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Sunset Ford

St. Louis, MO

4.8
6,101 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,101 reviews

February 01, 2022

Most car dealerships won't give details over the phone but I felt like this dealership stood out from the rest and was trustworthy. I would refer someone here and feel they would get a good experience More

by bk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Shepard
Feb 02, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us! It was such a pleasure working with you, and our team is here for any future needs. Come back and see us!

February 01, 2022

I had some issues with the door locks on my F150, not only were you able to repair them under my The Wrap warranty , but also provide me with a rental at no cost. More

by JFAIGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 02, 2022 -

Sunset Ford responded

We appreciate you taking the time to share this with us. We are happy to hear that our team could help, and we are here for any future needs. See you next time!

February 01, 2022

They misled me about the service and overcharged me. I feel i got ripped off More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Sunset Ford responded

David, I am sorry for any miscommunication. Please feel free to reach out and I am happy to clarify or help how I can. Thank you, Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

February 01, 2022

Corey Pupillo was really great to work with regarding our purchase. Very friendly and knowledgeable. We will consider buying again from Sunset Ford. More

by Mlitteken56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Sunset Ford responded

Congratulations on your purchase! It was great having you here, and we are happy to know that our team took care of you. Thank you for your business. We hope to have the chance to earn it again in the future!

January 31, 2022

Fantastic dealership and gives a great experience overall. The staff works with you and is very knowledgeable. More

by Ishepard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Shepard
Feb 01, 2022 -

Sunset Ford responded

Thank you so much for the outstanding review! It was such a pleasure working with you. Come back and see us!

January 31, 2022

Ian Shepard was awesome and really know’s his stuff!!! will definitely do business here in the future More

by jpa3190
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Balkenbush, Ian Shepard
Feb 01, 2022 -

Sunset Ford responded

We appreciate the great review, and we look forward to working with you again. Thank you for choosing Sunset Ford!

January 30, 2022

I always deal with Brett who is the best around!! Gets me in and is always straight forward and honest More

by DAISIES2114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for sharing this with us! It is always a pleasure having you here, and we look forward to your next visit!

January 30, 2022

Fast and efficient. We knew what we wanted and they worked to make it happen More

by SAPPELBAUM678
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

We appreciate the great review and your business! Our team is here for any future needs, and we hope to work with you again!

January 29, 2022

Amanda was amazingly kind and helpful. She was great to work with and made everything so easy. Glen, the manager, was genuine and helpful as well. We will definitely be back! More

by kschnider
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Saggio
Jan 31, 2022 -

Sunset Ford responded

Thank you so much for sharing this, and congratulations on the purchase of your vehicle! Our team enjoyed working with you, and we wish you many happy miles. Come back and see us again!

January 29, 2022

It was a great service as usual and it was completed at the exact time as promised! More

by glen101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Sunset Ford responded

We appreciate the outstanding review! It was a pleasure working with you, and we hope to see you again!

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