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Sunset Chevrolet

Sumner, WA

4.3
1,507 Reviews
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910 Traffic Avenue

Sumner, WA

98390

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Showing 1,507 reviews

March 02, 2023

Always great service, dealing with Christine I always know that my vehicle is going to be dialed in and back to me asap! More

by White lightning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Sunset Chevrolet responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 28, 2023

Everyone is very friendly and I was in and out in no time it. The scheduling was easy More

by Collin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea garrett
Jan 31, 2023 -

Sunset Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience, Collin! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

January 03, 2023

Christine in the service department was extremely helpful and knowledgeable throughout the process of getting my truck serviced. I will continue to trust Sunset with the services for my vehicle. More

by Williamgohr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
Jan 04, 2023 -

Sunset Chevrolet responded

We are very happy to hear that Christine was so attentive during your visit to our dealership and that she gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

December 31, 2022

I think Sunset is the best dealership around. They care about you and your vehicle. The free oil changes for life is a big deal to me. I tell my friends that Sunset is the best place to buy a tru More

by Tailwheelg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Sunset Chevrolet responded

We truly appreciate the five-star review! Please let us know if we can be of any further assistance. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 01, 2022

Everything was done on time and as expected. Thanks for the perfect service as always. More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Bohren
Dec 01, 2022 -

Sunset Chevrolet responded

Thank you for this amazing review! We are elated to hear that out team provided you with fantastic customer service and had your vehicle ready at the expected time. Again, thank you for your business and if you have any questions or concerns about the work done to your vehicle, feel free to contact us directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 30, 2022

The people have been friendly and helpful with my car questions. I’ve been very happy More

by Ckpleasants
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sunset Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 24, 2022

Every one was pleasant and helpful. The phone calls and text were greatly appreciated. Thank you More

by Jdgibson50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Sunset Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 19, 2022

They accomplished the oil change in excellent time . . took truck and camper and was able to accommodate both…staff was friendly and kept us updated… More

by Rpfromroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sunset Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

October 03, 2022

Very professional and knowledgeable. I felt very comfortable during the entire process. Both sales and manager were very attentive and offered options. Great inventory! More

by Robyn.Skaar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Murray
Oct 05, 2022 -

Sunset Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Robyn! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

July 20, 2022

I believe Sunset Chevrolet is both intentionally dishonest and flat out incompetent. I understand my unique circumstances won’t apply to 95% of their potential clients but I do think it shows the la More

by RippedOff
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug
Jul 20, 2022 -

Sunset Chevrolet responded

We are sorry to read that we fell short of your expectations. Sunset Chevrolet is near the top of General Motors’ Customer Satisfaction Index (CSI) and customer retention in our zone, making this kind of review unusual for us. While we are disappointed that you are paying more than expected for tax and licensing fees, we did insist that was only an estimate on our end -- this is usually the case for out-of-state purchases. That said, if there are any other issues you have with your vehicle, don't hesitate to e-mail us at wecare@sunsetautofamily.com.

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