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Sunset Ford of Waterloo
Waterloo, IL
1,973 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,973 reviews
June 18, 2025
Sales dept is great We will be selling our new truck after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty w after dealing with Lonnie again. Un-professional when I try to schedule appointments.. No longer provide loaners… Have to rent a car for warranty work… I will not be spoken to in the manner she speaks after spending 60 plus thousand on a new truck after buying 6 plus ford trucks in the past. Such a shame. More
by Chuckles79
June 18, 2025
Sunset Ford is friendly, courteous, local and has convenient hours. We will be doing business there again convenient hours. We will be doing business there again More
by jgarleb
June 18, 2025
Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More
by Vicwagner1982
Employees Worked With
June 13, 2025
I knew that I wanted a new truck and didn’t want it to be a hassle. That’s why I went to Sunset. They did not disappoint! Thanks Joe and the entire staff! a hassle. That’s why I went to Sunset. They did not disappoint! Thanks Joe and the entire staff! More
by doug.taake
June 09, 2025
Quick and simple process for buying a pre owned vehicle. Was in and out within 2 hours. Was in and out within 2 hours. More
by chadboyette
June 09, 2025
We recently bought a Ford Maverick from Sunset. Our salesman was John Ries. He did a great job of pointing out our options between existing inventory and special ordering. Our salesman was John Ries. He did a great job of pointing out our options between existing inventory and special ordering. More
by MarkB9999
June 06, 2025
Joe and everyone at the Waterloo location were the best! !!! Extremely kind, helpful and just all around good guys!!!!!! It was the smoothest and easiest purchase I have ever made!!! And I got an amazing tru !!! Extremely kind, helpful and just all around good guys!!!!!! It was the smoothest and easiest purchase I have ever made!!! And I got an amazing truck to go with it!!! I told them I’ll be back and I meant it!!! When it’s time to trade this one out; they already know what I like :) More
by kristin.jackson
May 27, 2025
Joe Hill , Kyle and Andrew listened to all my needs and was very friendly, made the buying process very easy. was very friendly, made the buying process very easy. More
by michelled.johnson
May 21, 2025
Sunset Ford was a pleasure doing business with! Adrian Fitch was perhaps the easiest automotive salesman I’ve ever worked with. Very professional, great communication and absolutely no pressure wha Adrian Fitch was perhaps the easiest automotive salesman I’ve ever worked with. Very professional, great communication and absolutely no pressure whatsoever. Perhaps the best, and easiest vehicle purchasing experience ever. Highly recommend!!! More
by vanz73
Employees Worked With
