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Sunset Ford of Waterloo
Waterloo, IL
1,952 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,952 reviews
November 22, 2023
Stopped in to have someone look at my Ford Pass for starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced starting my vehicle. Joe Hill called Ford Pass for me and we tried some things they suggested, which did not work. Before having to have it serviced, he tried one more thing and it worked! I appreciate him taking the time and effort to help me out. It is really appreciated!! Kudos to Joe!! More
by Pam
November 21, 2023
Excellent salesman and sales manager. They went out of their way to get us the car we wanted They went out of their way to get us the car we wanted More
by jean.keen47
November 21, 2023
Our experience with Sunset Ford of Waterloo was AMAZING! ! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and ! JOHN RIES did a FANTASTIC JOB helping us get the vehicle we wanted for the BEST PRICE!!! His manager, Kyle, was AWESOME as well working with us and giving us a GREAT DEAL!!! Everyone was very nice and helpful!!(sorry can’t remember everyone’s names to mention) Even Larry from Sunset Ford St. Louis followed up to thank us for our purchase. That was impressive! Also loved the personal thank you note from John on the sun visor! Nice surprise and very nice touch!! We will definitely be recommending Sunset Ford to all of our friends and family!! More
by richk214
Verified CustomerEmployees Worked With
Other Employees :
Kyle Brewer 5 Stars, Treff Laplant
November 20, 2023
John, Kyle and Treff were wonderful to work with. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice. Got a great deal on a new vehicle and top dollar for my trade. Everything went smooth and everyone was super nice. More
by oberndorferroy
November 17, 2023
Lonnie was great to work, courteous, ND informative. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. Sunset in Waterloo was Ble to get our carin the same day for diagnosing and fixed the next. More
by AJRAM
Employees Worked With
November 15, 2023
Love this dealership. Close to home and the service is awesome. I would highly recommend it. Close to home and the service is awesome. I would highly recommend it. More
by V015EYJD
Employees Worked With
November 14, 2023
Joe Hill was very awesome to work with, he had some great stories to share! stories to share! More
by mmj
November 13, 2023
Lonnie always does a great job making sure my service needs are met and lets me know if something is due to be done without pressuring me to approve the work needs are met and lets me know if something is due to be done without pressuring me to approve the work More
by David Kennedy
Employees Worked With
November 08, 2023
Joe Hill was a pleasure to work with in choosing my new Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained Escape. He made sure I was completely satisfied with my purchase. Treff Laplant was fantastic to work with as well. Everything was clearly explained to me. More
by Laura
