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Sunset Ford

St. Louis, MO

4.8
6,099 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,099 reviews

December 21, 2021

It is a money grab , you get an estimate then it g keeps growing and adding blames then employees strike a good indication on treatment wich is reflected to customers More

by CHARLESKARAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenn Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Wise
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Sean Johns
Dec 29, 2021 -

Sunset Ford responded

Thank you for sharing your feedback. We take pride in the service we provide to our customers, and we aim to have fair and transparent pricing from sales to service. We are sorry to hear that you have felt differently. If you would like to discuss your experience further, please reach out. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

December 21, 2021

Took good care of me. Made everything easy and quick . Friendly knowledgeable. Explain everything. Good More

by Unicorn21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Sunset Ford responded

Thank you for the great review, and congrats on your purchase! Our team enjoyed working with you, and we wish you all the best.

December 19, 2021

They did great job in my Ford Mustang And I want to say They did great job in my Ford Mustang And I want to say thank you for my Service advisor Michael Sensmeyer and all workers More

by ZAID.ADAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we hope to work with you again. See you next time!

December 18, 2021

Great experience from start to finish with the ordering and purchasing my Bronco. Jim Wagstaff was incredibly helpful during the entire process. Very satisfied. More

by JenEms
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Thank you for the great review, and congratulations on your purchase! We wish you many happy miles with your new Bronco, and we are here for any future needs!

December 18, 2021

Thank you to Tony for a great car buying experience! I was able to find the car just right for me! This is my 3rd car bought from Sunset (1st two in the 90’s ) and I will be back again! The Sunset Ford te More

by Talma63110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Congratulations on your new purchase, and thank you so much for your loyalty! Our team always enjoys having you here, and we look forward to your next visit!

Jan 29, 2023 -

Talma63110 responded

Great 20,000 mile service!

December 18, 2021

Bob Edwards did a great job for me .Parts we’re there when he said and the work was done on time. Bob was great!! Thanks, Bob!! More

by Houghton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Our team hopes to see you again.

December 18, 2021

The service writer was very helpful and got the job done before the promised time! More

by Aisper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 20, 2021 -

Sunset Ford responded

We appreciate the great review. See you next time!

December 18, 2021

Courteous and prompt service . My wait time was long but I realize staffing is a problem More

by nocgoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 20, 2021 -

Sunset Ford responded

Thank you for the great review! We wish you all the best and look forward to your next visit!

December 18, 2021

Friendly and competent service . Would go back for any kind of problem or service at any time. More

by Bernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the kind words! Our team looks forward to working with you again in the future!

December 17, 2021

It is clean and bright. Good waiting area with usb charging stations. Service writers were attentive and courteous. Got picked up and dropped off for free and a basic car wash too. More

by JASONERFLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Ventimiglia
Dec 20, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your business, and we hope to see you again.

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