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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
January 19, 2024
Service advisors are nice. Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and i Scheduling is easy. Waiting room is clean. My last service done there wasnt great. Vehicle doesnt go straight afger alignment, sterero repaired and issues are now worse than before the repair. My skid plate isnt attached fully and falling off truck after oil change. More
by brad_blaylock
Verified Customer
January 19, 2024
Made me feel like a valued customer & understood how detrimental down time is for us detrimental down time is for us More
by tyler
Employees Worked With
January 19, 2024
Great customer service. Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs Sid and Lonnie found me a place to work while I waited. They gave frequent updates on status of my vehicle repairs More
by jmichaelj99
January 17, 2024
Took care of the problem in a timely manner. kept me informed of my vehicle kept me informed of my vehicle More
by ge1031
Employees Worked With
January 17, 2024
Everything was quick and easy, Adrian was knowledgeable and professional, and we are confident we bought a quality car. Thanks again! and professional, and we are confident we bought a quality car. Thanks again! More
by Kjledlow
January 17, 2024
Great service all around Fixed my problem and it was done in a timely manner done in a timely manner More
by holdenchad1
Employees Worked With
January 17, 2024
Lonnie did a great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! Did what she said she would do and kept me informed of where we were with the warranty on my tire. Great job! More
by SCHILL4
Employees Worked With
January 09, 2024
We thank John for his awesome service to us while dealing our trade! We don’t like pressure when vehicle shopping and there was none while we were discussing!! And thank you also to the gentleman that worked our trade! We don’t like pressure when vehicle shopping and there was none while we were discussing!! And thank you also to the gentleman that worked with us to get us the best deal there was! We appreciate your business and opportunity of dealing a great trade!! More
by pastewart60
Employees Worked With
