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Sunset Ford

St. Louis, MO

4.8
6,110 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,110 reviews

August 04, 2017

Very professional and eager to please. This is my fourth veh I started going there in the late 1990's and this is my fourth vehicle with them. They work very hard to get us the best deal possible. They are very More

by Sandra Dyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember their names. , Howard Wood, Brandon Eldridge
Aug 07, 2017 -

Sunset Ford responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your referrals and repeat business. We look forward to helping you out in the future in any way we can.

August 03, 2017

Purchase of new Escape Mike and his new car sales manager went above and beyond in their effort to find me a new Escape. I had been looking for about a month and had a good More

by LarryO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Aug 04, 2017 -

Sunset Ford responded

Thank you for the lovely review, Larry. We truly appreciate your continued business with us and have loved having you as part of the Sunset Ford family. We are thrilled to hear that Mike took excellent care of you and that you love your new Escape! We look forward to working with you again!

August 03, 2017

Purchase of 2014 Escape Jim was very helpful and professional in our recent purchase of a 2014 Ford Escape. We had done homework on your website and had narrowed our choices More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
Aug 04, 2017 -

Sunset Ford responded

Thank you for the great review, Jerry! Jim is a great asset to our team and it is wonderful to hear that you got to experience his commitment to customer service. We appreciate your business, and we wish you many happy miles in your new Escape!

August 02, 2017

Ford Escape I was very happy with my experience at Sunset Ford. Was impressed the the professionalism with my salesman Dan. He made the process of purchasing a ca More

by Ge123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dopuch
Aug 03, 2017 -

Sunset Ford responded

We're glad to hear you had a great experience with Dan. Thank you for choosing Sunset Ford and recommending Dan. Enjoy your new car.

August 01, 2017

New Car Purchase My husband and I had a wonderful experience buying our new car at Sunset Ford this past weekend. Tim Stewart was extremely helpful and was a pleasure More

by Meuse4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2017 -

Sunset Ford responded

We are so glad to hear that you and your husband had a great experience purchasing your new vehicle. Tim is such an asset to our team and we appreciate you recognizing this. We look forward to working with you again soon!

August 01, 2017

New fusion Thanks for helping me with my new fusion purchase. Was having issues with my Taurus and mike from service recommended I look at a new vehicle. More

by Mrsbruns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 01, 2017 -

Sunset Ford responded

We are so glad to hear that you were able to upgrade from your Taurus to a Fusion! Our team was glad to work with you! Thanks for choosing Sunset Ford!

July 31, 2017

Purchasing a used car I had found the car I was looking for online. We arrived at the dealership and Keith came right out to meet us and took us over to the car. He showed More

by Kris1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Sunset Ford responded

Keith and the entire Sunset team were glad to help you find the vehicle that was right for you! We appreciate the feedback Kris!

July 31, 2017

Not Your Average Car Dealership!! We could not have been happier with our experience! Mike Geraghty was very low key, down to earth and very easy to deal with. When he didn't know th More

by Debbie Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Geraghty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant, Donna Gravagna
Jul 31, 2017 -

Sunset Ford responded

Debbie, thank you for the kind words about our team! The Sunset Ford team appreciates the feedback!

Aug 01, 2017 -

Sunset Ford responded

Debbie, thank you for the kind words about our team! The Sunset Ford team appreciates the feedback!

July 31, 2017

Purchased A Used Car Jim was very helpful when shopping for a used car. He helped with test driving and general questions at the beginning. Once I had found the car I want More

by Abby Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Sunset Ford responded

Jim is a great asset to our team and we’re glad you could experience his passion and commitment to customer service. Thanks for sharing!

July 31, 2017

poor customer service warranty scam Soonest Ford could work on my car in for service was 7/14. I called 6/26 warranty expired 7/11 and they will not honor my warranty. More

by jopo1980
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Konersmann
Aug 01, 2017 -

Sunset Ford responded

Hello there, we are sorry for to hear that you were not satisfied with your experience here at Sunset Ford. We are currently scheduling weeks in advanced as most all other Ford dealers in the Metro area, but customers are always welcome to drop their vehicle off and allow us to work it in. We may still be able to help. We would like the chance to speak with you further on your warranty and service issue. Please contact Justin Heutel at 314-467-1120 at your earliest convenience.

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