Sunrise Ford

Christina worked with us to help maintain communication between us and the extended warranty to get our vehicle back to working order. between us and the extended warranty to get our vehicle back to working order. More

Job completed successfully and on time. Thought the $270 diagnostic fee was a little excessive since repair work was done at that time as compared to diagnostic done without repair being do Thought the $270 diagnostic fee was a little excessive since repair work was done at that time as compared to diagnostic done without repair being done, and I told service writer what the problem was and what repair I wanted completed. Same repair as what service tech completed More

Very difficult to contact the service department and very slow to reply to messages. I have always had problems with services not being performed to completion but being told things have been repaired just t slow to reply to messages. I have always had problems with services not being performed to completion but being told things have been repaired just to come right back in for the exact same problem. Not reliable at all. More

I was very pleased I was really in a jam my care engine light came on twice as I drove to work and I smelled a burning sensation. I didn’t know what it was but it stunk. I called and spoke with Sara . She light came on twice as I drove to work and I smelled a burning sensation. I didn’t know what it was but it stunk. I called and spoke with Sara . She is one of the greatest person since y’all have in that surface area. I started meeting her since a former service person was there by the name of Ron. He left some time ago. Sara came up around or about the same time as he left and I feel that Sara is very kind very patient very transparent. She let you know what she can do what she will try to do and she will do her best to get you what you need I was able to get my car in that day. They needed to keep it for several days which they did in my contract for service. I have a rental van. She told me she didn’t. She couldn’t hold any, but if I got there one was there I could come and have it and she did everything for me to be able to have a vehicle to run around and do my work with when my car was ready. She called me to let me know it was ready. I got there the staff I got there late 10 to 6 but I can tell you Member of your service area scramble to help me to get the things I needed. They were all kind, generous appropriate, and help me with all the anxiety. I was exhibiting cause I thought I wasn’t gonna be able to get my car, but they made it happen and for me, that’s a plus. I give each member in your service area. That was there that day 100% of excellence so thanks to all the members on that day. My name is Stephanie Lana and I driver footage. More

Terrible Service manager. He Has Not returned at least 3 phone calls. What is paid to do? Sunrise Ford has terrible Customer Service. I would like to discuss with the Owner or He Has Not returned at least 3 phone calls. What is paid to do? Sunrise Ford has terrible Customer Service. I would like to discuss with the Owner or General Manager. Steve Neidhardt is a terrible Service Manager More

David was super kind and very helpful he was well versed great job he also followed up great job he also followed up More

Responsive, friendly, and did a good job Thanks a a a a a a a a a a More

Schedule on time and performed actions for the Works Package. Sean was professional and polite. Appreciate quick and thorough appointment Package. Sean was professional and polite. Appreciate quick and thorough appointment More

Blane and service was great but the way the dealer management do thingsi s not what the dealers up north do. They should learn how to treat the customer better. I could keep going but that's enough management do thingsi s not what the dealers up north do. They should learn how to treat the customer better. I could keep going but that's enough. Take lessons from northern dealers. More

2024 Sunrise Ford dealership has greatly improved its customer service. I was skeptical of using them from previous service experience. Nothing but high Praise for them, they went far and beyond to he customer service. I was skeptical of using them from previous service experience. Nothing but high Praise for them, they went far and beyond to help me. More