Sunset Chevrolet - Service Center

Normally I have a pretty good experience with these guys. However I took my vehicle in recently for an oil change and they didn't tighten everything properly so I was leaking oil. However I took my vehicle in recently for an oil change and they didn't tighten everything properly so I was leaking oil. More

The staff are always friendly & helpful! The service is also great - quick & efficient! I appreciate that no one tries to talk me into other things. also great - quick & efficient! I appreciate that no one tries to talk me into other things. More

The service department is outstanding, was in and out in approximately 35 minutes for a oil change and inspection of vehicle. I have been a customer of Sunset Chevrolet for many years and have always been v approximately 35 minutes for a oil change and inspection of vehicle. I have been a customer of Sunset Chevrolet for many years and have always been very satisfied More

Fast and friendly yep we got the new ones back to the new job now I have no clue how much it cost for the truck and if you have a lot of good friends and you are so sweet of me too sweet of them and I will n job now I have no clue how much it cost for the truck and if you have a lot of good friends and you are so sweet of me too sweet of them and I will never be able to you again this week so you have to be a More

Poor communication on my service. Car had to be left all day to fix a rock chip! 60$ to uber home. You need loaner cars! day to fix a rock chip! 60$ to uber home. You need loaner cars! More

Staff were friendly and professional. An hour start to finish for a large truck oil change was ok. I wish they had checked tire pressures. finish for a large truck oil change was ok. I wish they had checked tire pressures. More

They are very friendly and super fast. The only thing I miss is that we used to get our car washed....I know it's asking a lot, but that was my favorite. miss is that we used to get our car washed....I know it's asking a lot, but that was my favorite. More

They have always been friendly and curtious. The person i dealt with when i just had an oil change was extremely curtious and helpful and gave me a detailed list of all things checked and noted anything that dealt with when i just had an oil change was extremely curtious and helpful and gave me a detailed list of all things checked and noted anything that may be done at next service check. More

I am very disappointed in my recent experience at sunset Chevrolet. After bringing my 2017 suburban in with multiple concerns, I was met with multiple roadblocks along the way. First, when scheduling the Chevrolet. After bringing my 2017 suburban in with multiple concerns, I was met with multiple roadblocks along the way. First, when scheduling the appointment I was told that they would need the car at minimum of 1-2 days and I let them know this is my primary vehicle and I would need a loaner. They had no loaners in stock so I had to wait a month to be seen. Then once I showed up for my SCHEDULED appointment I was told they no longer had any loaners and I would need to be given a rental car instead. Then they proceed to tell me it will be at least an hours wait on the rental. I have 3 kids and a full time job so I made the appointment so I could quickly be in and out. What is the point of having an appointment time if things are still not ready when agreed upon?? They then had the car for over 4 days and were unable to replicate any of the issues I had brought it in for. My husband had to come down to the dealership and physically show the technician and service advisor what was going on and low and behold they could hear what was going on. One of the concerns was the front lip had come loose (it had been loose since purchasing) and they were going to charge $200 to acre in 2 bolts??? My husband spoke with the service manager to only charge 30 min of time but really? To screw in 2 bolts it cost $90?! This should have been done out of courtesy and the service advisor (Jake Bohren) miscommunicated how much this was going to cost. Finally, after getting the transmission diagnosis they car was fixed after 3 total weeks. After all that time and hassle I would expect that maybe taking the car through a car wash or vacuum it out would be a nice thing to do for a customer but of course not. I am not happy with the service, lack of communication and seemingly disinterested attitude I don’t want to do anymore business with this company. More

Got my car in on time the attendant I spoke with was both friendly and professional. Genuinely listened to me as I spoke with him. Got the car back with an hour and am happy with the whole experience friendly and professional. Genuinely listened to me as I spoke with him. Got the car back with an hour and am happy with the whole experience More