higher car payment. It was clear that Dan was not willing to take any type of loss. As Dan stated, if he took back my vehicle with assistance from GM, my vehicle would have to be sold with the disclosure that there is something wrong with it so Dan would have a hard time selling it. These are only the main points. There are many, many other frustrations and lack of communication from Sunrise Chevy. This is how they treated a customer who they also knew has two other GM cars and was looking to buy a Camaro SS in the near future. The opportunity for a repeat customer was incredible. Now, I can’t ever see myself buying another GM car and I will do everything possible to make sure others are aware of Sunrise Chevy’s extreme lack of customer service. More

Went in to Sunrise Chevy as a first time buyer to purchase a new Silverado. I worked with the salesman Mick O'Sullivan who proved to be very knowledgeable of the product. In addition to Micks underst purchase a new Silverado. I worked with the salesman Mick O'Sullivan who proved to be very knowledgeable of the product. In addition to Micks understanding of the vehicle and features he was very good not to pressure. Knowing what features I was looking for Mick searched and found an exact match. I have received followup emails from Mick to make sure I am happy with the new truck. I think its less about how good of a salesman Mick is but rather his desire to correct something if you aren't happy. Its clear that Mick and the other employees at Sunrise Chevy have the right philosophy about sales. Treat people right and they will be customers for forever. Thank you very much Mick and Sunrise Chevy More

I dealt with Amy, Craig and Rich in the sales area. They presented all options to me clearly and did not lie at all, as I have found at other dealerships. They were well prepared even before I got to the d presented all options to me clearly and did not lie at all, as I have found at other dealerships. They were well prepared even before I got to the dealer as I had initially been writing Amy via the Internet. I took some test drives and was presented with fair and clear pricing and financing options. Amy, Craig and Rich were all very professional and friendly. In the end, becasuse of our financial situation, a purchase of any kind was not possible at this time, but if it would have been, I would have definitely purchased from them. I highly recommend them and Sunrise Chevy. More

Worked with Mick before on purchasing a new car. Now we were looking for a used car. He very helpful in finding us one. Plan on working with him again when it's time to purchase a new car. were looking for a used car. He very helpful in finding us one. Plan on working with him again when it's time to purchase a new car. More

I got the car I wanted for a great price price. It's the second car I bought from Sunrise Chevrolet and will definitely go there for my next one! And great customer service. second car I bought from Sunrise Chevrolet and will definitely go there for my next one! And great customer service. More

Worked with Mick O'Sullivan to look at a Chevy Volt and a Malibu. Mick showed us the 2012 and 2013 Volt and 2013 Malibu. He did a great job of going over features and benefits of both vehicles. He didn't try Malibu. Mick showed us the 2012 and 2013 Volt and 2013 Malibu. He did a great job of going over features and benefits of both vehicles. He didn't try to steer us to any particular car or feature package on any vehicle. Most important of all he listened to what we said and did a great job of identifying what was important to us. When we made our buying decision Mick and the manager Rich waded through all the cars in the system to find several that fit our price point and feature list. They finally found what I wanted and get to the dealership the next day! The biggest surprise was working on the price. We were offered a very aggressive price. They explained how they came to the offer and any contingencies. All were straight forward and reasonable. No high pressure "buy now or forever loss this price". It made it very easy to decide. Then when we came in to pick up the car we were in for a bigger surprise. Having signed a deal based on month and quarter end the Saturday before Rich came over to tell us if we were willing to renegotiate the price up just a bit he would offer us the newly announced GM rebate. We ended up saving $1,500 off what we had expected to pay! This was the sound business decision by the dealer with customer service consideration for long term. They did not have to make the offer and chances are I would have not ever known the difference. The fact they did and gave us the choice seems like a no brainer for either party but again was not required. We had a signed agreement. Over all one of the best car buying experiences my wife and I have had. We will go back to Sunrise when we are in the market for a car again and will recommend that anyone interested in a car do the same. Down side is that it's a little far away from us. More

I am a VERY tough customer! Mick handled the entire process in a very professional manner. I felt like a friend! The finance manager and general manager were also great to work with. BELIEVE ME, THIS W process in a very professional manner. I felt like a friend! The finance manager and general manager were also great to work with. BELIEVE ME, THIS WAS A GREAT EXPERIENCE! If you need a car, ask for MICK O'SULLIVAN, tell him Lisa F. sent you! More

My wife and I have purchased a vehicle in the past from Sean Donato. I went in asking for Sean Donato and it was his day off. I should have gone back on a day when Sean was working. Instead, I met with Mik Sean Donato. I went in asking for Sean Donato and it was his day off. I should have gone back on a day when Sean was working. Instead, I met with Mike Fakhouri. I test drove a couple vehicles. My intention was to purchase a new vehicle. Mike showed me a pre-owned vehicle with 900 miles on it. Since I knew I did not want to pay full price, I was interested in the pre-owned vehicle. I was told that I could get the remaining factory warranty. Also, the vehicle had been rustproofed and had clearcoat protectant on the paint. Knowing what a new vehicle costs and what the depreciation is once a vehicle is driven off of the lot, I thought there was room to negotiate on this vehicle. When trying to negotiate with Mike Fakhouri, everything I asked for, he had a negative response. I mean EVERYTHING. I had to demand that the manager get involved. That is when I was able to get some things that made me feel comfortable with the transaction. I ended up getting a good deal but Mike is not a very good customer service oriented sales person. Normally I would get a call from my salesperson after the sale asking if everything is OK and how do I like my vehicle. I have not had a single call from Mike. I have spoken with Sean and he, as usual, has been extremely helpful and I feel truly concerned about my satisfaction. I leared a lesson on this one. If I get any negative comments from any salesperson, I will request a different sales person. Dont get me wrong, I like Sunrise Cheverolet. Their service dept is great and overall the staff there is excellent. My only issue is with the salesperson I was dealing with. This is not my first purchase from Sunrise and it will probably not be my last. I will just be more selective about who I work with. More

When I went in with my mom to purchase a new car, I was wary because of my credit score. Mick sat down with me and walked us through what my options looked like. We left that night with no luck, but a prom wary because of my credit score. Mick sat down with me and walked us through what my options looked like. We left that night with no luck, but a promise that Amy would give us a call the next day to see what they could do. Amy called me around 4:15 and said they got me into the car I wanted. When I arrived, Mick was there. It was his day off so the fact that he came in to deliver the car to me was wonderful. I felt very welcomed at that point. Eric sat down with me and told me that he worked everything he had, and it took about six hours. I was amazed that these three people would work so hard to get me into a car. Being 19 with no credit is horrible, and they did everything that they could and got me into a new car! I am so happy that I decided to go to Sunrise. My overall experience was wonderful. I plan to recommend them to everybody that needs a new or used car. They also had GREAT music in the dealer itself. Everybody was so happy, it made me feel like they were a big family trying to help! Thanks to Sunrise I have a 2013 Techno Pink Spark, and I am so grateful! More

I came into Sunrise not sure what i wanted to purchase not evan sure if i wanted to purchase i met a salesman named mick o,sullivan he was great he walked me threw everything and and answered all my quest not evan sure if i wanted to purchase i met a salesman named mick o,sullivan he was great he walked me threw everything and and answered all my questions he was great. i will be happy to refer my frainds and family. More