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Sunset Ford

St. Louis, MO

4.8
6,134 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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11700 Gravois Rd

St. Louis, MO

63127

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Showing 6,134 reviews

February 19, 2024

Joe was great to work with. When he asked what I was looking for, I told him I had been researching for a week what vehicle I was looking to purchase and he did not try to persu More

by malekai02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Liebmann
Feb 20, 2024 -

Sunset Ford responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed working with you, and we wish you all the best with your vehicle. We're here for any future needs. Come back to see us!

February 19, 2024

We were working on settling us an estate and needed to sell two vehicles. Brad came to the house, picked up one of the vehicles and took it to the dealership. Got a report back from him on the offer in a More

by Cmpruitt54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Sowards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Sunset Ford responded

We appreciate you sharing this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!

February 18, 2024

Jim Wagstaff was a true pleasure to work with. He made our car buying experience easy and enjoyable. Jim spent a lot of time with us on the day we took ownership, from finishing up paperwork to More

by kmfinley
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you and appreciated the chance to earn your business. We wish you many happy, safe miles!

February 18, 2024

Exceptional and courteous staff. Jim was a laid back professional who provided a no pressure type of environment for a smooth buying process. Thank you Sunset Ford! More

by Neil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Sunset Ford responded

Thank you so much for the great review, and congratulations on your purchase! Our team truly enjoyed working with you, and we wish you many happy, safe miles. We're here for any future needs!

February 16, 2024

Always has a smile on her face and very responsive to messages left. Goes above and beyond. More

by Boatdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Memphis Brewington
Feb 19, 2024 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and we will see you next time!

February 15, 2024

I can't say enough good things about this dealership. They go above and beyond to make sure their customers are happy! We are lifetime customers and won't shop anywhere else. Thank you so much! We LOVE o More

by Pam_auer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Sunset Ford responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we're so happy they took great care of you. We wish you many happy, safe miles. We're here for any future needs!

February 14, 2024

Great experience, this is the second vehicle I’ve purchased from sunset in the last few months and they are terrific to work with. More

by bbbohanlon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Lombard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Wagstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Farrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Sunset Ford responded

Congratulations on your purchase! We enjoyed working with you again and wish you many happy miles! We're here for any future needs, and our team hopes to see you again! Enjoy your vehicle!

February 14, 2024

tony was an awesome sales guy i really recommend him he stays on top of everything. More

by timothywillyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Sunset Ford responded

Thank you so much for the outstanding rating and recommendation! Our team enjoyed working with you, and we appreciate your business. We wish you all the best and are here for any future needs!

February 14, 2024

My first experience at this dealership was fantastic. I had called a couple other Ford dealers to try and schedule a recall service and they were scheduling over a month out, but I needed it done quickly More

by BMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Sunset Ford responded

Thank you so much for the great review and your business. Our team truly enjoyed working with you, and we hope to work with you again!

February 11, 2024

Terrible communication, expected me to not mind leaving my vehicle for days, before it was even diagnosed when they couldn't even estimate when they would get to it. Required me to deal with corporate ford More

by Nh
Recommend Dealer
No
Employees Worked With
Mike S. and others.
Feb 12, 2024 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. - Justin Heutel, Fixed Operations Manager. 314-467-1101 or jtheutel@sunsetford.com

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