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Sunset Ford

St. Louis, MO

4.8
6,149 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,150 reviews

December 10, 2020

Excellent and Friendly Staff! Jennifer Kelly was efficient and extremely professional and was easy to work with! I will be back for sure to have my vehicle serviced with her. More

by DANAB614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Kelly
Dec 11, 2020 -

Sunset Ford responded

Thank you for the outstanding review and for choosing Sunset Ford! It was wonderful working with you, and we look forward to your next visit!

December 09, 2020

My experience at sunset Ford was great as usual. My service advisor Lonnie made sure I was aware of the issues I needed fixed and that I was happy with the repairs at completion. More

by wiseholdings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Dec 10, 2020 -

Sunset Ford responded

Thank you for the great review and your repeat business! It is always a pleasure working with you, and we look forward to seeing you again!

December 09, 2020

Very friendly customer service. I was kept me well informed on the progress of my vehicle while in for a potential warranty repair. Once the final issue was identified the repairs were completed in a More

by mcastellano0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Sunset Ford responded

This is great to hear! Our team appreciated the chance to earn your business, and we look forward to working with you again!

December 08, 2020

Great service by Lonnie, she went out of her way to help and provide time expectation and price. Very good service, very good. 25 words. More

by rsfasoldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Dec 09, 2020 -

Sunset Ford responded

Thank you for the outstanding feedback for Lonnie! We are very lucky to have her on our team. We appreciate your business, come back and see us!

December 08, 2020

Wonderful experience! Cory Pupillo was amazing and Jason in finance was awesome too! Will definitely be recommending to all of my family and friends. I will be a lifetime customer of Sunset Ford! More

by Ssmj3278
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Schrijver
Dec 09, 2020 -

Sunset Ford responded

We appreciate the outstanding review and your business! Enjoy your vehicle, and come back to see us!

December 07, 2020

Everyone who works in this service dept is friendly and does their best to be helpful. They need new computers though. Every time I’m there the service person has a terrible time with printing and loading More

by JTHEBEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 09, 2020 -

Sunset Ford responded

We appreciate the feedback on your experience with us. Our team always enjoys working with you and look forward to your next visit. Thank you for your business!

December 06, 2020

Truck had wiring damage from rodentsCost $300. Made a Truck had wiring damage from rodents Cost $300. Made a insurance claim and they need verification (invoice and pictures) to pay claim. Your service a More

by OCGREGORY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Mathis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Sunset Ford responded

Thank you for bringing this to our attention, Oscar! This is not the level of service we expect from our team, and I do apologize. Please give me a call, and I can help you as best as I can. Thanks! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

December 05, 2020

Very good work done on time and the free car wash is a nice touch waiting room is very nice and I like the outside setting if weather is good More

by LMCKINNON1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonnie Pope
Dec 09, 2020 -

Sunset Ford responded

We really appreciate your feedback, and we hope to see you here again!

December 04, 2020

I have only positive remarks, They have have always been helpful getting my car in for repairs, and dealing with the warranty or insurance company for collision. More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Dec 09, 2020 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit

December 04, 2020

Very positive experience .We went there to test drive a new bronco sport .We bought it that day. Jim Evans was an awesome salesman and Treff Laplant took care of the financing. More

by robinrd81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Jim Evans
Dec 09, 2020 -

Sunset Ford responded

Congratulations on your new Bronco! It is great to read such wonderful comments about your recent experience with us. Thank you so much for choosing Sunset Ford, and welcome to the family!

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