Sunset Ford of Waterloo

Best Dealer (Sunset) and Sales (Adrian) experience. ..EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it! ..EVER! SERIOUSLY!: Go see Adrian and Bill (Finance). You won't regret it! More

Joe was on top of every detail from start to finish. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase. He made my purchase stress free and an actual delight. Thanks Joe and I will see you for my next purchase. More

I truly cannot say enough good things. I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealership I had an issue with my car due to a recall that I did not know anything about and took my car out of commission. I called many other Ford dealerships and was told that the earliest I would get it in is 2-4 months later. Obviously that is not convenient. I called Sunset Ford and they were able to get it completed same day and was so incredibly nice while I was there. I would 1000% recommend them to anyone to get their car serviced and when I'm in the market again for a new car will definitely be reaching out. Thank you so much Sunset Ford for such a great experience during a stressful time! More

Adrian Fitch went above and beyond throughout the entire process to insure that I was fully pleased in all aspects of the car buying experience. Even the smallest of details were a big deal to him. He was e process to insure that I was fully pleased in all aspects of the car buying experience. Even the smallest of details were a big deal to him. He was easily reached and responded almost immediately to all my questions. Also, that service came without all the high pressure and vagueness of other salesmen that I have dealt with in the past. It suffices to say that the next time I buy a vehicle, I will be using Sunset Ford of Waterloo and Adrian Fitch. Thanks so much! More

This is the 5th vehicle we've bought from Joe. He's easy to work with and I always feel like he's giving us the best price available. The rest of the team was also great. I never felt pressured to He's easy to work with and I always feel like he's giving us the best price available. The rest of the team was also great. I never felt pressured to purchase any extras. I would definitely recommend them!! More

Lonnie is great to work with, she goes the extra mile and I wouldn't go anywhere else for service. I wouldn't go anywhere else for service. More

It was a good experience from the scheduling of the appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she prov appointment to the completion of the work. The service advisor, I believe her name was Lonnie was courteous and helpful with the information she provided. The vehicle was completed on time and I was notified when it was available for pick up. More

There was no pressure by sales rep and he made sure he answered all our questions. answered all our questions. More

The lack of a porter shows. Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was Nobody double checks things before they are put out on the lot when done. Being told my vehicle was fixed and it wasn’t was upsetting. The total was also upsetting for the repair. More

Lonnie is great to work with. Good communication about repairs and timeframes and accurate estimates. Good communication about repairs and timeframes and accurate estimates. More