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Sunset Ford

St. Louis, MO

4.8
6,102 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,102 reviews

February 09, 2022

Takes too long to check out. Not enough advisors available to properly handle volume of customers More

by LHELWICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sunset Ford responded

We appreciate the feedback on your experience. Our team hopes to have the opportunity to earn your business again in the future!

February 09, 2022

Waited 30 minutes just to be acknowledged and pull into garage bay. Repair took much longer than estimated time. More

by R.aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Bauer
Feb 11, 2022 -

Sunset Ford responded

Hello, it is always our goal to have our customers taken care of quickly. We do apologize for the delay and any inconvenience. We are working on adding additional team members to support our customers better, and we hope to have the opportunity to work with you again. If you would like to discuss your visit further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

February 09, 2022

Was flexible to work with, got me in and out quick as requested. I am satisfied with purchase. Keith communicated quickly and to the point. He did not waste my time. More

by MARKLOMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Sunset Ford responded

We appreciate the great review! It was a pleasure working with you, and our team is here for any future needs.

February 08, 2022

Fantastic followup - keeping me updated with service recommendation and constant updates to completion - service is always top notch More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer
Feb 09, 2022 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and we hope to have the chance to work with you again.

February 08, 2022

The service advisor was prompt, courteous and informative. The service was done as quickly as possible considering the weather conditions. He kept me informed as to the status of my repairs. Very More

by Sonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 09, 2022 -

Sunset Ford responded

Thank you for taking the time to share this with us! Our team truly appreciates your business, and we hope to have the chance to work with you again.

February 08, 2022

Actually wanted to make a deal work with me he was very easy to work with and was a pleasure doing business with him! More

by Treverpenberthy21
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sunset Ford responded

Congratulations on your purchase! It was truly a pleasure working, and we can't thank you enough for the chance to earn your business. We wish you all the best and will be here for any future needs!

February 08, 2022

Jim and the staff at Sunset Ford were very nice and helpful in finding me exactly what I was looking for and at a great price too! And Jeff in finance made The Who process painless! More

by jennzifer2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review. It was such a pleasure working with you! Our team wishes you many happy, safe miles, and we are here for any future needs!

February 06, 2022

Blake and the team did an excellent job getting me into my new Bronco! Highly recommend this dealership and couldn’t be happier with my new ride! 😊 More

by lola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Balkenbush
Feb 07, 2022 -

Sunset Ford responded

Thank you for the kind words and recommendation! We are so happy to hear that our team took great care of you, and we are here for any future needs. Enjoy your new Bronco!

February 06, 2022

We were in the market for a new Ford Escape, Chad Morber helped me out over the phone from the first call until we arrived at the dealership about a week later by answering any questions I had and providing More

by D. Mayberry
Recommend Dealer
Yes
Employees Worked With
Chad Morber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was truly a pleasure having you here, and we are so happy to hear that Chad and the team took care of you. We look forward to your next visit!

February 05, 2022

Very professional and knowledgeable about the vehicle. Egotisms we’re we’re fast and so was the finance guy Justin. More

by Otto3228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Sunset Ford responded

Thank you so much for the great review! It was such a pleasure working with you, and we wish you many happy, safe miles. Our team is here for any future needs!

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