Sunset Ford of Waterloo

I came into the dealership knowing what vehicle I wanted to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the to drive. However, after driving it I realized it wasn't what I was looking for. I had driven one at their sister facility in St Louis earlier in the day & told him I would take that one if possible. Without hesitation, Tyler left to go get the truck and I finished all of the paperwork while he was gone. He & I related on a law enforcement standpoint which absolutely made a difference in the way we interacted and made me feel that much more comfortable with the whole experience. If you go to Sunset Waterloo, ask for Tyler! More

I have been buying cars from Clinton Sowards for 25 years. Experience at Sunset Waterloo was just as I expected from sales, finance and service. years. Experience at Sunset Waterloo was just as I expected from sales, finance and service. More

Our 208 Escape was in for some service work. It was completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service depart completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service department. More

Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them. whenever you get a service writer we can work with you get rid of them. More

You have to give these guys a shot before you buy. You won't be disappointed! They will go above and beyond and make sure you have a great experience won't be disappointed! They will go above and beyond and make sure you have a great experience More

Staff were all nice , and we certainly were not pressured. Staff was knowledgeable about IL licensing policy (specific to heavy duty trucks). Overall a pleasant buying experience. pressured. Staff was knowledgeable about IL licensing policy (specific to heavy duty trucks). Overall a pleasant buying experience. More

Second new vehicle bought working with Joe and Sunset Ford - Waterloo. Both experiences have been nothing but top-notch. Joe took care of retrieving an Edge with exactly what I wanted the same day I was Ford - Waterloo. Both experiences have been nothing but top-notch. Joe took care of retrieving an Edge with exactly what I wanted the same day I was looking. Next day I took delivery and it was a seamless, smooth transaction. Best car buying experience in 30+ years of buying Fords. See Joe and Sunset - Waterloo, if you want a great new car buying experience. More

I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. More

I was not very pleased with the service department this last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 at 8 am. When we delivered the car Kelly told us that she did not know anything about the repair and C.J. Was off for the day. She found our paperwork buried in a pile of repairs. We also informed Kelly about a transmission issue we where having with our vehicle that we had to address at a later time.later that evening around 4:45 pm. We had not heard from the service dept so we decided to go to the dealership. Every attempt to call the service dept went into C.J.’s voice mail. So when we arrived at the dealership. Kelly informed us that our car was driven to their facility but they were not given the part. The company tried to call but were always transfer to CJ’s voice mail. Therefore our car was not repaired until the following day. Causing us to be with out a vehicle. The dealership has a problem with communication and follow through. More