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Sunset Ford
St. Louis, MO
6,151 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 6,151 reviews
October 30, 2020
Neal was very nice and helpful. Done timely. Notified when done.. All good! We will come back when our car tells us that it time. Thanks when done.. All good! We will come back when our car tells us that it time. Thanks More
by janmosblech1@gmail.com
Verified CustomerEmployees Worked With
October 30, 2020
The Sunset Ford service department was friendly and courteous. They also took the time to explain the process since it was my first time to the dealership. courteous. They also took the time to explain the process since it was my first time to the dealership. More
by KRIS_PERKINS0422
Employees Worked With
Michael Wilhite
October 30, 2020
Repair was fine. Missed request to check on wipers as noted on Wheels info card near gear shift When delivered by tow truck. Should have followed to direct info . Pick up was okay. Disappointed that I r noted on Wheels info card near gear shift When delivered by tow truck. Should have followed to direct info . Pick up was okay. Disappointed that I received no help unloading supplies in the rain & temp in the 40s as I have had in the past. with a cane is challenging enough as it is to move boxes I don’t know which Mike I dealt with- sorry. Enterprise check in went fine. More
by ALANA Kloehn
Employees Worked With
Don’t recall swale rep there should be an opt if unsure who.
October 30, 2020
Most helpful, genuine, salesman I have ever worked with! My family will forever contact Keith when in need of a new vehicle. Outstanding customer service. My family will forever contact Keith when in need of a new vehicle. Outstanding customer service. More
by brookesleme
Employees Worked With
October 30, 2020
Very helpful. Likable salesman. He is a personable guy. Helped me sync my phone to the new truck. Offered to help with any other issues. Thanks, Cory. Helped me sync my phone to the new truck. Offered to help with any other issues. Thanks, Cory. More
by MHBECKER
October 29, 2020
Brett was friendly, quick and efficient. He told me all the possibilities that could be the problem and when he found out the actual cause of my problem he called to inform me and he was able to fix it qui the possibilities that could be the problem and when he found out the actual cause of my problem he called to inform me and he was able to fix it quickly. More
by Gary
October 29, 2020
Jim is very helpful, professional and a great listener. He heard what we were looking for and was quickly able to locate the perfect vehicle for us. Would buy from Jim again. He heard what we were looking for and was quickly able to locate the perfect vehicle for us. Would buy from Jim again. More
by KrisNowotny
Employees Worked With
Jim Evans
October 28, 2020
Above and beyond my expectations. Thank you for the great hot coco.. I like looking at all the pictures while watching. The bathroom was very clean. My service was done early too and I could get to my appoin hot coco.. I like looking at all the pictures while watching. The bathroom was very clean. My service was done early too and I could get to my appointment on time . More
by tammcurr58
Employees Worked With
Sean Johns
October 28, 2020
Great service and reliable people to do business, good selection, good warranties and great finance options and solid service department. Keith our sales person has done great taking care of our needs and selection, good warranties and great finance options and solid service department. Keith our sales person has done great taking care of our needs and we will continuing buying our vehicles from him. Just recommended him to a coworker last night. More
by Neil Quick
Employees Worked With
October 28, 2020
Fast and efficient - thanks. The prompt service and phone call to discuss upcoming scheduled services was appreciated. Got exactly the service I asked for without trying to up sell. phone call to discuss upcoming scheduled services was appreciated. Got exactly the service I asked for without trying to up sell. More
by kirbykraft
Employees Worked With
Doug Fitzgerald, Doug Bauer
