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Sunset Ford of Waterloo
Waterloo, IL
1,818 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,818 reviews
May 14, 2024
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great Always nice and polite. Service is great More
by MCFARM
Verified CustomerEmployees Worked With
Helpful May 14, 2024
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great Always nice and polite. Service is great More
by MCFARM
Employees Worked With
May 14, 2024
Lonnie at sunset ford Waterloo is the best. Always nice and polite. Service is great Always nice and polite. Service is great More
by MCFARM
Employees Worked With
May 11, 2024
I was treated very well. John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience John Ries took great care of me from start to finish. He answered all my questions and concerns with honesty and integrity. An easy buying experience for sure. I would recommend to experience it yourself... More
by John C
May 10, 2024
I chose the Waterloo ford dealer because I wanted a small town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck an town personal touch. I am so glad I did. Everyone was great to work with, especially Joe Hill my sales representative. I had to order my new truck and he kept me up to date on its status the entire time and when it finally arrived he had it ready for me the next day. More
by Rockaf28
Employees Worked With
May 09, 2024
They were very nice at the dealership John and Kyle really knew the car and explained everything to me really knew the car and explained everything to me More
by billdavidson7777
May 09, 2024
John made buying my first car a BREEZE! It was in the plans for a while to purchase it, and he made sure everything was prepared and ready to go when I came in to finalize the sale. I would It was in the plans for a while to purchase it, and he made sure everything was prepared and ready to go when I came in to finalize the sale. I would HIGHLY recommend John and the entire amazing Sunset sales team to anyone looking for a new - or used vehicle. They work their hardest to fin the perfect fit for each individual! Thanks to John Ries for being so kind, clear and friendly during the entire process. More
by hillarykaufmann
May 04, 2024
Great customer service, made sure I had everything I need it . Made sure the car was clean it . Made sure the car was clean More
by ronaldwilliam20
May 03, 2024
The salesman was helpful, friendly, and was not pushy. He let me take my time in making a decision. The dealership is close to home. He let me take my time in making a decision. The dealership is close to home. More
by Claudia
Employees Worked With
