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Sunset Ford of Waterloo
Waterloo, IL
2,093 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,093 reviews
February 14, 2026
Was a great experience overall. John was very nice and was willing to work with me while I was in the academy. John was very nice and was willing to work with me while I was in the academy. More
by Rstone0488
February 12, 2026
John Ries was one of the best salesman I have ever dealt with at a dealership. I told exactly where I was, what I wanted to see and he did just that, rather than trying to blow smoke or be shady. He was f with at a dealership. I told exactly where I was, what I wanted to see and he did just that, rather than trying to blow smoke or be shady. He was full transparent and genuine, I wish more would be like him when buying a vehicle. Andrew was just as straightforward. This was the most honest, transparent, and straight forward crew I have dealt with when purchasing a vehicle. Will definitely recommend Sunset Ford of Waterloo to others. More
by JARED Appleb
February 10, 2026
I found a truck in their website that I really liked after shopping for a while. I called Joe and he quickly verified it was available. I’m a very short time over the phone we agreed on a price. At my after shopping for a while. I called Joe and he quickly verified it was available. I’m a very short time over the phone we agreed on a price. At my first chance, I drove to Sunset and picked up my brand new F350! Process was easy and straightforward! I appreciate the simplicity of the deal! Thanks guys! More
by Mafolden
February 08, 2026
Joe was very helpful and friendly. We saw a car we were interested in on the internet. We called about it and Joe had it ready to go for us when we got there. The whole process was We saw a car we were interested in on the internet. We called about it and Joe had it ready to go for us when we got there. The whole process was straightforward and not stressful at all. Highly recommended. More
by benderdebra04
February 06, 2026
Very easy to deal with, made the process very easy. I definitely would go back! I definitely would go back! More
by austonwhite
February 02, 2026
Another great experience with Sunset Ford of Waterloo. Joe Hill made the sale a stress free and fast process. Thanks also to Pete Heutel and Kyle Brewer for their help. Highly recommend! Joe Hill made the sale a stress free and fast process. Thanks also to Pete Heutel and Kyle Brewer for their help. Highly recommend! More
by czimmer0
February 01, 2026
•Professional. •Efficient •Reliable •Accommodating•Friendly. •Tolerable •Easy Going. •Proficient. •Sufficient •Understanding. •Mi •Efficient •Reliable •Accommodating•Friendly. •Tolerable •Easy Going. •Proficient. •Sufficient •Understanding. •Mindful. •Polite •Generosity. •Helpful More
by advancedairlaunch
February 01, 2026
He was very easy to work with! He was open and honest about the vehicle when I was asking questions about a vehicle for my mom. He responded in a timely manner when contacted. They He was open and honest about the vehicle when I was asking questions about a vehicle for my mom. He responded in a timely manner when contacted. They were all super friendly and honest. More
by Aearly0313
January 30, 2026
Facility was very clean & vehicles were easily accessible. Employees were friendly & welcoming. Great web presence & accurate. accessible. Employees were friendly & welcoming. Great web presence & accurate. More
by mor-erh
January 30, 2026
Friendly , knowledgeable ,paper work went smoothly. truck was what was advertised. Helped with trade in easy. truck was what was advertised. Helped with trade in easy. More
by Emessmann22
