Sunset Ford

Happy Return Customer I just bought my 3rd Ford at Sunset. Casey was a tremendous help and showed me multiple options in my price range. I'd definitely recommend Sunset Fo I just bought my 3rd Ford at Sunset. Casey was a tremendous help and showed me multiple options in my price range. I'd definitely recommend Sunset Ford and will return for my next car. More

Good Experience Casey was fantastic to deal with. No high pressure sales. He was very helpful with the many questions we had. I would recommend Casey to my family an Casey was fantastic to deal with. No high pressure sales. He was very helpful with the many questions we had. I would recommend Casey to my family and friends for their next vehicle purchases. He also made sure that the entire process of buying our truck was completed in a timely manner... Casey thank you for everything. More

Love my new truck I traded my 98 F150 on an import SUV 3 years ago and regretted the decision from the first day. Been thinking about a new Ford truck for almost a year I traded my 98 F150 on an import SUV 3 years ago and regretted the decision from the first day. Been thinking about a new Ford truck for almost a year and was referred to Howard Wood at Sunset and I could not be happier. Love my new truck and have to say it was the best buying experience I've ever had. Howard spent a ton of time selecting the right truck for me and even more time explaining all the options. He made the process fun and that's not something you usually get when dealing with car salesmen. Thank you Howard and Sunset Ford! More

easy going salesman, all went smooth. Working with Jim was easy and fast.I would recommend Jim to my family and friends for their next vehicle purchases. Paperwork was ready when my wife a Working with Jim was easy and fast.I would recommend Jim to my family and friends for their next vehicle purchases. Paperwork was ready when my wife and i got there that was a time saver. More

Good service and attention to customer. I knew what truck I wanted when I came in to Sunset Ford and they got it around to drive fast. The amount of time to get the vehicle bought and paper I knew what truck I wanted when I came in to Sunset Ford and they got it around to drive fast. The amount of time to get the vehicle bought and papers filled out was good. More

Vehicle purchase The process was relaxed, no high pressure sale. We sat down and worked out a fair deal. There were a couple of issues that needed attention and Bach t The process was relaxed, no high pressure sale. We sat down and worked out a fair deal. There were a couple of issues that needed attention and Bach took care of them. I would recommend Bach at SunSet to anyone More

great experience It was a great experience working with Dan Dopuch. He went through everything and answered all our questions. He even got my wife I-phone connected. It was a great experience working with Dan Dopuch. He went through everything and answered all our questions. He even got my wife I-phone connected. He did a great job. More

Lack of accountability Despite being across town from Sunset I have had all my service work done there since buying my truck from them in 2013. After telling me my 2012 F-1 Despite being across town from Sunset I have had all my service work done there since buying my truck from them in 2013. After telling me my 2012 F-150's front brakes needed immediate replacement last February I had the work done within a week. Recently I visited another Ford dealership for the first time (very close to home and I planned to leave town that afternoon) just for an oil change. I was told my front brakes needed immediate replacement again. When looking at my receipts I found Sunset had replaced my rear brakes instead of the front. Upon calling, then visiting the sunset service center I never received an apology, but a response that I was right but the rear brakes were near replacement stage too. The service rep did offer me a discount on replacement, telling me neither of his supervisors was available. I asked the supervisor call me. Today the same service rep called me to tell me his boss said he wouldn't have offered me as much as he had. I've always been willing to pay a bit more for service from dealers, but have always expected "forthrightness". Admitting a mistake and apologizing would have finished the issue and locked me in. Now they could do the work for free and I'd still go somewhere else. More

An Easy Purchase I went in knowing exactly what cars I wanted to see..No one tried to talk me into something else...The process went very smoothly from beginning to en I went in knowing exactly what cars I wanted to see..No one tried to talk me into something else...The process went very smoothly from beginning to end...They even returned my car rental for me...In and out within 2.5 hours... More

Impressive in every way First, you should know - I hate buying cars. The drama, the games, the whole process. And I just moved here and had no history with any dealership, no First, you should know - I hate buying cars. The drama, the games, the whole process. And I just moved here and had no history with any dealership, no recommendations to go by. So when I saw a Pontiac with low miles and knew I had to have it, I wasn't relishing having to make the actual deal. Lucky for me, turned out the car was at Sunset Ford and it was the easiest purchase I ever made. Jim Wagstaff was a total joy to work with! He made everything simple, starting with a really decent test drive (not the two-mile around the block kind), answered all my questions, and got me the trade-in price I wanted. Sunset offers a lifetime warranty on engine/powertrain/transmission, something I've never seen any dealership offer. As a passionate fan of Pontiac (this is my 4th) I couldn't be happier.to make this deal! Thank you, Jim!! Now on to finance. I was pre-qualified by my bank but their process was slow because of the holiday weekend. Jim took me to Jason in Sunset's finance dept. and he was able to beat the bank's interest rate by .5%. He offered me options on extended warranties (there were a few to choose from) and explained each. No pressure, no telling horror stories of what's going to happen if you don't have it, etc. Just straight business and again, a real pleasure to work with. I couldn't be happier with the whole experience. I know this is long but there's more to tell. I had a piece of trim come loose after picking the car up yesterday, took it back this morning and Jim and Perry had it taken care of quickly, no hassle. Late this afternoon I got a call from the finance manager, Treff, and he tells me he's found an even better interest rate, would I like to stop back and redo the paperwork to take advantage? WHO DOES THAT?? LOL Of course, I went back and Jason and Treff did the paperwork and now I'm saving a full point on interest over the life of the loan. That is truly taking care of the customer. I have never had an experience like this buying a car and I will never go anywhere else in the future. I recommend anyone looking for a car to go and talk to Jim and the Sunset team. THANKS, GENTLEMEN! PS Jason even called me after I left to let me know the time of the Cards game tomorrow had changed from 12:05 to 6:15. How nice is that? And the tickets? I put my business card in their drawing box and won 2 seats behind home plate with valet parking pass. Cards fans will understand it's like winning the lottery! Sunset, you've made my weekend! More