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Sunset Ford

St. Louis, MO

4.8
6,100 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,100 reviews

May 02, 2017

The reason we come back to Sunset Ford Casey Fowler is the reason we come back to Sunset Ford. Casey is very friendly, approachable, straight-forward, and a hard worker. I never feel rush More

by Mindy Siefert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Fowler
May 03, 2017 -

Sunset Ford responded

We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you on several different occasions. Enjoy your vehicle, come back and see us again!

May 02, 2017

Nothing But Positive! Came in on a rainy night to buy a new 2017 Ford Escape after our car died. Cory was fantastic! He greeted us immediately, listened to our wants, did n More

by ka40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2017 -

Sunset Ford responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new Escape! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

May 01, 2017

Amazing customer service, made the car buying process easy! Everyone I encountered at Sunset Ford was friendly and knowledgeable about their lot and the car buying process. Jim Wagstaff was our salesman, and he More

by Lnajo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Treff LaPlant
May 02, 2017 -

Sunset Ford responded

Hello! Thanks for taking the time to write a review. We’re very happy to hear that you had a great car buying experience here and we wish you all the best. Thank you for choosing Sunset Ford, we look forward to a long relationship with you.

April 30, 2017

Happy fiesa Steve was very help full and very knowledgeable. I had a lot of car in my life and this is the only car I really love. Thank you so much Steve. I will More

by Fiesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lower
May 01, 2017 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

April 29, 2017

Buying my first car Sam was very helpful and friendly. We felt comfortable in making our decision to choose Ford as it was our first time buying there. My first experienc More

by Hkaletta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Sam Martin
May 01, 2017 -

Sunset Ford responded

Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your new car! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

April 29, 2017

Top Notch Experience! We arrived at 0830, saw the door sign indicating 0900 for sales. We started to "Look around" when not but two minutes past when Howard Wood, ( soon to More

by Escapeguyjesse
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Wood, Jason Schrijver
May 01, 2017 -

Sunset Ford responded

Thank you for the review and your business! Howard is a great asset to our team and we’re glad you could experience his passion and commitment to customer service. It was a true pleasure working with you and we wish you all the best with your Escape. Our team is here for any future needs, come back and see us again!

April 29, 2017

Sam Martin is Excellent I purchased a used F150. I was in the market for 2 months before identifying the right vehicle and making the purchase. During this time, I visited More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Martin
May 01, 2017 -

Sunset Ford responded

Hi Matt, Thanks for sharing your story! We pride ourselves on providing each of our customers with top notch service. We are glad to hear that our efforts are paying off! Thanks again for choosing us and we hope to see you again next time.

May 01, 2017 -

Matt responded

Thank you for your quick review and response to my comments. I'm glad to see management at Sunset Ford is so active in looking at reviews. As I stated, I was happy with my experience and especially working with Sam. However, you did not respond to my one negative comment about the gas policy. Are you able to provide any comment on this? Thank you for your time.

May 02, 2017 -

Sunset Ford responded

Currently, our policy is that only new vehicles receive a full tank of gas at the time of delivery. We will review our gas policy to determine if a change is necessary. Thank you for your sincere feedback.

April 28, 2017

Great experience Randy was very friendly and informative. No pressure sales, just good deals and service. Financing was fast and Treff was very helpful in that depar More

by amy846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Randy Ennis
May 01, 2017 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

April 28, 2017

Excellent service from a knowledgable representative This is our first car purchased from Sunset Ford. Howard Wood is an excellent representative for Sunset Ford and he was a pleasure to work with. He pr More

by mjbliese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Treff LaPlant, Howard Wood
May 01, 2017 -

Sunset Ford responded

Thank you for taking the time to leave us a review! We are so happy to hear that Howard provided you with great service, and helped you through your buying process. Our team truly enjoyed having you here and we appreciated the chance to earn your business. Welcome to our family, we hope you enjoy your new car for many years. Thank you for choosing Sunset Ford!

April 27, 2017

Sales man was very helpful and didn't sell me anything I did not want. I would high recommend someone to purchase a vehicle here More

by Tuffy1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Schrijver, Don Calvin
Apr 28, 2017 -

Sunset Ford responded

Thank you for the review and recommendation. It is great to hear our staff took such great care of you! We hope to see you here again!

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