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Sunset Ford of Waterloo
Waterloo, IL
2,150 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,150 reviews
August 07, 2026
Good interaction and communication with the sales team. Held true to there promise to make a good deal Held true to there promise to make a good deal More
by HWYHOGMAN
August 05, 2026
My salesman Adrian was fantastic no problem great person will buy from him again great dealership will buy from him again great dealership More
by mikerankin55
July 21, 2026
What a great experience! Our salesman Joe was so knowledgeable and super friendly! The manager greeted us and thanked us for being customers. Our finance person, Brian, wa Our salesman Joe was so knowledgeable and super friendly! The manager greeted us and thanked us for being customers. Our finance person, Brian, was helpful and listened to what we wanted. A+ overall! More
by Tminton05
Employees Worked With
July 01, 2026
Our first time visiting SunsetFord in Waterloo. We found this awesome truck that was just what we were looking for. Joe was so very helpful and knowledgeable about the truck. We couldn't pass it u We found this awesome truck that was just what we were looking for. Joe was so very helpful and knowledgeable about the truck. We couldn't pass it up. They whole experience was stress free. I would definitely see Joe Hill at Sunset Ford for a good buying experience More
by CB
June 16, 2026
Good experience overall. John and Kyle were super helpful and very transparent throughout the process. Would highly recommend this dealership to anyone. John and Kyle were super helpful and very transparent throughout the process. Would highly recommend this dealership to anyone. More
by Garrett A
June 16, 2026
Joe Hill made this very easy for us to maneuver. He was very helpful, it turned out that he and my husband were old acquaintances, they had a nice time catching up. I recommend Joe to anyone lookin He was very helpful, it turned out that he and my husband were old acquaintances, they had a nice time catching up. I recommend Joe to anyone looking for a new vehicle. More
by hunters
June 13, 2026
Adrian was very easy to work with while making our most recent used vehicle purchase. recent used vehicle purchase. More
by Jjbdab
Employees Worked With
June 12, 2026
I’ve owned about 15 Cars and my experience at Sunset Ford with Joe and Kyle was among the most transparent and honest I’ve experienced at a dealership. Joe was a top tier sales person and always had any car with Joe and Kyle was among the most transparent and honest I’ve experienced at a dealership. Joe was a top tier sales person and always had any car we wanted to drive out and ready for us, usually before we even arrived at the dealership. My Wife and I went through several different car options and had a good number of visits before finally making a purchase and despite the lengthy process we were always treated well! More
by michael.lee.east
