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Sunset Chevrolet

Sumner, WA

4.3
1,505 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,505 reviews

February 07, 2024

So easy to schedule and work with. The waiting area is nice as well as all the employees More

by KHall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Sunset Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 23, 2024

I have a very good service today with Sunset. They always do a wonderful job. More

by robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sunset Chevrolet responded

Robin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 20, 2024

On the plus side, Sunset had just the used van i was looking for. But things got a little tacky as the deal progressed. Sunset touts their lifetime linited power-train warranty. But when i asked for the More

by Ptcommerce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Sunset Chevrolet responded

PT, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your visit. We take your concerns seriously and want to promptly address them.       Regarding Warranty Protection For Life, we understand your interest in the percentage of claims fulfilled. The specific request for the percentage of claims made under a voided warranty may not align with typical customer inquiries. It's not a standard metric that our customers often seek. We apologize that we missed the opportunity to have this exact data ready for you during your visit. One thing we can tell you is that the percentage of claims accepted under a valid warranty is 100%! We strive to simplify the process of maintaining the validity of your warranty. We encourage you to carry out the necessary timely maintenance, as recommended by the manufacturer. This is one great reason to choose to service with Sunset. Our team will diligently maintain all records of performed services and keep you informed about upcoming maintenance requirements. Doing so helps give you peace of mind knowing that we will take care of everything for you. We want to assure you that to date, Sunset's Warranty Protection For Life has paid out over Five Million dollars in covered repairs for our customers. ($5,373,679.41 dollars to be exact!!!)       As for the single key issue, we understand the frustration, and we're working on a solution to ensure our customers receive the level of service they deserve! If there's anything specific you'd like us to address or if you have further concerns, please feel free to contact us directly. We appreciate your business and the opportunity to make things right. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 12, 2024

Can't beat this dealership for Service. Both professional and friendly. We bought our 2005 Silverado 3500 truck at Sunset and have always had it serviced here. Exceptionally Happy! More

by Elz850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Sunset Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 17, 2023

All the people that worked there are very friendly and fast service. Would definitely buy from them again. More

by Tahoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Sunset Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 11, 2023

Such a pleasure to do business with Keven Krag. I will definitely be making any future vehicle purchases with him. He was honest and professional, I felt like my best interests were at heart. Su More

by Tara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Krag
Dec 12, 2023 -

Sunset Chevrolet responded

Congratulations on your new vehicle, Tara. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Keven was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 29, 2023

Dino was AMAZING! He made the entire process from initial inquiry to final purchase very easy and seamless. One of the biggest items that sold me not only on the vehic More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Oct 30, 2023 -

Sunset Chevrolet responded

Jeff, thank you for taking the time to share your feedback regarding your experience at Sunset Chevrolet and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 23, 2023

The staff was friendly and knowledgeable, and got me in and out of there and record time. More

by mprimm166
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake and the finance manager
Oct 24, 2023 -

Sunset Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

September 07, 2023

I went in for my 3rd oil change they charged me for a tire rotation, and on my previous visit there was no charge for a tire rotation the service guy at the counter just ignored my question about that an More

by pfereday54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Sunset Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tim Fretz, Service Manager, TFretz@sunsetchev.com

September 02, 2023

Two vehicles were purchased from this dealership. One brand new in 2020 and a used 2020 truck in 2022. The first experience was super. The experience with the used truck was definitely not anywhere n More

by d45glassy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Unable to recall the nice gentlemans name in new car sales.
Sep 05, 2023 -

Sunset Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com