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Sunset Ford

St. Louis, MO

4.8
6,100 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,100 reviews

December 29, 2021

The guys at Sunset go above and beyond, brought our car in for one issue and they discovered a different but related issue. They took care of it right away. More

by fast70429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer
Jan 03, 2022 -

Sunset Ford responded

Thank you so much for taking the time to share this with us. We are so happy to hear that our team could help, and we wish you all the best!

December 29, 2021

Quick service for a walk in oil change and interacted with a friendly service department team member More

by NICOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Thank you for the great review, Nicole! It was wonderful working with you. See you next time!

December 29, 2021

Absolutely great experience. Easy going, cooperative, just an overall fantastic experience! Really appreciate every thing done to make this possible! More

by Nick_james_1991
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Jan 03, 2022 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that our team took care of you, and we appreciate your business. Welcome to the family!

December 29, 2021

Mike was very helpful and attentive to my wants and needs throughout the buying process. Be also helped me secure a very fair deal on my trade as well. I couldn’t be happier with my experience in dealing wit More

by shkaverman1s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sidberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Sunset Ford responded

Congratulations on your purchase! We appreciated the chance to earn your business, and we can't thank you enough for the recommendation. Our team wishes you many happy, safe miles, come back and see us!

December 28, 2021

Cory and the dealership were great this is the third car Cory has sold us. The finance manager Treff Lapland added things to the loan that we wouldn’t have got and he didn’t explain or tell us the cost whic More

by Grandma:linda123
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Sunset Ford responded

Congrats on your newest purchase! Our team appreciates your business, and we wish you all the best. We are here for any future needs!

December 25, 2021

Nice and friendly staff, quick financing options provided, and gave a fair value for our trade in. More

by VICTORIAWELLS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Blake Balkenbush
Dec 27, 2021 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and congrats on your purchase! Our team enjoyed working with you, and we hope to see you again!

December 25, 2021

Well organized & professional , my experience with Sunset Ford has been positive. Sunset works hard to deliver service & repair my transportation. I like to patronize local in person sales & service, and t More

by DAVE@J-GROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope, Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team truly enjoys working with you, and we are here for any future needs. Come on back and see us!

December 23, 2021

I was very satisfied with the work we had done on our vehicle. We will continue to visit Sunset Ford More

by TSGRIMSHAW5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

Thank you so much for the fantastic review! It was such a pleasure working with you, and we hope to see you again.

December 23, 2021

I’ve had great experiences before but I left my truck there for over 2 weeks to fix a door ajar light problem. And when I found out it was done, no mentioning of the issues they inspected for. But to my More

by kinloch1969
Recommend Dealer
No
Employees Worked With
Michael Sensmeyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us. Please know this is not the experience we want our customers to have, and we do apologize. To discuss this further, please reach out at your earliest opportunity. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 23, 2021

Friendly, quick, fair price and very professional. And best of all, the car and engine compartment was clean in the end. More

by SILVER2019RANGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hubble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
Dec 27, 2021 -

Sunset Ford responded

We appreciate the fantastic review! See you next time.

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