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Sunset Ford of Waterloo
Waterloo, IL
2,135 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,135 reviews
June 01, 2026
Adrian was great to work with and very very knowledgeable. I love my new ride. knowledgeable. I love my new ride. More
by boowink
Employees Worked With
May 28, 2026
The whole experience was timely, professional and enjoyable. Joe Hill was very honest and easy to deal with. I talked to several people at the dealership. The customer service/experience was top notc enjoyable. Joe Hill was very honest and easy to deal with. I talked to several people at the dealership. The customer service/experience was top notch. Thank you very much for helping us to make a great vehicle choice. More
by Robert Davis
May 28, 2026
Great experience, Salesman John and the entire staff was easy to work with. Would recommend! easy to work with. Would recommend! More
by Chevy
May 21, 2026
Salesman (Joe) aware of moderate accident on vehicle but fails to mention to buyer. Reputable dealer would have said on initial day of test drive and negotiating price that the vehicle had been in a modera fails to mention to buyer. Reputable dealer would have said on initial day of test drive and negotiating price that the vehicle had been in a moderate accident. Finally comes up four days later when finishing paperwork. Declined purchase and would not recommend dealer doing deceptive sales. Buyer beware: Black Ford Expedition has a lose front bumper and this vehicle had a moderate accident that required towing. More
by Jwagner
Employees Worked With
May 21, 2026
Great salesman, i told John ries what i was looking for, he had two trucks on the lot that were exactly what i was looking for, i asked him to get me a price that i liked and the next day i brought a check he had two trucks on the lot that were exactly what i was looking for, i asked him to get me a price that i liked and the next day i brought a check and we closed the deal, very pleasant experience More
by npawpaw1
Employees Worked With
May 14, 2026
Adrian made this the smoothest purchase ever. Very happy with my sales person and the dealership too. Very happy with my sales person and the dealership too. More
by angeedecker
May 13, 2026
SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE S IMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE IMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE SIMPLE More
by cljeruck
May 12, 2026
John was very helpful throughout the entire process. It was my first time buying and he made it a fantastic experience. I highly recommend going to this dealership. It was my first time buying and he made it a fantastic experience. I highly recommend going to this dealership. More
by Austin7
May 12, 2026
Adrian was very helpful with everything he showed me things on my vehicle before before I left things on my vehicle before before I left More
by Karen.feddersen
May 07, 2026
Joe was great to work with. He was friendly, knowledgeable, and made the whole car-buying process easy. He answered all my questions without any pressure. I’d definitely recomme He was friendly, knowledgeable, and made the whole car-buying process easy. He answered all my questions without any pressure. I’d definitely recommend Joe to anyone looking for a good car-buying experience. More
by clafike
Employees Worked With
