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Sunset Ford

St. Louis, MO

Overview
Employees
Reviews
Vehicles
4.7
5,789 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,789 reviews

January 24, 2022

Quick response and great pricing. Made the purchasing process very smooth, even for a fleet management company. Thank you! More

by Danielle
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2022 -

Sunset Ford responded

Thank you for the great review, and congratulations on your purchase! Our team enjoyed working with you, and we hope to see you again in the future!

Helpful
January 24, 2022

Tim Stewart was great. He helped me order my new 2022 Escape Titanium hybrid plugin. He was helpful at every step of the process, providing valuable knowledge and insights into the new world of electric More

by Mgreen28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
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Jan 25, 2022 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that our team took care of you, and we appreciated the chance to earn your business. Thank you for choosing Sunset Ford. We are here for any future needs!

Helpful
January 23, 2022

Tim was great to work with. He was very knowledgeable and made the car buying process go smoothly. The next time I am in the market for new car I will definitely use Tim at Sunset Ford. More

by Bdietzman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team appreciates your business, and we are here for any future needs.

Helpful
January 22, 2022

I got there early at 6:45, just for an oil change. They didn't finish it until 5:45. I had been told they had express service over the phone. Never again! More

by thole56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
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Jan 27, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We are diligently trying to hire additional help to meet demands, but have not succeeded and apologize for the excessive wait times. Our staff is working as quickly and safely as possible to repair and maintain vehicles. We apologize for the delay and any inconvenience. Please reach out if you would like to discuss this further. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Helpful
January 22, 2022

I’m upset with your advisors. They don’t call me when my vehicle is done or when I leave a message for them asking that they call me. More

by Steve.stark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Sunset Ford responded

We are very sorry to hear about this Steve. We take client communication seriously and always encourage our team to keep our customers updated from start to finish, prior to our customers contacting us. We do have text messaging capabilities and hope we would have offered that to you as a communication option. If you would like to discuss your situation further, please reach out to me at your earliest convenience. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Helpful
January 22, 2022

Jim Wagstaff was very nice and so helpful and helped us find then perfect car. He was so understanding and fun to work with, I would definitely recommend Jim to anyone trying to find a car!! More

by Allison Millet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Sunset Ford responded

Congratulations on your purchase! It was a pleasure working with you, and we can't thank you enough for the chance to earn your business. Our team wishes you many happy, safe miles. Come on back and see us!

Helpful
January 21, 2022

We were told the vehicle would be ready on Friday. We heard nothing and had to go the whole weekend without the vehicle More

by kpotts11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike. Unsure of last name
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Jan 25, 2022 -

Sunset Ford responded

Thank you for bringing this to our attention. Communication with our customers is very important to us, and we are very sorry to hear that there was a breakdown in that communication. If you have any concerns or questions, please reach out. Thank you. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

Helpful
January 21, 2022

Great help, courteous, work with scheduling. I do not feel rushed, they explain why they are doing a repair to my vehicle. More

by MEL9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was wonderful working with you, and we hope to see you again!

Helpful
January 19, 2022

Great service Good job explaining things Service Great service Good job explaining things Service writer Mike Nice waiting area With free coffee and internet More

by LAKEWALKER52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was a pleasure having you here, and our team looks forward to your next visit!

Helpful
January 18, 2022

Amanda was great! She was very nice. I came in to get a new car and walked out with one. She helped make that happen. Thanks again Amanda! More

by Kyla Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Amanda Saggio
Report | Print
Jan 19, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us and congrats on your purchase! It was wonderful having you here, and we appreciated the chance to earn your business. Come back and see us!

Helpful
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