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Sunset Ford

St. Louis, MO

4.7
5,789 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 5,789 reviews

January 17, 2022

Cory was very professional, knowledgeable, and worked with me to find the car that would be the right fit for my style and my budget. More

by Sgruz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was a pleasure working with you, and our team hopes to have the chance to work with you again.

January 16, 2022

I appreciate the updated service department and Brett as my Service Advisor. Great experience & scheduling appointment More

by RDLYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Sunset Ford responded

Our team truly appreciates your business, and we hope to see you again soon. Thank you for choosing Sunset Ford!

January 15, 2022

I have dealt with Sunset Ford for many years and not always easily but this was a good visit More

by D1zersn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. Our team looks forward to your next visit with us!

January 15, 2022

I came for a state inspection without a reservation. They worked me in and I was impressed by the amount of time it took. They were respectful to me and I left in a good mood! More

by BARBARA.JACKSON6409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jan 17, 2022 -

Sunset Ford responded

Thank you for visiting us, Barbara! We are happy to hear that our team could help, and we hope to see you again.

January 12, 2022

Lacks diversity. Short staffed. Smug people. Steering wheel is still pulling to the right (alignment). More

by JOHNRSTEFFEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Bauer, Sydney Smith
Jan 17, 2022 -

Sunset Ford responded

Here at Sunset Ford, we are very sorry to hear that you had a less than outstanding experience. We are short staffed and doing our best to take care of all our customers needs. If you would like to discuss your visit further, please reach out at any time. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

January 11, 2022

First - and most important - Amanda Saggio in Sales was amazing. Seriously, ask for her. She immediately greeted us (without being obnoxious) outside on a cold, windy day and was happy to assist with tes More

by Repeat Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant, Amanda Saggio
Jan 13, 2022 -

Sunset Ford responded

Thank you so much for the great review. We are so happy to hear that our team took great care of you! We appreciated the chance to earn your business. Come back and see us again!

January 09, 2022

They were courteous and as fast as they could considering the situation at the time. I would recommend them for any service needed on your vehicle. More

by RICHMURBUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Jan 11, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us. We appreciate your business and recommendation. Our team is here for any future needs!

January 08, 2022

Michael Sensmeyer was an excellent person to work with and he kept me updated with the progress of my repairs. He worked hard to get my car faxed as soon as possible since I need it for work More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team enjoyed having you here, and we hope to have the chance to work with you again.

January 08, 2022

I came in having an idea of the car I wanted and Tony saw me right away, answered my questions, got my financing taken care of, and I was out the door with the car in only a few hours More

by Timhulla63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Jan 10, 2022 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that our team took great care of you, and we appreciate your business. We wish you all the best!

January 08, 2022

Awesome customer service. Went in for regular maintenance of my Explorer, it was done faster than expected. More

by sen h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 10, 2022 -

Sunset Ford responded

We appreciate the great review and your business! Thank you for choosing Sunset Ford!

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