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Sunset Ford

St. Louis, MO

4.8
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,110 reviews

June 23, 2024

Great experience with Cory. Very helpful and knowledgeable about his product. I would recommend Cory to anyone. More

by brian23arm
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Sunset Ford responded

We appreciate the great review and your business! Having you here was such a pleasure, and our team hopes to work with you again. Thank you for choosing Sunset ford!

June 23, 2024

Cory was so helpful in getting me into just the right car for me and my growing family! He took the time to show me the ins and outs of every vehicle I was interested in. He worked closely with the finance s More

by Ashleyarmstrong23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that Cory provided you with top-notch service and helped you find the perfect new vehicle. Our team wishes you all the best, and we're here for any future needs. Thank you for your business!

June 22, 2024

Everyone was super friendly and kind! They made the buying process less tedious and very quick and easy to understand! No trouble whatsoever or misunderstandings! More

by RZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we wish you all the best with your new vehicle. We're here for any future needs. Thank you for choosing Sunset Ford!

June 20, 2024

Couldn’t have had a better experience than I did with Tony. Excellent salesman and got me the exact deal I wanted. Thanks again Tony! More

by Tgavin4448
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Sunset Ford responded

Thank you so much for the great review and your business! Our team enjoyed working with you, and we hope to have the chance to see you again!

June 20, 2024

Our experience at Sunset Ford was excellent. Tony Pizzella was a very knowledgeable, patient and well informed sales representative. We knew what we wanted to purchase and Tony made it happen qu More

by bladecrazy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Polston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you and appreciated the chance to earn your business. We wish you many happy, safe miles, and we hope to see you again. Thank you for choosing Sunset Ford!

June 20, 2024

Service department is terrible, no communication . I had my car towed there for a recall. Couldn’t ever get them on the phone to discuss repairs. I called ford motor company and they tried calling as More

by aday.158637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Sowards
Jun 20, 2024 -

Sunset Ford responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. If you would like to discuss further, please feel free to call me. - Jennifer Hall 314-467-1228 or jhall@sunsetford.com

June 19, 2024

Sunset Ford service dept. will lie to you and mislead you and then overcharge you for their service. I brought my truck to their service dept. to have the PCM programmed to a More

by Dennis Pruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Heutel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Sunset Ford responded

Dennis, you had your truck towed into us. It wouldn’t drive out of first gear. Your attempts to “repair” your transmission at home were unsuccessful which is why you towed it into us. We programed the PCM just as you requested per the Ford workshop manual procedures and your vehicle still did not drive correctly afterwards. With your authorization, we disassembled the transmission to find out what was going on to cause it not to go into gears 4,5,6 and found internal damage. We found the overdrive clutch piston seal leaking which caused the overdrive clutch to be partly applied. When that is partially applied, it will drastically wear all clutch material from clutches – which it did. Then we also found the direct forward and reverse clutches over heated. So, you might have been driving around town with this truck with an occasional funny shift issue prior to you making repairs at home, but as soon as you replaced the valve body and lead frame, the transmission ultimately revealed the root cause of failures that were lingering there for years. Simply programing the PCM by our staff would not cause all that metal damage and internal seals to fail in the transmission. That’s from years of wear and tear. We are sorry that your “online research” lead you to replacing those components at home without a successful resolution, but that is why we recommend customers bring their vehicle into us from the start and have a Ford trained certified technician look at it and provide you an accurate diagnosis and explanation of what is happening before throwing parts at it. The internet can’t evaluate specific situations like yours, and unfortunately the internet led you down the wrong path. Sorry this happened to you and we hope others may choose to be careful before guessing at repairs at home. We appreciate the opportunity to do business with you and happy to help if additional questions come up down the road. Thank you, Justin Heutel, GM of Fixed Operations.

June 19, 2024

Very friendly and made the whole process of buying a car very easy and stress free. More

by staycevans13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Liebmann
Jun 20, 2024 -

Sunset Ford responded

Thank you so much for sharing this with us! Our team loved working with you, and we hope to see you again!

June 18, 2024

Mike was very easy to work with and knowledgeable. He was able to close the deal! More

by Jemawehner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Sunset Ford responded

Congratulations on your purchase! We are so happy to hear that our team took care of you, and we appreciated the chance to earn your business. We're here for any future needs! Thank you for choosing Sunset Ford!

June 17, 2024

The sales men was great the process was simple and easy and the customer service was great 👍 More

by Makicnina5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Sunset Ford responded

Thank you so much for the great review! We are so happy to hear that our team provided you with the service you deserved, and we appreciate your business. Our team wishes you all the best, and we hope to see you again!

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