Sunset Ford of Waterloo

Best Sales person possible Went to Waterloo location of Sunset Ford to look at a 2017 f-150. Met with George Schnieder about truck. He was very helpful with our questions and co Went to Waterloo location of Sunset Ford to look at a 2017 f-150. Met with George Schnieder about truck. He was very helpful with our questions and could not have been better to work with. We decided to go with a 2018 from waterloo Ford, even if there are Ford dealers much closer to our home. It was well worth the drive to have the experience we had. More

New car purchase We bought our first Ford in 2011 from Sunset Ford Waterloo. We have been happy with the service since then and knew we would like to purchase here ag We bought our first Ford in 2011 from Sunset Ford Waterloo. We have been happy with the service since then and knew we would like to purchase here again. We felt good about the deal we got and appreciate the time Joe Hill spent with us answering all our questions. Also thanks to Mike Rich for his help. More

Hyundai Elantra Great dealership-my boyfriend has gotten his past two cars from them, which was why I even looked on their website. Wasn't even really looking for a u Great dealership-my boyfriend has gotten his past two cars from them, which was why I even looked on their website. Wasn't even really looking for a used car, but the Hyundai had less than 50,000 miles and it was a good price so I did not want to pass it up. Was able to look at the Hyundai on the same day that I asked to (even though it was at their other location, they still got the car to Waterloo in time) and got to test drive it. Didn't feel rushed about my questions or decisions. Only cons I saw in the entire process was that I brought my boyfriend with me (not for help, but just so he could get his referral money) and it seemed like the dealership conversations/car info were more directed at him, even though I was buying the car on my own.. Because the conversations were directed towards him more than me, I missed the part where there was no key fob included (which is partly my fault because I did not ask) More

Very very nice experence everyone was very nice I was very impressed as to how they people at the dealershipdoes they business never pushy and was very informative to any and all question when asked I was very impressed as to how they people at the dealershipdoes they business never pushy and was very informative to any and all question when asked. More

Appointments don't matter I made an appointment 10 days ahead of time for 0730, 11/17/2017.. I called at 1145 to get a status and they had not even started looking at the car. I made an appointment 10 days ahead of time for 0730, 11/17/2017.. I called at 1145 to get a status and they had not even started looking at the car. Engine light on and I think the thermostat needs to be replaced. Bought my car there, have had it serviced therein the past, but never had this, "we're busy so we'll get it in when we can" attitude. Why make appointment? A call would have been nice letting me know that they could not meet the appointment schedule. More

Used car purchase I was stressed having dealt with another dealership and contacted Joe. Told him what I was looking for as I was at work. He drove to pick car up at di I was stressed having dealt with another dealership and contacted Joe. Told him what I was looking for as I was at work. He drove to pick car up at different location and had it ready for me when I arrived from work. Much less stressful than my previous dealership purchases. More

Pleasant Experience We have bought vehicles from other dealerships and it's one my least favorite things to do. This was a positive experience, no pressure, little, if a We have bought vehicles from other dealerships and it's one my least favorite things to do. This was a positive experience, no pressure, little, if any of the "talk to the boss first" dance when talking price. More

Pleasant experience not stressful. We thought the process of purchasing a new vehicle from this dealership was a very smooth transaction. When we arrived as VIP guest from a phone call We thought the process of purchasing a new vehicle from this dealership was a very smooth transaction. When we arrived as VIP guest from a phone call the night before our name and approximate time of arrival and vehicle were written on a board as we walked into the dealership. We went to meet and greet Jimmy Williams who greeted us very warmly and introduced us to our wonderful sales person Joe Hill ( he was awesome). He reasearched the two vehicles we were interested in and brought the one to us we were most interested in. Did a test drive. Sat down and nogitiated a deal with Mike Rich. Our salesman took care of getting our vehicle cleaned up and we met with Jimmy Williams our finance manager he was awesome and very helpful. From start to finish it was one of the most stress free buying a vehicle we had ever experienced. Would highly recommend this dealership. More

Excellent. The entire sales dept. was very friendly. 110% Satisfied. Mike Rich, George Schneider and Jimmy Williams are as friendly and knowledgeable as you coul The entire sales dept. was very friendly. 110% Satisfied. Mike Rich, George Schneider and Jimmy Williams are as friendly and knowledgeable as you could ever ask for. Like working with your own family. I recommend Sunset Ford to everyone. Not only the best deals in town but the best people to work with. Wouldn't go anywhere else. More

Amazing! Good job darrell Very responsive. Friendly. Mike and Jimmy found us $2500 extra off our trade. 3nd car in 3 years from them. Honest. Right in town ! Thanks! Very responsive. Friendly. Mike and Jimmy found us $2500 extra off our trade. 3nd car in 3 years from them. Honest. Right in town ! Thanks! More