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Sunset Ford of Waterloo
Waterloo, IL
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,965 reviews
May 13, 2025
John was kind and very helpful. The entire experience was wonderful. I would recommend John for your next vehicle purchase. The entire experience was wonderful. I would recommend John for your next vehicle purchase. More
by Vdoerflein
May 13, 2025
I had an excellent experience working with Joe and his team. I look forward to recommending others to go see Joe. team. I look forward to recommending others to go see Joe. More
by fst4g63
May 08, 2025
John at Sunset Ford was so nice to work with. Great communication and great service. They gave us a great out the door price, no surprises and no pressure. Everything was ready to go when we arri Great communication and great service. They gave us a great out the door price, no surprises and no pressure. Everything was ready to go when we arrived from over an hour away and we couldn't be happier with our purchase. Overall great experience for our first new car! More
by Garritymath
May 07, 2025
Great experience, wouldn't Change anything about it. I was treated so well by Joe . Thanks again for everything! I was treated so well by Joe . Thanks again for everything! More
by jaimelharris
May 06, 2025
Fantastic service! Everyone was so friendly and really listed to what we wanted in a new vehicle. Everyone was so friendly and really listed to what we wanted in a new vehicle. More
by dennismix
May 05, 2025
Our recent experience was the best experience my wife and I have ever had a car dealership. We felt no pressure to buy a car, we felt supported and heard throughout the entire process. Will definitely be rec I have ever had a car dealership. We felt no pressure to buy a car, we felt supported and heard throughout the entire process. Will definitely be recommending them to friends and family. More
by rickyweber20
May 04, 2025
One of our best car-buying experiences ever! I cannot recommend them enough. Love our new Bronco! I cannot recommend them enough. Love our new Bronco! More
by erindaub
May 01, 2025
Seventh vehicle from Joe Hill and it just keeps getting better :-). Thanks again Joe for a great experience! better :-). Thanks again Joe for a great experience! More
by baldwinb0
May 01, 2025
Went looking for a SUV for my wife and they had 2 showing on line. My wife and I immediately choose a Jeep GC, it was clean, loaded, low miles and Joe worked out a deal and we bought it on the spot. Joe was on line. My wife and I immediately choose a Jeep GC, it was clean, loaded, low miles and Joe worked out a deal and we bought it on the spot. Joe was awesome and had all the info on all the vehicles on the lot. He was very helpful and a likable guy. No pressure tactics just straight talk and honesty. We've had the SUV for about a week now and are even happier with it than the day we bought it. Thank you Joe and SUNSET FORD! More
by jrausch22
