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Sunset Ford of Waterloo
Waterloo, IL
2,168 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,168 reviews
September 02, 2026
Have been to Sunset Ford and always had a pleasant experience. Adrian was a very nice, non-pushy, informative individual. experience. Adrian was a very nice, non-pushy, informative individual. More
by Becky Thompson
August 31, 2026
Great experience with Joe and the sales team. Made the car buying process quick and easy. Would highly recommend coming to Sunset for your next vehicle. Made the car buying process quick and easy. Would highly recommend coming to Sunset for your next vehicle. More
by m.koesterer95
August 31, 2026
John was our salesman and was great to work with. Financial was easy and smooth process. The gentleman was respectful and explained everything very detailed. Financial was easy and smooth process. The gentleman was respectful and explained everything very detailed. More
by crthomas2021
August 31, 2026
This was the easiest car buying experience I have ever had ! Thank you John! -Allie had ! Thank you John! -Allie More
by Allie
August 28, 2026
This experience was phenomenal! I did not get pressured into buying. I was shown patience and support, and accurate information. Joe was wonderful. Financial team- magnificent! :) I did not get pressured into buying. I was shown patience and support, and accurate information. Joe was wonderful. Financial team- magnificent! :) More
by cm0011684
August 25, 2026
Everyone was friendly and knowledgeable. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. I brought my old car in for a minor repair and left with a whole new car! So sad that Ford is no longer making the Escape. More
by lmc
August 25, 2026
I bought my Ford from Sunset Ford of Waterloo and had a great experience. The staff was professional, helpful, and made the entire buying process easy. I’m very happy with my purchase and would recommend t great experience. The staff was professional, helpful, and made the entire buying process easy. I’m very happy with my purchase and would recommend this dealership. More
by Mpoburyan
Employees Worked With
August 21, 2026
Very Friendly,professionable,knowledgeable and all around a good place. I cannot recommend this dealership enough. From start to finish was a great experience. This is coming from someone who’s not a fan of a good place. I cannot recommend this dealership enough. From start to finish was a great experience. This is coming from someone who’s not a fan of buying and dealing with dealerships. More
by smoneseven
Employees Worked With
August 19, 2026
Provided great service, and a very fair deal. Dealership was very patient and easy to work with! Dealership was very patient and easy to work with! More
by danielbreier26
