Sunset Ford

Great Experience Our salesman Ryan Bladdick was very knowledgeable and treated us with respect and made the process very pleasant. The finance manager Treff LaPlant m Our salesman Ryan Bladdick was very knowledgeable and treated us with respect and made the process very pleasant. The finance manager Treff LaPlant made sure we understood all aspects of the purchase. More

Brad and Larry really helped me out! When you go, and you should go, ask for Brad and Larry (manager). They both took time to explain everything to my wife and myself. It was a great expe When you go, and you should go, ask for Brad and Larry (manager). They both took time to explain everything to my wife and myself. It was a great experience working with them and I will do it again! More

Howard has our Service for Life! My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about My husband and I have purchased 2 vehicles from Howard at Sunset within the past 2 years. He is so committed to what he does and he truly cares about his customers before, during, and after the deal is made. Our 2017 Explorer, which we love, has been having some issues. I have made numerous trips (about 12, but who's counting) to the Service Department at Sunset Ford regarding several irritating noises and issues with our Explorer. The last time that my vehicle was in the Service Department, they had my vehicle for 5 weeks. In the middle of these 5 weeks, I was in contact with Howard to see if he was able to assist in the issue at all and he did not hesitate to do what he could to help me, even though he did not have to. He had already sold me the vehicle, so he could have just blew me off and told me to continue dealing with the Service Department, but he did not. Larry, the New Sales Manager was also very concerned regarding my vehicle after hearing about what we were dealing with. The Service Advisor, Mike Sensmeyer, was also very helpful and nice throughout the process, however, the remainder of my service experience was not enjoyable by any means. I made several trips, as mentioned, to have them attempt to repair my vehicle. I had several videos of the noises that I was concerned with, which I sent to the advisor to show the technician. I took many ride alongs with a technician, who understood my concerns and told me how they needed to be addressed. After I dropped my vehicle off, I was asked to come to the dealership to ride with the technician to see if the noises were gone, but that I could not have my vehicle back because there was a safety issue and the part needed was on national back order. When I got to the dealership, it was another technician working on my vehicle that I did not speak to about my concerns, and he told me something completely different than the initial technician. I rode with him and pointed out a noise that was still there, which he was able to hear, but after investigating slightly told me "I was xxxx out of luck that the seat was made that way." So I left the dealership and voiced my concerns to the Advisor, who attempted to fix the problem. When I came to pick up my vehicle 5 weeks later, the noise was still present and my vehicle was left with 27 miles to empty and the gas light on. I was very frustrated. I spoke with the Service Manager, Doug, who was very rude and basically told me I was lying, that he drove the vehicle himself and heard nothing and that he was the one who used all the gas trying to hear the noise, but that if I wanted to, I could come up and ride with him again and he would put some gas in the car. I declined and then contacted Howard, sat in his office while him, Larry, and their boss tried to come up with solutions to my problems. I am now in the middle of a buyback with Ford and Howard has been in constant communications with me regarding the case, as well as calling on my behalf to try to move the process along. He has also given me all of the information I need, as well as explaining everything to me since I have never had to do this before. My husband and I will return to see Howard and we will definitely refer our friends and family in the market for a Ford to Howard. The Service Department, however, I most likely will not re-visit or recommend. More

Best car buying experience ever Buying a car used to be challenging to say the least. Negotiating price, figuring out options and packages all very overwhelming. My wife and I purch Buying a car used to be challenging to say the least. Negotiating price, figuring out options and packages all very overwhelming. My wife and I purchased a 2018 Ford Edge from Larry Sidberry and Tim Stewart and wow what a difference working with people who care about you the customer can make. The two of them made the process easy. They took the time to answer all of our questions and we had a ton of questions. They worked very hard on our behalf to provide the best price and best possible buying experience. I highly recommend if your in the market for a new car DON'T buy before speaking with these fine gentleman. More

2018 F150 purchas I worked with Brad Dostal when buying my new 2018 F-150. He was very accommodating and easy to work with. I felt no pressure. He worked well with t I worked with Brad Dostal when buying my new 2018 F-150. He was very accommodating and easy to work with. I felt no pressure. He worked well with the trade-in that I had as well. I felt I got a fair price for my trade. My brother-in-law had also bought has F150 from Brad a few months earlier, and he recommended working with him. I am pleased with my new truck. The best review I can give is that this is the first time I bought a vehicle from Sunset, and based on this experience, I would definitely go back when I am ready for my next new vehicle purchase. More

Excellent, easy car buying experience Bach went above and beyond when we were looking for a vehicle. He made the experience pleasurable, stress free, and enjoyable. Would highly recommend Bach went above and beyond when we were looking for a vehicle. He made the experience pleasurable, stress free, and enjoyable. Would highly recommend Bach to anyone! More

Worked with my hectic schedule.....thank you!!! I work full time and go to school full time. Dan worked with my husband to get me into a car I really enjoy. They did as much as they could without me I work full time and go to school full time. Dan worked with my husband to get me into a car I really enjoy. They did as much as they could without me and worked with me on my schedule to get the deal done!! Dan took time out to help me learn some of the basics of the car and where the important things were. Between Dan and Justin I had a great experience. More

Amazing! Had an appointment on Wednesday, we came in and they knew exactly what I was there for. We test drove the camaro and found some things which mike and Had an appointment on Wednesday, we came in and they knew exactly what I was there for. We test drove the camaro and found some things which mike and his team fixed for us that day! Which was amazing. Got everything signed for the car super quick and was able to drive my dream car home. They were super awesome with contacting and keeping me updated on the car. And mike himself contacted me to make sure that I love my car! Which I do! Thank you guys so so so much for helping me get my dream car! More

A great buying experience! This has been a fantastic journey, Allan Holley put us in the car of our dreams, after hours and hours of searching and searcuing we found Allan who w This has been a fantastic journey, Allan Holley put us in the car of our dreams, after hours and hours of searching and searcuing we found Allan who worked digiliently to find the car we wanted and the price point we were looking for!! More

Good experience. I had a good experience with both service and sales. Mike Konersmann and Craig Hebrank were both helpful and I would recommend either of them. My reas I had a good experience with both service and sales. Mike Konersmann and Craig Hebrank were both helpful and I would recommend either of them. My reason for visiting was service on my old car and also the purchase of a new car. More