Sunrise Ford - Service Center

No service was completed for a recall I've been dealing with for 2 years. You guys had me scheduled 3 different times and I dropped off my vehicle only to get a phone call the next day that you guys still with for 2 years. You guys had me scheduled 3 different times and I dropped off my vehicle only to get a phone call the next day that you guys still don't even have those part after telling me you do have the part. More

Called in for appointment and was scheduled for 2/12/23 I brought it in for oil change and recalls Stuart ask if I could pick it up on Tuesday I said sure. I called Tuesday and he said it wouldn't be finishe brought it in for oil change and recalls Stuart ask if I could pick it up on Tuesday I said sure. I called Tuesday and he said it wouldn't be finished until Wednesday and I needed my truck so I came in on Tuesday around 4:00 pm and picked the truck up no work had been done at all. More

Good communication The work was done in a timely manner and at the price quoted and at the price quoted More

Really liked the complimentary car wash. Also thought it was good that your team's are making customer satisfaction your primary focus Also thought it was good that your team's are making customer satisfaction your primary focus More

Had ABS and traction warning lights intermittent flashing on then resetting. Very disconcerting. Michael very clearly explained the possible causes this issue and what the shop would test to determine the ex on then resetting. Very disconcerting. Michael very clearly explained the possible causes this issue and what the shop would test to determine the exact cause of the problem. I left my car there with every confidence there would be a solution. Michael called the next day and advised me the job was done and the cost. Of course work done on car is expensive but I felt it was reasonable and happy to have the ABS system working again. As a returning customer to I find Michael to be a valuable asset to Sunrise Ford... More

Already did. Extremely poor! Three weeks ago I stopped by for a quick lube and was told I needed an appointment and it would be about a week. I had my car service Extremely poor! Three weeks ago I stopped by for a quick lube and was told I needed an appointment and it would be about a week. I had my car serviced somewhere else, that day. I wanted to get other things (diagnostic) done at a dealership so I made an appointment two weeks in advance for 8AM. When I showed up they told me they wouldn't be able to get to the car that day and I would have to leave it for them to do the diagnostic the following day. I left upset without rescheduling and would not recommend your service department to anyone. More

Needed transmission work They noticed transmission failed but were unable to resolve the issue. They failed to fix the issue. but were unable to resolve the issue. They failed to fix the issue. More

Honestly I appreciated that I didn't get the run around and the whole 'wheel and deal' process. I told them what I wanted and they earned my business. Great team. Didn't feel that Bill was pushy but that h and the whole 'wheel and deal' process. I told them what I wanted and they earned my business. Great team. Didn't feel that Bill was pushy but that he really cared about us. Best dealer experience. I've purchased 4 Ford vehicles and this was my best experience. More

John was very helpful and professional. I would definitely deal with him again . Great service I would definitely deal with him again . Great service More

Very good service I have been there several times for service in the past and Sara helped me with most of the time. service in the past and Sara helped me with most of the time. More