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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
August 14, 2023
Great status updates and explanations of repair costs, was able to quickly schedule an appointment. was able to quickly schedule an appointment. More
by ggrebing
Verified CustomerEmployees Worked With
August 13, 2023
Great service. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. Kept me informed of progress. Needed nee battery, quickly installed. Balanced my tires. More
by Mob
August 10, 2023
Service center I text a lot, so asked her to send me about my truck and when can pick it up. Very polite and great communitarian. about my truck and when can pick it up. Very polite and great communitarian. More
by STORMYDK
August 09, 2023
Joe is THE MAN… he made an experience I was dreading breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about! breezy and stress-free!!! Come see for yourself what Joe and Sunset Ford of Waterloo is all about! More
by willweck
August 08, 2023
Treff and the whole team made our purchase so simple. They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again! They gave us all the information we needed and helped with all of our concerns. Would definitely buy from them again! More
by h94
Employees Worked With
Treff Laplant
August 08, 2023
You kept me informed every step of the way and provided great service in a timely manner great service in a timely manner More
by CHUCK.FLOARKE
Employees Worked With
August 07, 2023
Personable. . very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again. . very helpful answered all our questions.. made us great deal definitely would use Sunset Ford of waterloo again. More
by Geoguy77 Marty
Employees Worked With
Adrian Fitch and Kyle Brewer, Perry Webb
August 04, 2023
Lonnie was awesome and easy to communicate with. All my vehicular needs were met efficiently, effectively and pleasantly. All my vehicular needs were met efficiently, effectively and pleasantly. More
by J.WHITFIELD97
Employees Worked With
August 02, 2023
Easy to work with and very friendly. Everything went as planned and the vehicle was as described. I would buy there again with no problem. Everything went as planned and the vehicle was as described. I would buy there again with no problem. More
by ckbutts
