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Sunset Ford of Waterloo
Waterloo, IL
1,951 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,952 reviews
May 07, 2025
Great experience, wouldn't Change anything about it. I was treated so well by Joe . Thanks again for everything! I was treated so well by Joe . Thanks again for everything! More
by jaimelharris
May 06, 2025
Fantastic service! Everyone was so friendly and really listed to what we wanted in a new vehicle. Everyone was so friendly and really listed to what we wanted in a new vehicle. More
by dennismix
May 05, 2025
Our recent experience was the best experience my wife and I have ever had a car dealership. We felt no pressure to buy a car, we felt supported and heard throughout the entire process. Will definitely be rec I have ever had a car dealership. We felt no pressure to buy a car, we felt supported and heard throughout the entire process. Will definitely be recommending them to friends and family. More
by rickyweber20
May 04, 2025
One of our best car-buying experiences ever! I cannot recommend them enough. Love our new Bronco! I cannot recommend them enough. Love our new Bronco! More
by erindaub
May 01, 2025
Seventh vehicle from Joe Hill and it just keeps getting better :-). Thanks again Joe for a great experience! better :-). Thanks again Joe for a great experience! More
by baldwinb0
May 01, 2025
Went looking for a SUV for my wife and they had 2 showing on line. My wife and I immediately choose a Jeep GC, it was clean, loaded, low miles and Joe worked out a deal and we bought it on the spot. Joe was on line. My wife and I immediately choose a Jeep GC, it was clean, loaded, low miles and Joe worked out a deal and we bought it on the spot. Joe was awesome and had all the info on all the vehicles on the lot. He was very helpful and a likable guy. No pressure tactics just straight talk and honesty. We've had the SUV for about a week now and are even happier with it than the day we bought it. Thank you Joe and SUNSET FORD! More
by jrausch22
April 25, 2025
After on-line viewing a Ranger Lariat truck located at another dealership, Joe and Kyle had it brought in for me to take a test drive. Joe, Kyle and Andrew were easy to work with and stayed past closing another dealership, Joe and Kyle had it brought in for me to take a test drive. Joe, Kyle and Andrew were easy to work with and stayed past closing time to complete my paperwork and sale of the vehicle. After trading in a F-150 which I bought new 25 years ago my "New Technology" learning curve is steep but very fun. Treat Waterloo Sunset Ford with respect and you will receive the same along with a fair deal on your purchase. More
by rickrohr58
March 31, 2025
Excellent service and inventory to select from. Joe was by far one of the best salesman I’ve ever worked with got us in and out in no time! Joe was by far one of the best salesman I’ve ever worked with got us in and out in no time! More
by Eugene Carter
Employees Worked With
March 29, 2025
I drove out to the Waterloo location primarily because they had the vehicle I was interested in, in the color and trim I was after. There were, however, two nearly identical vehicles at two different deal they had the vehicle I was interested in, in the color and trim I was after. There were, however, two nearly identical vehicles at two different dealerships I could have purchased. The amount of positive reviews at this location is what lead me to prioritize the vehicle at Waterloo. Joe Hill was the person in the sales department I worked with. I came in knowing what I wanted, so I didn't need take much of a look around. Joe was personable and professional and facilitated the test drive and put together all the purchase documents. From there I believe it was Andrew that handled the financing application and got me set up with a good rate at establishment I already do business with. Joe got the vehicle all washed and topped off with gas and I was out the door. I even reached out after the sale, as I needed a front license bracket, and Joe is helping get me set up with that from their parts department. Smooth transaction all around. Would recommend. More
by jravellette
March 20, 2025
Adrian Fitch is a prime example of who you want to buy a car from. He was knowledgeable, relatable, non-pressuring, and easy to have an upfront conversation with. The customer experience provided by Adria car from. He was knowledgeable, relatable, non-pressuring, and easy to have an upfront conversation with. The customer experience provided by Adrian Fitch and the team at Sunset Ford of Waterloo, IL is second to none. More
by Bfredbloom
